Costco vs HearBetter

Costco, founded in 1983 and headquartered in Issaquah, Washington, is a global membership-based retailer known for offering a wide range of high-quality goods and services, including hearing aids. Through their in-store Hearing Aid Centers, Costco provides access to devices from trusted brands like Philips, Jabra Enhance, and Rexton. These centers offer comprehensive services such as hearing evaluations, personalized fittings, and unlimited follow-up care, all included in the price of the device. Customers benefit from competitive pricing, a 180-day return policy, and the ability to choose from multiple brand options in one location. Unlike many traditional providers, Costco’s specialists work on salary rather than commission, ensuring more personalized and pressure-free guidance. While the company does not always employ audiologists and services can vary by location, their nationwide presence and strong customer satisfaction ratings make them a popular option. Costco does not hold a dedicated Better Business Bureau profile for their hearing aid services, but their reputation across consumer forums and review sites suggests a consistent focus on value and accessibility. For those interested in balancing quality and affordability, Costco Hearing Aids may be worth a closer look.

Hear-Better was founded in Texas in 2009 and launched their website in 2010 as an online distributor of hearing aids and related accessories. They don’t manufacture their own devices but instead offer hearing aids from well-known brands like Signia/Siemens, Rexton, and New Sound. Their catalog includes in-the-ear, behind-the-ear, and completely-in-canal models with features like Bluetooth connectivity, rechargeable batteries, noise reduction, and multi-program support—available without a prescription or in-person consultation. Most hearing aids come with a one-year manufacturer’s warranty, and accessories like batteries, tubes, and cleaning tools are sold under their own affordable label. The site also features a “Deal of the Day” section, offering limited-time discounts on select items. While Hear-Better operates entirely online and does not offer fittings or in-person service, their BBB accreditation and streamlined ordering process make them a practical option for cost-conscious buyers.