Connect Hearing Review: Pro Fittings, Smart Features
Published On: July 22, 2025
Hearing loss affects millions of people, yet finding the right solution can be frustrating. Between unclear pricing, overwhelming tech options, and limited in-person help, it’s easy to put off taking the first step. Some turn to OTC devices or big-box retailers like Costco, only to find limited support or inconsistent results. Connect Hearing offers an alternative—prescription hearing aids fitted by licensed specialists, with access to trial hearing aids, financing, and in-clinic service. With features like Bluetooth streaming, app control, health tracking, and waterproof options, their Phonak and Unitron devices deliver the level of support many people miss elsewhere.
Pros
Cons
Content
Content
Quick Stats
At a Glance
Connect Hearing, established in 2011 and based in Aurora, Illinois, is a rapidly growing division of Sonova, one of the world’s top hearing healthcare companies founded in 1947 in Switzerland. With a network of neighborhood clinics across North America, Connect Hearing brings decades of collective experience to the hearing care industry.
The company specializes in personalized hearing evaluations, risk-free hearing aid trials, and one-on-one consultations with licensed professionals. They also support modern services such as remote fitting, telehealth, and extended warranties with free battery service.
Their mission is to help people reconnect with the world through better hearing. They prioritize relationship-driven care, long-term support, and community accessibility. As part of the Sonova Group, Connect Hearing follows strict data privacy and clinic sanitation protocols while maintaining access to some of the most advanced hearing technology available.
Features
Online hearing test: A free, browser-based tool that screens for hearing loss in under three minutes. Designed to enhance website performance and online experience, it offers a starting point before visiting a hearing aid provider.
Wide range of hearing aid styles: Includes behind-the-ear (BTE), receiver-in-canal (RIC), in-the-ear (ITE), and Lyric models.
Rechargeable hearing aids: Many models feature built-in rechargeable batteries, eliminating the need for disposable replacements.
Bluetooth streaming and phone connectivity: Compatible with iOS and Android devices for direct streaming of audio, calls, and app controls. This integration supports real-time adjustments and smooth connectivity across devices.
Tinnitus management support: Certain models include features designed to reduce inner ear ringing through sound therapy.
myPhonak app compatibility: The app offers remote fine-tuning, program changes, and data tracking. Its features are optimized for ease of use and provide hearing aid specialists with tools to deliver quality service remotely.
Waterproof and sweatproof models: Products like the Life Lumity are rated IP68 for water resistance, making them suitable for active use in various environments, including gyms, pools, or humid climates such as Florida.
Professional support network: In-person evaluations, fittings, and adjustments are available at multiple locations. Services may also include loaner programs, cleaning, and follow-up care coordinated by certified hearing aid specialists.
Insurance and financing assistance: The company works with Medicare, Medicaid, and most major insurance plans. Financing is available, and support for second pair purchases may also be offered based on eligibility and when the request is submitted.
Products & Prices
Phonak products
Phonak Audéo Sphere Infinio: This model features DEEPSONIC™, the first dedicated AI chip in a hearing aid. It delivers high-definition sound clarity and seamless integration with digital devices for effortless streaming. It’s ideal for dynamic environments like restaurants or social gatherings.
Phonak Audéo R Infinio: Equipped with the powerful ERA hybrid chip, this model adjusts automatically to your surroundings and supports uninterrupted hands-free calls and streaming. It enhances daily usability through clear hearing and seamless connectivity.
Phonak CROS Infinio: Designed for those with unaidable hearing loss in one ear, the CROS Infinio picks up sound from the poorer ear and wirelessly transmits it to the better ear. It works with compatible Audéo devices and offers improved speech intelligibility in noisy, diffuse settings.
Phonak CROS Lumity: A more advanced solution for single-sided hearing loss, this model includes SmartSpeech™ Technology, Tap Control, Roger™ Technology, Motion Sensor Hearing, and Bluetooth® connectivity.
Phonak Naída Lumity: Naída Lumity is Phonak’s most powerful model, designed for severe to profound hearing loss. It includes SmartSpeech™ Technology, dynamic noise cancellation, StereoZoom 2.0, APD 2.0/Contrast 2.0, and Roger™ connectivity to ensure clarity even in complex environments.
Phonak Slim: The Slim model stands out for its ergonomic design and modern form. It supports SmartSpeech Technology, SoundRecover, Tap Control, RogerDirect, full rechargeability, and universal Bluetooth connectivity for a user-friendly, stylish hearing experience.
Phonak Audéo Lumity: This model improves speech understanding with SmartSpeech™ Technology, ActiveVent™ Receiver, and AutoSense OS™ 5.0. It also includes Roger™ support, Tap Control, StereoZoom 2.0, and symmetrical gain for enhanced clarity in real-time.
Phonak Audéo Life Lumity: A waterproof version of the Lumity series, it retains all the same advanced features, including SmartSpeech, ActiveVent, Roger, and Bluetooth, while adding water, sweat, and shower resistance. Rated IP68, it suits active users and humid environments.
Phonak Lyric: The only 100% invisible, extended-wear hearing aid, Lyric can be worn continuously for weeks without battery changes. It’s placed deep in the ear canal and offers natural sound quality while remaining completely out of sight.
Unitron products
Unitron Moxi V: Built on the Vivante platform, the Moxi V is designed for speech clarity in noisy environments. Key features include AutoFocus 360, Frequency Compression 2, AntiShock 2, Wind Control, Feedback Manager, and Natural Sound Balance.
Unitron Stride V: This is Unitron’s ultra-power behind-the-ear model, built for severe-to-profound hearing loss. Like the Moxi V, it includes AutoFocus 360, Frequency Compression 2, AntiShock 2, Wind Control, Feedback Manager, and advanced noise reduction.
Pros
Servicing for hearing aids
Connect Hearing has a wide network of clinics across the United States. At these locations, licensed specialists handle cleanings, adjustments, repairs, and other maintenance. Some clinics also offer loaner devices during servicing, helping users stay connected while their primary device is being repaired.
Health data trackers
Phonak hearing aids compatible with the myPhonak app include features that track daily steps, wearing time, and activity levels. This information is securely synced through the app, offering users insights into their general health and hearing aid usage.
Offers financing options
Connect Hearing works with financing partners like CareCredit, making it easier for customers to pay for hearing aids over time. Monthly payment plans are available, especially helpful for those without full insurance coverage or who need support managing upfront costs.
Long warranty duration
Most hearing aids from Connect Hearing come with a three-year warranty. This includes repair services, free batteries for non-rechargeable models, and protection against loss or damage, offering extended support and reduced maintenance costs.
AI-powered chip
The DEEPSONIC™ chip in Phonak Audéo Sphere Infinio uses artificial intelligence to enhance speech clarity in real time, especially in complex sound environments. Unlike similar tools that rely on pre-set programs, this chip adapts instantly, improving the user experience without manual adjustments. It’s often included in premium-level pairs of hearing aids offered during trial periods.
App control
The myPhonak app allows users to manage settings like volume, listening programs, and noise reduction directly from their smartphones. It also supports remote appointments with hearing care providers, enabling real-time adjustments without needing to visit a clinic.
Cons
Not available in all states
Connect Hearing has centers in multiple states, including California, Texas, Florida, Colorado, Georgia, Illinois, Indiana, Maryland, Ohio, Pennsylvania, South Carolina, Virginia, West Virginia, Wisconsin, Wyoming, and Arizona. However, they do not currently have locations in states like New York, which may limit access to local in‑person fittings, servicing, and evaluations for residents there.
Limited model selection
Connect Hearing mainly offers hearing aids from Phonak and Unitron. While both brands are reputable, the selection is more restricted compared to providers that carry a broader range of manufacturers. Those looking for brands like Starkey, Signia, or ReSound may need to consider other retailers.
Customer Reviews
Most reviews of Connect Hearing lean negative, especially on forums and consumer sites. While the Better Business Bureau (BBB) gives them an A+ rating, they have no customer reviews listed on the platform. On public discussion forums, customers often express frustration over pricing and sales tactics, although some mention the quality of the Phonak products they received.
Positive reviews
Many customers appreciated the advanced features offered in Phonak hearing aids, especially Bluetooth streaming, smartphone integration, and speech clarity in noisy spaces. One customer praised the Phonak Lumity 90s for working reliably with Android phones and highlighted the ability to fine-tune settings through the app. Others noted the availability of global service options due to Sonova’s wide network. Several users reported that the devices delivered great sound quality once properly adjusted.
Critical reviews
However, negative experiences often centered around pricing, upselling pressure, and customer service. One reviewer described being quoted $7,295 for a pair of Phonak hearing aids, plus extra fees for the charger and accessories, calling the sales process “predatory.” Another user said Connect Hearing treated them like a “wallet,” charging $99 for a hearing test before pushing top-tier models and add-ons. Some expressed concern about the lack of transparency, noting that audiologists were incentivized to promote in-house brands due to the clinic being owned by Sonova.
How Can I Contact Connect?
You can contact Connect Hearing by calling their customer support line at 1-888-608-7462, available Monday through Friday from 8:00 AM to 7:00 PM. If you prefer online options, you can schedule an appointment through their website or use the clinic locator to find the nearest center. They also offer a free online hearing test for a quick evaluation from home. For additional information or assistance, you can reach out through their official social media pages on Facebook, LinkedIn, and YouTube. If you’re looking to learn more before getting started, you can also download their digital hearing guide directly from their site.
Conclusion
Connect Hearing, founded in 2011 and based in Aurora, Illinois, is a Sonova-owned hearing care provider offering prescription hearing aids, in-person service, and advanced tech features. Their clinics provide hearing evaluations, risk-free trials, and access to Phonak and Unitron models with Bluetooth, app control, and waterproof options. Customers benefit from financing plans, a 3-year warranty, and AI-powered chips in select devices. Support is available through clinics across many U.S. states, though availability is limited in some areas. While users praise the tech and sound quality, some report high pricing and sales pressure.
Still weighing your options after reading about Connect Hearing? Explore our list of top hearing aid providers, use the comparison tool to find your best fit, and visit our blog for expert tips and helpful guides.
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