Nextiva Phone System Review: Is It the Top VoIP Service?
Nextiva empowers businesses with an all-in-one platform where users have all their functionalities from one place; similar tasks include business phone calls, video conferencing, collaboration, and customer management.
Plans offered by Nextiva include basic calling features, faxing, and video conferencing, besides a lot of other add-ons like call analytics, automated voicemail transcription, and customer tickets.
Nextiva's cloud-based phone system offers many features that large, medium, and small businesses require in all of its plans. Features you get with Nextiva include unlimited calling across the U.S. and Canada, unlimited internet fax, unlimited video calling, and a free business and toll-free phone number. Teams find the service greatly advantageous with the team messaging, video features, mobile and desktop application, and collaboration.
We have already mentioned some of the features presented by Nextiva, and in this section, we'll walk you through each function in detail:
With Nextiva, users can manage their virtual faxes through smartphones, computers, and traditional fax machines. Also, Nextiva uses traditional and HIPAA-compliant internet fax services. The Health Insurance Portability and Accountability Act is a cloud software security standard that safeguards data and maintains communications privacy. This option is required especially for industries with sensitive communications and types of information, such as the healthcare and financial services sectors.
You can choose to automatically route calls to Nextiva's voicemail when calls go unanswered. The voicemail is highly customizable to meet your requirements, and you can choose to receive messages through email and record multiple greetings.
Nextiva uses CoSpace for video calls and team collaboration included in Nextiva's Core Plan. The functions include meetings, team calendars, task management, chat, screen sharing, and a directory.
Hundreds of integrations
Integrations can take your business to the next level of flexibility and allow you to get the full advantage of the business phone system. The system integrates with widely used applications, including but is not limited to M.S. Outlook, Zendesk, NetSuite, Google Contacts, and Microsoft Dynamics 365. [Click here to see the full list of Nextiva's integrations]
Nextiva's users can move their current phone numbers from their carrier to Nextiva at no cost. This should save users a lot of time and allow them time to focus on their customers.
In order to boost your business, Nextiva offers fully-featured solutions that serve almost every industry and purpose. Products vary to include phone systems, contact centers, video meetings, collaboration, and a mobile app. Let's find out more about each product further:
The phone system presented by Nextiva guarantees that your system is always up and running with 99.999% uptime and the use of the latest technology that is trusted and used by a great number of widely used services, including Netflix, Amazon, and CISCO.
Thanks to the system's TLS & SRTP encryption, all communications are privately made, making it a great option for private sectors and industries with sensitive information.
Here's the phone system full features:
- Unified communication with VoIP, video conference, and chat
- Bundle with helpdesk software and sales CRM
- Unlimited calling, faxing, and texting nationwide
- 24/7 customer support
- Free toll-free, virtual voicemail, and auto attendant
The contact center helps you meet your customers wherever they are through voice, email, SMS, webchat, video, and social media. In addition, the system allows routing calls across departments and to the right agents using one interface to simplify the agent's job, with the ability to unify reporting across different channels.
The contact center system is supported with the intelligent virtual agent (IVA) option, which saves much cost by assigning repetitive tasks to the IVAs. They can also solve problems quickly with self-service.
No matter your team size, you'll find the video solution best suited for you. The options are easy to use, simple, and scalable to meet the requirements. The videos made through Nextiva are H.D. video and audio meetings on one of the industry's most reliable networks. Video meetings usually require sharing screen. With this provider, you'll have the chance to share a screen with other participants securely, and you can also set up, run, and manage live streams.
Nextiva offers Cospace to keep all employees in your company connected through private workspaces for teams to share links, files, and instant sharing for text messages. The workspaces are also used to schedule updates and keep individuals reminded of their tasks and appointments.
For those who do their tasks remotely, you'll have the mobile application to manage your workflow, tasks, and appointments smoothly. The mobile application allows instant calls, conferences, chats, video or screen sharing on mobile and desktop. You can take business calls, message contacts, and more on your Apple or Android smartphone through the app.
Nextiva has four business phone system plans: Essential plan, which offers all basic business phone services, like fax, voice, and conference calls, along with a decent number of call handling features. The company's other plans offer software integrations, video conferencing, more robust support, and a wider range of customer service options.
Nextiva's Essential plan is available for $18.95 per user per month and comes with unlimited voice and video calling and internet fax. You also get toll-free numbers and a good range of business phone features, including voicemail-to-email, auto-attendant, a mobile app, and Integrations with Outlook and Google Contacts.
Its next plan starts at $22.95 per user per month. Nextiva claims that its Professional plan is good for small teams. To support that, it adds unlimited conference calls for up to 40 users and unlimited video conferencing for up to 250.
Nextiva's Enterprise plan starts at $32.95 per user per month for large businesses. This plan has all that comes with the previous ones, plus unlimited voice and video conferencing participants, call recording, unlimited video conference recording, and call pop.
Nextiva's highest-tier plan starts at $57.95 per user per month. The plan includes automated surveys, ticket management, customer analytics, sales, pipeline, and service productivity.
All Nextiva plans include:
- Unlimited calling within the U.S. and Canada
- unlimited video calling, unlimited internet fax
- free local and toll-free number
- desktop and mobile app
- 24/7 customer support.
Nextiva VoIP assists its customers via phone calls at (800) 647-3426 for sales and (800) 285-7995 for support, besides the ability to reach out directly through the live chat that is available on the company's official website.
Furthermore, the company allows free access to the help center and an extensive knowledge base. So if you're interested in learning more about the company, you'll have a wide variety of topics on how to start with Nextiva, phone setup, Nextiva application, call flows, and voicemail.
In a nutshell, Nextiva offers flexible plans to fit every business size and requirement. The solutions are presented by the most popular, need, and audience. However, this might not be the most cost-effective solution for small businesses. That's why we recommend discussing your needs with one of the company's representatives before you make up your mind on a VoIP solution.