Business Phone Systems
Top Companies in 2024
CallTower vs VirtualPBX
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- Supports all business sizes
- Excellent customer support options
- Enterprise-grade suite of solutions, including contact center, video conferencing, and multiple UCaaS and PBX solutions.
- Mobile app available
- 24/7 support
- Free trial and demo
- Additional services
- The company doesn't offer a free version or a free trial
- Lack of transparency
- Limited integration
- Basic features not included in the starter plan
CallTower is a well-known provider of cloud-based Unified Communications solutions for businesses across the globe. They were established in 2002 and are headquartered in the United States. CallTower offers various services, including Cisco® HCS, Webex, Microsoft® Teams Direct Routing, Office 365, and more. The company integrates and supports industry-leading cloud-based communication solutions, enhancing strategic and operational capabilities for their clients. With a focus on VoIP services, mobile applications, email hosting, unified messaging, and collaboration tools, CallTower ensures seamless communication experiences. Although some customers have reported challenges with billing and service interruptions, most appreciate the reliability, efficiency, and support provided by CallTower. The company's commitment to integrating various platforms and delivering exceptional customer service sets them apart from their competitors in the communication solutions market.
VirtualPBX, founded in July 1997 by Stephen Lange and located in San Francisco, has been at the forefront of VoIP technology for more than 20 years. Initially focused on nutritional suggestions via dial-pad options, the firm swiftly shifted to advanced telephone solutions over the internet, removing the need for expensive physical PBX equipment. VirtualPBX provides many features for small and medium-sized businesses, including auto attendant, call forwarding, video conferencing, and business SMS. With great customer service, VirtualPBX offers scalable and adaptable solutions that adapt to changing demands, guaranteeing effective communication and increased productivity. Their dedication to service excellence, integrity, and exceptional customer care has gained them national acclaim and multiple accolades, establishing them as a reliable partner for modern companies seeking premium communication solutions.
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : False
- Pricing Model : Undisclosed
- Customer Experience : Good
- Trustpilot Score : Unavailable
- BBB Rating : Unavailable
- Free Desktop App : True
- Free Video Conferencing : True
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Fair
- Money-Back Guarantee : True
- Trustpilot Score : 2.8 out of 5
- BBB Rating : A+
- Integration with CRM Systems
- Call Recording and Analytics
- Unified Communications as a Service (UCaaS)
- Caters to a wide variety of industries
- Flexible plans
- Scalable
- Affordable
- Call Analytics—Undisclosed
- Call Monitoring (User Management)—Undisclosed
- Call Recording & Voicemails—Undisclosed
- Cellphone Compatability—Undisclosed
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability—Undisclosed
- International Telephone
- International Toll-Free Number—Undisclosed
- Internet Fax
- Local Numbers for All Users—Undisclosed
- Mobile App
- Real-Time Reports
- Team Messaging—Undisclosed
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls—Undisclosed
- Unlimited SMS—Undisclosed
- Video Conferencing
- Virtual Assistant/Receptionist—Undisclosed
- Virtual Phone Numbers—Undisclosed
- Voicemail to Email—Undisclosed
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)—Undisclosed
- Headsets—Undisclosed
- Intercom & Paging—Undisclosed
- IP Conference Phones—Undisclosed
- IP Desk Phones—Undisclosed
- Wi-Fi (Cordless) Phones—Undisclosed
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person—Undisclosed
- Live Online—Undisclosed
- Videos
- Webinars
- Documentation
- In-Person
- Live Online
- Videos
- Webinars—Undisclosed
- Demos—Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media—Undisclosed
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