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AT&T vs CallTower

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Pros
  • Extensive network coverage and reliability
  • Robust 5G infrastructure
  • Wide selection of devices and flexible payment plans
Pros
  • Supports all business sizes
  • Excellent customer support options
  • Enterprise-grade suite of solutions, including contact center, video conferencing, and multiple UCaaS and PBX solutions.
Cons
  • Potential network congestion during peak hours
  • Limited high-speed coverage in some remote locations
Cons
  • The company doesn't offer a free version or a free trial
  • Lack of transparency
Summary

Headquartered in Dallas, Texas, AT&T, was founded in 1885 by Alexander Graham Bell. They have since evolved to offer a wide range of services including wireless, internet, data, media entertainment, and business solutions like cloud-based communications, IoT, and cybersecurity. Their unique features and innovative services like AT&T ActiveArmor for secure connections and BYOD have helped distinguish them from other competitors in the industry. Although they have mixed customer feedback, AT&T is committed to bridging the digital divide and holds strong industry credentials, ranking highly in ESG ratings and securing a BBB+ rating from Fitch. Their unique product offerings and focus on improving business connections and helping them transition from analog to digital continue to solidify the company’s position as a leading data provider.

Summary

CallTower is a well-known provider of cloud-based Unified Communications solutions for businesses across the globe. They were established in 2002 and are headquartered in the United States. CallTower offers various services, including Cisco® HCS, Webex, Microsoft® Teams Direct Routing, Office 365, and more. The company integrates and supports industry-leading cloud-based communication solutions, enhancing strategic and operational capabilities for their clients. With a focus on VoIP services, mobile applications, email hosting, unified messaging, and collaboration tools, CallTower ensures seamless communication experiences. Although some customers have reported challenges with billing and service interruptions, most appreciate the reliability, efficiency, and support provided by CallTower. The company's commitment to integrating various platforms and delivering exceptional customer service sets them apart from their competitors in the communication solutions market.

Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : True
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user, per month
  • Customer Experience : Good
  • Money-Back Guarantee : True
  • Trustpilot Score : 1.3 out of 5
  • BBB Rating : A-
Quick Stats
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : False
  • Pricing Model : Undisclosed
  • Customer Experience : Good
  • Trustpilot Score : Unavailable
  • BBB Rating : Unavailable
Selling Points
  • Secure connections with AT&T ActiveArmor
  • Compatibility with external devices through the BYOD service
  • Easy transition from traditional to digital systems for businesses
Selling Points
  • Integration with CRM Systems
  • Call Recording and Analytics
  • Unified Communications as a Service (UCaaS)
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Undisclosed
    Call Analytics
  • Undisclosed
    Call Monitoring (User Management)
  • Undisclosed
    Call Recording & Voicemails
  • Undisclosed
    Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Undisclosed
    Existing Hardware Compatability
  • International Telephone
  • Undisclosed
    International Toll-Free Number
  • Internet Fax
  • Undisclosed
    Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Undisclosed
    Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Undisclosed
    Unlimited Calls
  • Undisclosed
    Unlimited SMS
  • Video Conferencing
  • Undisclosed
    Virtual Assistant/Receptionist
  • Undisclosed
    Virtual Phone Numbers
  • Undisclosed
    Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Undisclosed
    Adapters (Analog to VoIP)
  • Undisclosed
    Headsets
  • Undisclosed
    Intercom & Paging
  • Undisclosed
    IP Conference Phones
  • Undisclosed
    IP Desk Phones
  • Undisclosed
    Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • Undisclosed
    In-Person
  • Undisclosed
    Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Undisclosed
    Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media

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