Business Phone Systems
Top Companies in 2024
Aircall vs Webex
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- Unlimited calling (US & Canada)
- Affordable add-on numbers
- Serves many industries and business sizes
- 7-day free trial available
- Call recording offered as standard
- Scalable solutions for all business sizes
- Integrates with more than 100 platform
- Fully-featured and simple mobile application
- Prices are fairly reasonable compared to other VoIP services
- No UCaaS solutions provided (video calls, fax)
- 3-user minimum for monthly plan
- Could be pricey
- Limited personalization options
Aircall is a cloud-based telecommunications technology company offering business phone services to international businesses, serving many industries. Founded in 2014, with an office in New York City, they provide progressive phone communication tools, call analytics, collaboration, productivity features, and integration with various platforms and apps. Aircall takes call and data security seriously and has security and compliance controls based on ISO Information Security Standards and NIST Standards. Aircall has won multiple awards for their technology and customer service, including being named Leaders by G2 and receiving the Stevie Award for Customer Service. They've exceeded $100M in annual recurring revenue for 2022, but don't have BBB accreditation. Aircall prioritizes customer satisfaction and receives more positive reviews than negative ones.
Webex, developed by Cisco, is an all-inclusive platform for communication and collaboration. It comprises a user-friendly interface combining calling, messaging, and meeting capabilities. Webex is a Cisco product that aims to improve cooperation and productivity by providing safe, high-quality communication environments. Webex serves companies of all sizes by providing affordable and flexible solutions, accommodating various workstyles and devices. Intelligent interactive voice response (IVR), chatbots, rich messaging, and easy interaction with popular apps are some of the sophisticated features of the platform. Webex prioritizes security and compliance to guarantee secure user interactions, and its global coverage ensures high-quality connections everywhere. Webex is a feature-rich collaboration tool that helps teams stay connected and work productively. It is trusted by companies of all sizes, from tiny businesses to multinational corporations. Getting in touch with the Webex team now will provide you with additional information about how Webex can revolutionize cooperation in your workplace.
- Free Desktop App : True
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per month per user
- Customer Experience : Good
- Trustpilot Score : 3.4 out of 5
- BBB Rating : F
- Free Desktop App : True
- Free Video Conferencing : True
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Per license
- Customer Experience : Good
- Trustpilot Score : 1.6 out of 5
- BBB Rating : A-
- Multiple customer support options via email, phone, and live chat
- Extensive integrations
- Robust SMS and domestic call allowance
- Scalable solutions for all business sizes
- Fully-featured and simple mobile application
- fully integrated system
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability—Undisclosed
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS—Undisclosed
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)—Undisclosed
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users—Undisclosed
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls—Undisclosed
- Unlimited SMS—Undisclosed
- Video Conferencing
- Virtual Assistant/Receptionist—Undisclosed
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets—Undisclosed
- Intercom & Paging—Undisclosed
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Documentation
- In-Person—Undisclosed
- Live Online
- Videos
- Webinars
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
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