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Business Phone Systems

Top Business Phone Systems Companies in 2024

Aircall vs CallTower

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Pros
  • Unlimited calling (US & Canada)
  • Affordable add-on numbers
  • Serves many industries and business sizes
  • 7-day free trial available
  • Call recording offered as standard
Pros
  • Supports all business sizes
  • Excellent customer support options
  • Enterprise-grade suite of solutions, including contact center, video conferencing, and multiple UCaaS and PBX solutions.
Cons
  • No UCaaS solutions provided (video calls, fax)
  • 3-user minimum for monthly plan
  • Could be pricey
Cons
  • The company doesn't offer a free version or a free trial
  • Lack of transparency
Summary

Aircall is a cloud-based telecommunications technology company offering business phone services to international businesses, serving many industries. Founded in 2014, with an office in New York City, they provide progressive phone communication tools, call analytics, collaboration, productivity features, and integration with various platforms and apps. Aircall takes call and data security seriously and has security and compliance controls based on ISO Information Security Standards and NIST Standards. Aircall has won multiple awards for their technology and customer service, including being named Leaders by G2 and receiving the Stevie Award for Customer Service. They've exceeded $100M in annual recurring revenue for 2022, but don't have BBB accreditation. Aircall prioritizes customer satisfaction and receives more positive reviews than negative ones.

Summary

CallTower is a well-known provider of cloud-based Unified Communications solutions for businesses across the globe. They were established in 2002 and are headquartered in the United States. CallTower offers various services, including Cisco® HCS, Webex, Microsoft® Teams Direct Routing, Office 365, and more. The company integrates and supports industry-leading cloud-based communication solutions, enhancing strategic and operational capabilities for their clients. With a focus on VoIP services, mobile applications, email hosting, unified messaging, and collaboration tools, CallTower ensures seamless communication experiences. Although some customers have reported challenges with billing and service interruptions, most appreciate the reliability, efficiency, and support provided by CallTower. The company's commitment to integrating various platforms and delivering exceptional customer service sets them apart from their competitors in the communication solutions market.

Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per month per user
  • Customer Experience : Good
  • Trustpilot Score : 3.4 out of 5
  • BBB Rating : F
Quick Stats
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : False
  • Pricing Model : Undisclosed
  • Customer Experience : Good
  • Trustpilot Score : Unavailable
  • BBB Rating : Unavailable
Selling Points
  • Multiple customer support options via email, phone, and live chat
  • Extensive integrations
  • Robust SMS and domestic call allowance
Selling Points
  • Integration with CRM Systems
  • Call Recording and Analytics
  • Unified Communications as a Service (UCaaS)
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Undisclosed
    Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Undisclosed
    Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Undisclosed
    Call Analytics
  • Undisclosed
    Call Monitoring (User Management)
  • Undisclosed
    Call Recording & Voicemails
  • Undisclosed
    Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Undisclosed
    Existing Hardware Compatability
  • International Telephone
  • Undisclosed
    International Toll-Free Number
  • Internet Fax
  • Undisclosed
    Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Undisclosed
    Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Undisclosed
    Unlimited Calls
  • Undisclosed
    Unlimited SMS
  • Video Conferencing
  • Undisclosed
    Virtual Assistant/Receptionist
  • Undisclosed
    Virtual Phone Numbers
  • Undisclosed
    Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Undisclosed
    Headsets
  • Undisclosed
    Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Undisclosed
    Adapters (Analog to VoIP)
  • Undisclosed
    Headsets
  • Undisclosed
    Intercom & Paging
  • Undisclosed
    IP Conference Phones
  • Undisclosed
    IP Desk Phones
  • Undisclosed
    Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • Undisclosed
    In-Person
  • Undisclosed
    Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Undisclosed
    Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media

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