2600Hz Kazoo VoIP Review: Sync, Speak, Succeed

Company at a Glance

2600Hz is a prominent company specializing in unified cloud communications and collaboration solutions, offering a suite of products and services tailored for service providers and telecom resellers. Established in 2010 by co-founders Darren Schreiber and Patrick Sullivan, the company is headquartered in Henderson, Nevada, with additional offices in San Francisco, California; Rochester, New York; Lisbon, Portugal; Paris, France; and Auckland, New Zealand.

With over a decade of experience, 2600Hz has built a reputation for delivering innovative and customizable communication platforms. The company's flagship product, Kazoo, is a powerful, multi-tenant platform that offers Unified Communications as a Service (UCaaS), Communication Platform as a Service (CPaaS), and Call Center as a Service (CCaaS). Kazoo supports over 300 APIs, providing extensive customization options for its users, making it a popular choice among businesses looking for tailored communication solutions. The company's mission is to simplify and democratize access to telecom infrastructure, enabling businesses to manage their communication needs without needing in-depth technical expertise​.

Over the years, 2600Hz has received several accolades for their innovative products and services. These include the 2023 Internet Telephony Product of the Year, the 2023 Gold Stevie® Award in the Company of the Year – Telecommunications category, and the 2022 New Product of the Year award. The company's commitment to excellence and continuous improvement is evident in their robust support for integrations, geo-redundancy, and global deployments, serving over 24,000 companies worldwide.

Features & Service offerings

2600hz's Kazoo platform offers many features for businesses of all types. The following are some of their most interesting features:

Toll-free, local, and vanity numbers: 2600Hz offers toll-free, local, and vanity numbers, enabling businesses to provide free calling options, establish a local presence without dialing long-distance codes, and create memorable phone numbers that enhance brand recognition.

Virtual receptionist: This auto attendant feature allows automated call handling with customizable greetings and menus, ensuring efficient call routing and a professional customer experience.

Analytics tools for CDRs: 2600Hz provides analytics tools for Call Detail Records (CDRs), offering insights into call patterns and performance to help businesses make data-driven decisions.

Voicemail-to-email: This feature sends voice messages directly to your inbox, providing easy access and management of voicemails for better communication and follow-up.

Voice and video conferencing: The Kazoo platform supports HD voice and video conferencing with screen sharing and recording capabilities, enhancing remote collaboration.

Ring groups: This feature distributes incoming calls to specific user groups, improving response times and ensuring customer calls are answered promptly by the right team members.

Advanced call management: This service offers call forwarding, queuing, recording, and monitoring to manage inbound and outbound calls efficiently.

Interactive voice response (IVR): 2600Hz Provides customizable IVR systems for automated call handling and self-service options for callers.

Integration with third-party services: The Kazoo platform connects with other services like Slack, Zapier, HubSpot, AWS, and Google Drive for enhanced functionality and automation.

Private Cloud: The company offers dedicated server solutions for medium to large enterprises, providing greater control and customization.

300+ APIs: This provides extensive API support for customizing and integrating with existing systems, allowing bespoke solutions.

SMS: Text messages allow you to create custom notifications, processes, and automation to streamline workflows. In addition, SMS messages integrate with Zapier, allowing over 2,000 app connections.

Plans & Prices

While the company doesn’t disclose their prices, they offer a suite of unique services tailored to meet the needs of different businesses.

Hosted Platform

The Hosted Platform is designed for small businesses and service providers looking to deploy a unified communication solution quickly and cost-effectively. It operates on a shared cloud infrastructure provided by 2600Hz, ensuring that businesses can start offering communication services without worrying about maintaining their servers or data centers. The platform is known for its ease of use and quick setup, allowing businesses to focus more on sales and marketing rather than technical management. It provides a comprehensive suite of communication tools, including voice, video, messaging, and web conferencing, with a guaranteed 99.99% uptime​​. Additionally, the hosted platform offers flexibility and scalability, enabling companies to grow and expand their offerings as their customer base increases.

Private Cloud

The Private Cloud plan is tailored for medium to large businesses that require more control and customization over their communication infrastructure. This solution provides dedicated server resources, ensuring higher quality and more reliable service management. Key features include a cluster manager for system health alerts and upgrades, a reseller management suite for designing complex call-handling routes, and an office management suite with advanced call center solutions.

Private Cloud Plus

The Private Cloud Plus plan builds on the Private Cloud offering by adding additional network and monitoring capabilities that support rapid expansion for any business. This solution is particularly beneficial for companies looking to scale quickly while maintaining control over their infrastructure. Private Cloud Plus provides all the features of the Private Cloud with enhanced network management and monitoring ​tools. Businesses opting for this plan can leverage the advanced functionalities to optimize their communication services and ensure seamless operations across their networks, making it a preferred choice for growing businesses.

Global Infrastructure

The Global Infrastructure plan is the most comprehensive offering, designed for businesses that require extensive control and customization over their communications on a global scale. This plan is ideal for companies with existing engineering departments and those seeking to manage their own networks and carrier providers. It includes all the features of the Private Cloud and Private Cloud Plus, with additional capabilities for international deployments​. Businesses using this plan can enjoy the highest levels of customization, making it an excellent option for companies with specific compliance certifications and unique communication needs. The Global Infrastructure plan provides a geographically redundant architecture, ensuring reliability and uptime across multiple locations. This makes it the best choice for enterprises offering global services with complete control over their network infrastructure​​.

Advantages & Pros

300+ APIs

2600Hz Kazoo offers over 300 APIs, allowing businesses to customize and integrate the VoIP platform with their existing systems. This robust set of APIs allows developers to tailor the platform to meet specific business needs, automate workflows, and create unique solutions that enhance productivity. The extensive API support ensures seamless integration with other software and services, enabling businesses to create a cohesive communication ecosystem. This flexibility is particularly beneficial for companies that require custom features or need to connect Kazoo with various third-party applications, giving them a competitive edge by offering a personalized user experience.

International deployment

Kazoo’s international deployment capabilities make it an ideal choice for businesses operating on a global scale. This feature allows companies to implement and manage their VoIP services across multiple countries and regions, ensuring consistent and reliable communication worldwide. It also offers the advantage of geographic redundancy, which minimizes downtime and enhances reliability by distributing services across different locations. Geographic redundancy ensures that if one data center or server location experiences an issue, another location can seamlessly take over, maintaining uninterrupted service and reducing the risk of communication failures.

Supports a variety of devices

The 2600Hz platform supports a wide range of devices for seamless communication across various mediums. It accommodates SIP Business Phones for high-quality office calls, softphones for computer-based communication, and mobile softphones for smartphone use, all utilizing internet-based protocols. Traditional landlines and fax services can be integrated through Analog Telephone Adapters (ATA) and virtual faxing, bridging old and new technologies. SIP URIs allow direct connections to SIP-enabled devices, enhancing networking capabilities. This broad compatibility makes 2600Hz a versatile choice for businesses looking to streamline their communication systems.

Mobile app availability

The 2600Hz Mobile app ensures users can access communication tools on the go. This mobile app availability is a significant advantage for businesses that require mobility and flexibility, allowing employees to make and receive calls, access voicemails, and manage communications from anywhere. The mobile app supports various devices and operating systems, enabling a seamless transition between desktop and mobile environments. This feature is particularly beneficial for remote teams and employees who need to stay connected while traveling or working from different locations.

Scalability

Kazoo's platform is designed to scale with growing businesses, making it suitable for small startups and large enterprises. Scalability ensures that businesses can expand their communication infrastructure as their needs grow without facing significant technical hurdles or additional costs. This capability allows companies to start with a smaller setup and gradually scale up their services as their customer base increases, ensuring the communication system grows alongside the business.

SMS messaging and security integration

Another advantage of the Kazoo platform is the ability to integrate SMS messaging with security systems. This feature allows businesses to use SMS for various purposes, including sending notifications, alerts, and confirmations. By integrating SMS messaging with security systems, companies can receive real-time alerts for security breaches or unauthorized access, enhancing overall security measures. This integration is particularly valuable for businesses that require immediate notifications for security events, ensuring timely responses to potential threats.

Custom security requirements

Kazoo’s platform offers the ability to meet custom security requirements, making it ideal for businesses with specific security needs. This feature allows companies to implement tailored security measures that comply with industry regulations and standards, ensuring that their communication data is protected.

Disadvantages & Cons

Lack of transparency

The company does not publicly disclose pricing on their website, which can be frustrating for potential customers trying to compare services and costs with competitors. Additionally, detailed descriptions of certain features and technical specifications are often not readily available, making it challenging for businesses to fully understand what they are purchasing or considering. This lack of transparency might require prospective clients to engage in lengthy discussions with sales representatives to gather the necessary information, which can be time-consuming.

No free trial or money-back guarantee

Another downside of the 2600Hz Kazoo platform is the absence of a free trial or money-back guarantee. Many VoIP providers offer free trials to allow potential customers to test the service and ensure it meets their needs before committing financially. This option's absence means businesses must fully commit to the service without first experiencing its capabilities. Additionally, without a money-back guarantee, customers may hesitate to invest in the platform due to the potential risk involved if the service does not meet their expectations​.

Customer Reviews

2600Hz has received predominantly positive feedback across various customer review platforms. They boast an impressive rating of 4.5 out of 5 on G2 and 8.9 out of 10 on TrustRadius. The consensus is that 2600Hz excels in providing robust telecommunication solutions, though there are areas that some users feel need improvement.

Positive reviews

Many users commend 2600Hz for their reliable and flexible telecommunications solutions. Customers frequently highlight the platform's ease of use, customizable features, and exceptional customer support. One reviewer noted that the architecture stands out for its ability to scale across different geographic regions without issues. Another user praised the user-friendly interface and seamless management of multiple features, which make managing accounts a breeze. Many customers appreciate the responsive customer support that effectively addresses issues, enhancing the overall user experience.

Negative reviews

Despite their strong reputation, 2600Hz has faced criticism, primarily regarding their stability and support response times. Some users have reported issues with server reliability and slow responses to problems that need urgent resolution. For instance, a reviewer mentioned experiencing significant downtime from September 2022 through January 2023, which affected their business operations. Another user pointed out that the reporting capabilities and updates are lacking.

How Do I Contact 2600Hz VoIP?

2600Hz offers customer support through their email address at [email protected] and phone number at 415 886 7900, providing direct assistance for inquiries and technical issues. Additionally, their website features a form for those requesting help online or discussing specific business requirements with an agent. For those who enjoy self-service options, the website's resources tab offers a wealth of information, including videos, case studies, blogs, and podcasts, allowing users to explore various aspects of the service. To stay updated on the latest news and developments, you can follow 2600Hz on their social media platforms, including Twitter, Facebook, LinkedIn, and YouTube.

Final Verdict

Established in 2010 in Henderson, Nevada, 2600Hz is a leader in unified cloud communications. Their Kazoo platform seamlessly integrates voice, video, messaging, and conferencing, making it a comprehensive solution for modern communication needs. Some of its features include HD voice and video conferencing, advanced call management, and interactive voice response (IVR). The platform is highly customizable, with over 300 APIs and integrations with services like Slack and Zapier, providing flexibility for businesses of all sizes. 2600Hz offers scalable deployment options, including the Hosted Platform for small businesses and Private Cloud for larger enterprises. These features have earned the company accolades, such as the 2023 Internet Telephony Product of the Year award. Serving over 24,000 companies globally, 2600Hz continues to simplify telecom infrastructure with reliable and scalable solutions.

Unsure which VoIP service to choose? Our comparison tool makes decision-making easy. For more insights on business phone systems, visit our blog page. You can also explore our list of top VoIP providers to discover the best options on the market.

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