How VoIP Can Help in Remote Working
VoIP has become the latest technology trend that connects the world and workspaces. Even before the pandemic, remote workers largely used VoIP to connect with their companies and organizations. Now, its popularity has greatly increased for remote workers across countries and remote workers working from home.
If you wonder what VoIP is, let us break it down for you. VoIP stands for Voice over Internet Protocol, which is a technology that allows us to make phone calls over the internet just as we do our text messages with applications such as WhatsApp or Messenger. You most probably have used VoIP before; every time you have made a video or audio call with someone using some mobile application, it was made with VoIP systems.
VoIP systems, though, usually offer more than just audio or video calls. They provide the ability to host conferences that can withhold a large number of participants over audio or video while allowing them to share their screens as they present. Participants can also share files across the conference and allow edits and comments to be made.
Not only does VoIP help remote workers cut the costs of travel, but it also provides them with increased availability as they can easily join a meeting or a conference at any time using any device. Most VoIP systems offer a mobile application compatible with Android and iOS that workers can use without the need for a desktop computer.
Moreover, VoIP seamlessly integrates different communication systems in one. Suppose a worker is unavailable for a voice call. In that case, they can easily use text messaging or email tools to get their messages across.
Another important feature that helps remote workers is the ability to set presence information on their profiles, so their fellow colleagues know whether they are available to talk to or are busy or away.
Since we are talking about remote working, it is worth mentioning that VoIP can provide you with analytics and employee reporting so you can oversee their performances right from your phone without having to be at the office physically. In addition, your phone VoIP system will remain operational even during a power outage at the office, thanks to its cloud-based system.
Lastly, VoIP can help boost remote workers' productivity as they can set a "do not disturb" function, which can divert calls to voicemail while setting certain calls to a high priority status to let them through.
These are just some of the ways that VoIP can help in remote working. Business phone VoIP systems can provide you with a lot more; continue reading to know our top recommendations for the best business phone VoIP systems, their top features, and prices.
Our first pick goes for Ooma. Ooma provides great business phone system features and options that remote workers will find quite useful. Many business sizes and types can benefit from Ooma's services, as it is scalable and provides comprehensive plans that fit each business' needs.
Ooma offers four plans for its business phone system: Ooma Office, Office Pro, Ooma Enterprise, and Enterprise Call Center. Each plan comes with a set of features and functions; the fully-featured phone system is available with the Enterprise Call Center plan that is best for large organizations or enterprises.
Here is a brief summary of each plan and what it offers:
Ooma Office: $19.95/month per user
The Ooma Office plan is the most basic; it is more suitable for small businesses and solo entrepreneurs as it provides common functionalities they would need, such as:
- Call forwarding
- Call waiting
- Virtual faxes
- Text messages
- Virtual receptionist
- 3-click provisioning
- Forward calls during device outages
- One virtual fax per user
- Multi-device ring
- SMS messaging
- Overhead paging
Ooma Office Pro: $24.95/month per user
The Office Pro plan is a slightly upgraded version of the previous one, which packs its features in addition to a few extras which include but are not limited to:
- Video conferencing
- Call recording
- Voicemail transcription
- Caller info match
- Call analytics
- Call through Ooma's desktop app
- 3-click provision
- 24/7 customer support
- 99.999% uptime with SLA
- LTE Primary and Failover connectivity
- Advanced business phone features
Ooma Enterprise: $27.99/month per user
The Enterprise plan is more suited for larger businesses or, as its name suggests, enterprises. It holds all the previously mentioned features, in addition to:
- White glove install and training
- International coverage
- SIP trunking
- PRI replacement
- Hybrid deployments
- Easy SaaS integration
- Dedicated customer success tea
- Customizable solution options
- Call parking
- Analytics dashboard
- Call conferencing
Ooma Enterprise Call Center: $49.99/month per user
The Ooma Enterprise Call Center plan is the fully-featured plan that Ooma offers. It packs all the features that come with the previous plan plus some extras such as graphic interactive voice response, intelligent call routing, and a call builder.
Do note, though, that some extra features like a toll-free number have their own pricing, so you may need to contact Ooma's team to get a clear view of your options.
Dialpad provides intuitive and cost-effective business phone solutions for countless customers. It was founded by three former Google Voice employees and has grown to become trusted by over 65,000 customers worldwide.
Small to medium-sized businesses can benefit from Dialpad's business phone system as it provides tailored plans that fit their needs. Dialpad offers three plans for its Business Communications solutions:
The standard plan offers the following features:
- Unlimited calling
- Unlimited SMS & MMS
- Call controls (call forwarding, transfer, hold, mute)
- Custom voicemail greeting
- Voicemail transcription
- G Suite & Office 365 integrations
- Fax (add-on)
- Custom off-hours routing
The Pro plan includes all the standard plan's features in addition to the following:
- Local number support in 50+ countries
- CRM integrations (Salesforce, Hubspot)
- 24/7 phone support
- Unlimited meetings
- 5-hour meeting duration
- API & webhooks
- 10 offices
- 25 ring groups (departments)
- Hold queues
- International SMS
- Zapier, Zendesk, Slack integrations and more
- Deskphone support
The Enterprise plan comes fully featured; it includes all previously mentioned features plus the following:
- 100% uptime Service Level Agreements (SLA)
- Unlimited office locations
- Enhanced 24/7 Phone Support
- Unlimited ring groups (departments)
- Azure Integration
- IAM/SSO Integrations (Okta, OneLogin)
- Retention policies
Dialpad also offers paid plans for Meetings solutions, Contact Center, and a Sales Dialer.
RingCentral is our third pick for the best business phone VoIP systems. It offers comprehensive solutions for remote workers with scalable and tailored plans. RingCentral supports many business types and sizes; it can be beneficial for governments, healthcare, educational institutions, and many more.
It offers four subscription plans; we will go over three of them below:
Standard plan: $27.99/month, billed annually
The Standard plan comes with basic functionalities such as unlimited calls within the U.S and Canada, unlimited business SMS, document sharing, unlimited audio conferencing, in addition to the following:
- High-definition video quality
- Google Workspace, Slack, and Microsoft 365 Integrations
- Up to 24-hour meetings
- Video meetings with up to 100 participants
Premium Plan: $34.99/ month, billed annually
The Premium plan is slightly more packed with features that include all the Standard plan's features plus the following:
- Automatic call recording
- Single sign-on
- Hot desking
- Admin and management for multiple sites
- Advanced call handling
- Video meetings with up to 200 participants
- CRM integrations like Salesforce, Canvas, and Zendesk
Ultimate plan: starting at $49,99/month, billed annually
The Ultimate plan is the fully-featured plan that large businesses and enterprises can make good use of. It offers advanced features, unlimited storage, and much more, in addition to all that is offered with the previous plans.