2600Hz VoIP vs Grasshopper

Founded in 2010 and headquartered in Henderson, Nevada, 2600Hz is a leader in unified cloud communications, offering robust and flexible solutions for businesses worldwide. Their flagship platform, Kazoo, seamlessly integrates voice, video, messaging, and conferencing, providing a comprehensive communication solution for businesses of all sizes. With features like interactive voice response (IVR), voicemail transcription, and integration with third-party services like Slack and Zapier, Kazoo offers over 300 APIs for extensive customization. 2600Hz is committed to enhancing customer experience through scalable deployment options, including hosted solutions for small businesses and private clouds for larger enterprises. Their platform is praised for its user-friendly interface and exceptional customer support, helping businesses manage communications efficiently and effectively. Customer feedback highlights the platform’s reliability, flexibility, and ease of use, though some users note areas for improvement in stability and support response times. While 2600Hz does not publicly disclose pricing, they offer tailored plans to meet diverse business needs, including Hosted Platform, Private Cloud, and Global Infrastructure options. Each plan provides unique features, ensuring businesses find the right fit for their communication needs.

headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.