Onust Auto Warranty Review: Worth It or Not?
Updated: November 19th, 2023
Onust is an up-and-coming provider of vehicle breakdown coverage and extended car warranty plans that protect your vehicle beyond its factory warranty. Onust offers all-inclusive auto protection when faced with an emergency, ensuring your peace of mind. Take a look at our in-depth review to find out if their protection packages match your requirements.
Onust, based in Centennial, Colorado, offers three vehicle coverage plans, including safety and recall notifications, real-time connection with an ASE-certified repair facility, and much more. Despite being a start-up with no page on the Better Business Bureau (BBB), they have met their competitors with a solid reputation and comprehensive coverage options. They have gained the attention of vehicle owners across the country. Additionally, they provide cost-effective subscription plans starting at just $9.99 per month.
What Sets Them Apart?
Onust stands out in the competitive world of extended auto warranty providers by offering a number of unique features that prioritize client convenience and satisfaction.
No need to wait!
For members with the Onust Connect Plus plan, there is no waiting period or vehicle inspection for the breakdown coverage to begin. This is a significant bonus for drivers who want to avoid doing extra paperwork or waiting for their coverage to start. You can easily subscribe online by visiting their website and getting a free quote for your vehicle.
Simple and hassle-free claims process
Onust offers a hassle-free claim process with just one click. It's designed to be simple and convenient, ensuring a smooth and efficient experience. No need to stress about filing a claim - Onust has got you covered.
Their app offers an exceptional and innovative solution for customers, thanks to the collaboration between a skilled designer and expert auto warranty professionals. It offers a seamless and practical experience that enables customers to manage their warranty, submit claims, monitor repair progress, and access vital information in a user-friendly interface. The app is intuitive and feature-rich, ensuring that customers can navigate the process with ease.
Onust provides comprehensive coverage that exceeds the basic powertrain protection. This can give car owners the peace of mind they need, knowing that various components and systems are covered under the warranty. Most of their plans include protection for essential parts such as the engine and transmission.
They offer extended auto warranty coverage and additional benefits not found with many of their competitors. Such benefits include:
- Emergency roadside assistance: Most of their warranty plans offer 24/7 roadside assistance, offering services such as towing, tire changes, fuel delivery, and lockout assistance
- Uber ride-share service: If your car is in the shop for covered repairs, the provider may arrange for an Uber driver to pick you up at your location and take you to the repair shop
- Rental car: If you buy their Onust Connect Plus plan, you can access rental car coverage when your car breaks down
- No deductible options: Some of their warranties allow you to choose a plan with no deductible, meaning you won't have to pay anything out of pocket for covered repairs
Limitations to Consider
While this auto warranty coverage is comprehensive, there may be specific exclusions or limitations that you need to be aware of.
Like any other extended auto warranty provider, there are exclusions and limitations within their coverage plans. For instance, their contract clearly states that the more basic plans, Onust Connect and Onust Connect Family, don't provide mechanical breakdown coverage, travel lodging reimbursement, or rental coverage. On the other hand, companies like Omega Auto Care include most of these services in their most basic plan, known as the powertrain.
Additionally, some plans may have specific requirements, waiting periods, or mileage limits that could affect eligibility for coverage. Specific vehicles might not be eligible for coverage either. You should read the terms and conditions on their website for more information on the plans' limitations. You can also contact their customer support to get more information.
Availability may vary depending on the state or region in which you live in the United States. For example, Onust coverage might not be available in California and Florida. Specific provisions may also apply to different states. Verify the availability of coverage and its limitations in your location before considering this company as your warranty provider.
Contracts are non-transferable
One notable drawback is that their contracts are non-transferable. Unlike other warranty providers that allow customers to transfer the coverage to a new owner when selling the vehicle, their non-transferable agreements mean that the warranty benefits cannot be passed on to a subsequent owner. This limitation may impact the car's resale value, as the new owner won't benefit from the remaining coverage period.
Considering the previously mentioned perks and drawbacks, you can make a more informed decision about whether this provider aligns with your preferences and requirements. We recommend carefully reading the fine print in the terms and conditions section to gain a complete understanding before deciding.
In-Depth Analysis of Plans & Costs
Now that we’ve covered the essentials let’s explore their extended auto warranty coverage specifics to see if they truly live up to their claims.
Here are the three plans they offer:
This is their most basic and affordable plan that comes with some useful features. You can chat with a live, ASE-certified mechanic via text message or online via their website, so someone knowledgeable can assist you whenever you have questions or concerns. On top of that, you also get 24/7 roadside assistance, vehicle recall notifications via SMS, and many helpful services like towing assistance, fuel delivery, lock-out assistance, battery help, and flat tire assistance. Roadside assistance is limited to $50 per incident, and towing is limited to $150 per vehicle. These limits apply to all three plans.
Onust Connect Family
This plan is for you if you have multiple vehicles at the same registered address. It includes everything mentioned in the Onust Connect plan for up to three additional "secondary" vehicles. So, you can enjoy the benefits of this plan for a total of four cars.
Onust Connect Plus
This is Onust's top-tier plan. Along with the coverage provided in the Onust Connect plan, you also get exclusive "Service Contract Coverage." This comprehensive coverage covers mechanical breakdowns, electric vehicle protection (specifically the propulsion battery pack), rental car benefits, towing services, and lodging reimbursement. It's important to note that the "Service Contract Coverage" applies only to the primary vehicle and is exclusive to the Onust Connect Plus plan. Certain limitations and exclusions apply to specific parts, conditions, and breakdown scenarios.
One important thing to consider about this plan is that it requires a one-time activation fee before coverage can begin. This fee lets you hit the road instantly without deductibles, inspections, or waiting periods.
Based on our findings, the Onust Connect plan and the Onust Connect Family plan are priced at $9.99 and $14.99 per month, respectively. On the other hand, the Onust Connect Plus plan starts at $44 per month, with an additional one-time activation fee starting at $250. To get a customized quote, contact their customer service. It’s important to note that while you can cancel their contracts, you won't be eligible for Onust Connect Plus or Onust Connect in the future for the same vehicle.
What’s not covered?
Auto warranty companies typically don't cover issues that existed before you bought the warranty. It's important to read the vehicle service contract’s information on non-covered conditions and breakdowns specific to this provider.
By understanding the specifics of each plan, you can make a better decision and choose the coverage that best aligns with your budget, vehicle, and anticipated repair needs. Before making your final call, visit Onust's website and get a free quote on your vehicle.
Is Onust the Right Fit for You?
If you own a car with a history of frequent breakdowns or expensive repairs, it's important to note that some car models and brands are known for their reliability issues or high repair costs. Additionally, Onust does not provide coverage for vehicles with a mileage exceeding 100,000 miles. Therefore, it's essential to consider whether an extended auto warranty offered by Onust is the right option for you.
While Onust offers comprehensive coverage for many vehicle owners, it may not suit everyone. Evaluating your needs and circumstances will help you choose the best-extended warranty coverage.
Customer Reviews & Testimonials: Real Experiences Matter
One of the best ways to gauge the quality of an auto warranty provider is by hearing from those who have experienced their services firsthand. Reviews and testimonials can provide valuable insight into the level of satisfaction and overall experience you can expect.
This provider takes pride in the positive feedback they've received from their customers. Many vehicle owners have expressed their gratitude for Onust's prompt response, accessible claims process, and the security their extended auto warranty provides.
While our research team hasn’t found any negative reviews about Onust, it's important to acknowledge that some individuals may have had negative experiences with them. Therefore, it's important to approach these reviews with caution. Although everyone's experience may be different, these testimonials can provide an idea of what to expect when choosing Onust.
Customer Service & Claims Process
Contacting Onust is a straightforward process with various options designed to provide customers with the necessary information and support. You can contact their customer support team and get assistance through their toll-free number (833) 668-7848, online contact forms on their website, email correspondence at email@example.com, live chat on their website, or through their application if you're a member.
You can file a claim by logging into the app and pressing the Contact Us button under Comprehensive Coverage. You will then call (833) 668-7848 and select Option 2 for further instructions. To simplify this process, get your vehicle to a licensed repair facility and have them call the claims department, as the claim will need a repair facility assessment before proceeding.
Final Verdict: Is Onust Worth Your Money?
Investing in an auto warranty is a strategically wise move to safeguard your vehicle, protecting you from unexpected repair expenses. With Onust, a growing provider in the industry, you'll benefit from comprehensive coverage that extends to various components of your vehicle, including the engine, transmission, and electrical systems. Not only does Onust offer an extensive network of trusted repair shops, but their responsive claims process ensures a comfortable experience when you need it most.
Remember that choosing an auto warranty is a personal decision based on your vehicle, budget, and individual situation. If you have any lingering questions about this provider, we recommend evaluating their warranty plans on their website and contacting their customer support. You can also check out our auto warranty blog, review, and comparison pages to get assistance in comparing different auto warranty companies to find the one that best suits your needs before making your choice.
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