Mopar Auto Warranty: Complete Protection

Overview

Starting as an anti-freeze production company, Mopar built its base of operations in Missouri and has expanded nationwide since its foundation in 1937. Over the decades, it has evolved from producing parts, weapons, and vehicles in the 1940s to becoming the Mopar we know today. They make car parts and accessories and offer vehicle warranties that help people design and maintain their perfect vehicle.

Advantages & Benefits

Mopar provides various exceptional benefits to enhance your driving experience. From nationwide coverage to personalized dashboards and flexible deductibles, they aim to keep you covered every step of the way.

Comprehensive trip interruption coverage

When a service contract-covered component fails and renders the vehicle inoperable more than 100 miles from home, Mopar covers their customers for $1000 in lodging, meals, and car rentals. Unlike other extended auto warranty companies, which typically limit reimbursements to a maximum of $500, Mopar prioritizes customer safety, ensuring comprehensive coverage no matter where your travels take you.

Key fob repairs and replacement reimbursement

Losing or damaging your key fob can be frustrating. Mopar takes care of that responsibility by covering up to $600 of the cost. This unique feature demonstrates Mopar's commitment to customer satisfaction and peace of mind.

Custom vehicle dashboard

As an MVP customer, you gain access to a personalized dashboard anywhere and at all times to enhance your experience. Once you register, you can schedule service appointments with your dealer of choice, view your maintenance records, access your vehicle’s equipment list, start your car, and more.

Flexible deductible

Mopar acknowledges the diverse financial situations of their customers by allowing them to choose a deductible that fits their budgets, which enhances customer satisfaction and accessibility.

24-hour roadside assistance

Mopar offers “Sign-and-GO” towing and roadside assistance with benefits like towing, flat tire change, battery jump, fuel delivery, and more. The company covers up to $100 per occurrence to keep you on the road without worry.

Transferable coverage

Mopar allows you to sell your car without worrying about canceling the contract. Having a transferable policy will also make your vehicle more appealing and valuable to potential buyers, assuring them that it is in good condition. The remaining coverage can be transferred to a new buyer for a $50 transfer fee in most states.

Nationwide coverage

Mopar’s coverage will reach all their clients across the United States and Canada, offering convenience and peace of mind regardless of their location. Whether you're planning a cross-country trip or heading to Canada, you can rest assured that Mopar will do everything in their power to get you back on the road quickly in case of a breakdown.

Your repair shop of choice

Mopar’s customers can repair at any repair facility if they’re not near a Chrysler, Dodge, Jeep, Ram, Fiat, or Alpha Romeo dealer; however, before starting any repairs, they must contact Mopar to authorize any repairs and get an authorization number. After the repairs are completed, they must submit a reimbursement request with a note explaining the reimbursement request and an original paid repair invoice. The repair invoice must include the customer's name and address, vehicle identification number (VIN), authorization number obtained from Mopar’s office, repair date, vehicle mileage on the odometer at the time of repair, description of services performed, and labor and parts costs. To submit a reimbursement request, email [email protected] or call them at (855) 4600-4490.

Rental car reimbursement

In the unfortunate event that your car breaks down, Mopar will pay up to $35 per day for car rental or taxi expenses over the course of five days ($175 total). This will only apply if your vehicle is deemed inoperable and must be taken for repairs overnight.

Disadvantages & Drawbacks

As you explore Mopar's offerings, you'll be drawn in by their perks. However, a closer look can reveal some clear limitations you should consider before deciding. These limitations include concerns about availability, coverage, and accessibility.

Limited to dealerships

Mopar’s coverage is only available through Chrysler, Dodge, Jeep, Ram, Fiat, and Alfa Romeo dealerships, Imposing a substantial accessibility restriction and limiting access for customers seeking a more premium extended warranty.

Limited coverage

While Mopar offers extended coverage of up to 12 years and 160,000 miles, this seemingly generous offer comes with a potential disadvantage. The 12-year duration might not align well with the mileage limit for many drivers. Vehicles used for daily commuting, family road trips, or business purposes will likely accumulate miles faster than anticipated. It's best to evaluate the use of your vehicle before making a decision.

Limited availability

Mopar plans for new cars have more restrictions, as they are only eligible if they are brand new or have had the Mopar powertrain plan beforehand. This limited availability could prevent many vehicle owners from benefiting from the offered plans. While such restrictions may align with the company's focus, they indirectly create a sense of exclusion for customers whose vehicles don't fit these specific criteria.

Plans

Mopar offers many coverage options for both new and pre-owned vehicles. With FCA US LLC and factory-trained technicians backing their plans, Mopar aims to provide their customers with the “smart” choice.

New vehicles

Powertrain Care Plus: This is the most basic coverage that Mopar offers; as the name conveys, it's a typical powertrain plan that covers critical components such as the engine, transmission, driveline (drivetrain), steering, and air conditioning.

Added Care Plus: Their second-best plan’s coverage ranges from five to eight years, starting at 60,000 miles and reaching 150,000 miles. This plan’s features are numerous, covering air conditioning, rear axle housing and all internal parts, front suspension, expanded electrical components, and many more. It's important to note that this coverage is only available for vehicles covered by their five-year, 60,000-mile, or longer powertrain warranty within 36 months or 36,000 miles of the in-service date.

Maximum Care: Considered Mopar’s best plan, this factory-backed service contract covers all components included in the Added Care Plus plan and more. With over 5,000 parts ranging from engine, transmission, and front suspension components to expanded electrical, body mechanisms, and safety features. This plan lasts up to 8 years or 125,000 miles and offers many features, including key fob replacement reimbursement. It's important to note that the same Added Care Plus eligibility terms apply here.

Pre-owned vehicles

Vehicle eligibility for pre-owned vehicles varies based on existing warranties, and all pre-owned vehicles must be inspected before sale. This applies to all plans listed below.

Added Care (pre-owned): Protecting essential parts and more, this coverage ranges from 1 to 5 years with mileage intervals of 12,000, 15,000, or unlimited miles. This plan aims to protect vehicles for the current model year up to ten model years. It builds upon the powertrain warranty for new cars and covers the power group, engine cooling and fuel, front suspension, and electrical components. 

Added Care Plus (Pre-owned): Expanding upon the previous plan, the Added Care Plus plan covers additional parts such as luxury, anti-lock brakes, and expanded electrical components.

Maximum Care Plan (Pre-owned): This comprehensive plan tops off Mopar’s pre-owned vehicle protection by adding more components and features to the mix. With the same eligibility conditions and plan terms, what they offer is summed up by the phrase “if it’s mechanical, it’s covered,” shielding manual interior mechanisms, safety and security, and all mechanical components.

Their plan arrangement accommodates a wide range of needs; therefore, additional plans are available beyond what's listed on their website. If you want to learn more about the plans already listed, you can check out an informational brochure on their website. For inquiries about their other plans, you can reach them through their phone number, (855) 4600-4490, or email them at [email protected]. It’s essential to take a moment to read the auto warranty contract's fine print and be fully aware of relevant information before making any purchase.

Is Mopar Suitable for You?

Mopar’s extended warranty coverage can be tailored to a diverse range of vehicle owners. Whether you own a luxury vehicle, a brand new car, a pre-owned car, or if you describe yourself as a frequent traveler, Mopar will find a plan to meet your needs.

Luxury vehicle owners

Mopar's extended warranty has an edge over other companies regarding cutting-edge components often found in luxury cars. Such technology has a notably higher repair cost, which makes Mopar’s safety net essential to alleviating such a financial burden. 

New car owners

Mopar dedicates three of their plans to new vehicles, with coverage that brings new elements to the table, such as Mopar accessories coverage, expanded electrical coverage, and key fob replacement.

Pre-owned vehicle owners

Many people believe that Mopar only covers new cars, but it's important to be aware that it also provides extended coverage to used cars as long as they have previously been Mopar-covered. This gives vehicles with a decent amount of mileage the coverage they need to stay on the road for years to come.

Frequent travelers 

Mopar's roadside services and mileage limitations make it an ideal choice for both frequent and occasional travelers. With features like trip interruption coverage of up to $1000, nationwide coverage, and 24-hour roadside assistance, Mopar ensures worry-free road travel.

Customer Reviews 

Generally, the reviews on the Better Business Bureau (BBB) seem negative, with an F rating and 1.09/5 stars, most of which complain of Mopar’s lack of response and long refund durations. One customer said that when contacting Mopar regarding the refund period, Mopar's customer service representative stated that the refund would take 150 days, while another stated that they “lost” his payment. He explained that he kept trying to pay the amount required, and they rejected his charges, only for them to send him a late fee letter. Some other customers say the company withheld their vehicles for months but got transportation reimbursement that only covered three days.

Similarly, the company earned 1.8/5 stars on Trustpilot, with customers complaining about the same things, with some mentioning that their payments wouldn’t go through on their website and others stating that Mopar doesn't honor their coverage agreement.

While there aren't many positive reviews, the ones that do exist express satisfaction with the customer service, repairs, and coverage. One customer was particularly impressed, saying that the company met her needs on a personal level and that she appreciated their honesty and legitimacy. Another customer praised their repair service, which was completed without any issues.
While customer reviews give valuable insight and information about what happens once you buy the product, It's important to remember that customers are more likely to leave a negative review than a positive one.

How Can I Reach Mopar?

You can file a claim through their Mopar Vehicle Protection phone number, (800) 399-2668, or send them a message through their email portal, where you can choose the reason for contacting them and be redirected accordingly. You can use the individual dealership contacts listed on Mopar’s website for roadside assistance services. Lastly, you can comment on their Instagram, Facebook, YouTube, and Twitter. You can contact Mopar Monday through Friday from 7 AM to 11 PM.

Concluding Thoughts

Mopar Vehicle Protection offers a wide range of plans catering to a diverse range of vehicle owners. Their innovative technology streamlines services, enabling customers to track their vehicle’s health through the Mopar dashboard. Additionally, they have many perks that enhance their experience on the road, from 24-hour roadside assistance and comprehensive trip interruption coverage to key fob replacement coverage. These perks make Mopar an ideal choice for many types of customers, such as frequent travelers, luxury vehicle owners, and owners of new and pre-owned vehicles.

Nonetheless, it's important to keep in mind Mopar’s limitations, which encompass accessibility, coverage, and availability shortcomings. Despite these drawbacks, Mopar’s history and perks solidify its position in the auto warranty industry.

We advise thoroughly evaluating different providers using our comparison tool help you make the most informed decision. Feel free to explore our list of the leading auto warranty companies for additional information.

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