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AutoAssure vs Protection Direct

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Pros
  • Lodging and meal payments
  • Unlimited claims
  • Choose any mechanic
Pros
  • Month-to-month payment structure instead of traditional long-term contracts
  • Nationwide access to licensed and ASE-certified repair facilities
  • Roadside assistance, towing, rental car, and trip interruption benefits included with many plans
  • Publicly advertised starting monthly pricing
Cons
  • Lots of customer complaints
  • Do not cover pre-existing conditions
  • All benefits have a limited allowance
  • On alert on Better Business Bureau
  • Unclear if still selling plans
Cons
  • Mixed customer reviews across BBB, Yelp, and other review platforms
  • Coverage details, deductibles, and waiting periods vary by contract
  • Marketing practices generate a significant portion of customer complaints
Summary

There's some ambiguity around AutoAssure's current status in providing car warranties, as various sources offer conflicting information. Presently, attempts to visit AutoAssure's website lead to redirection to Endurance's site. This situation calls for caution among consumers thinking about acquiring car warranties from AutoAssure.

Summary

Protection Direct is a vehicle service contract provider founded in 2006 and headquartered in the Illinois–Missouri region, with operations centered in Sauget and Belleville, Illinois. They offer mechanical breakdown protection for vehicles across a wide range of mileage levels, including options for drivers with vehicles exceeding 150,000 miles. Their coverage lineup is organized by mileage tiers, allowing customers to choose plans that align with their vehicle's age and condition rather than a one-size-fits-all approach.

One of the provider's distinguishing features is their month-to-month payment model, which differs from the traditional long-term contracts commonly found in the vehicle service contract industry. Depending on the plan selected, customers may also receive benefits such as roadside assistance, towing, rental car reimbursement, trip interruption coverage, and access to licensed repair facilities nationwide.

The company maintains an A+ rating with the Better Business Bureau, though they are not BBB-accredited. Customer feedback varies considerably across review platforms, with some reviewers reporting positive repair experiences and others raising concerns about marketing communications and customer service interactions. This combination of flexible coverage options, high-mileage eligibility, and mixed public feedback makes Protection Direct a provider worth examining more closely before making a purchasing decision.

Quick Stats
  • BBB Rating : C+
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : 30-day money-back guarantee
  • Number of Plans Available : 4
  • Waiting Period : Undisclosed
  • Operating Status : Absorbed by Endurance in 2016
Quick Stats
  • BBB Rating : N/R (unaccredited)
  • Maximum Mileage : 150,000+ miles
  • Number of Plans Available : 3
  • Waiting Period : Contract-specific; listed on the declaration page (time and mileage requirements vary)
  • Operating Status : Active
  • Deductible Range : Quote-based (varies by contract)
Selling Points
  • Lodging and meal payments
  • Unlimited claims
  • Choose your preferred repair shop
Selling Points
  • Mileage-based coverage plans designed specifically for low-, mid-, and high-mileage vehicles
  • Protection options for vehicles that exceed 150,000 miles
  • Coverage remains active through a recurring monthly payment model rather than a fixed-term contract
  • Broad repair facility flexibility without reliance on a restricted service network
Coverage & Plan Flexibility
  • High-mileage
  • Undisclosed
    Exclusionary
  • Undisclosed
    Powertrain
  • Undisclosed
    $0 deductible option
  • Undisclosed
    Commercial/rideshare
  • Undisclosed
    EV/hybrid components
  • Undisclosed
    No waiting period
  • Undisclosed
    Option with free maintenance benefits
  • Undisclosed
    Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Undisclosed
    Option with free maintenance benefits
  • Transferable
Claims & Repair Experience
  • Undisclosed
    24/7 roadside assistance
  • Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Undisclosed
    Mobile app for claims
  • Undisclosed
    Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Undisclosed
    Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Undisclosed
    Contract (lump-sum) payments
  • Undisclosed
    Pay-in-full discount
  • Undisclosed
    Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Undisclosed
    Multi-vehicle discount
  • Undisclosed
    Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
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