AutoAssure Review: Is It Worth It?
AutoAssure Review: Is It Worth It?
AutoAssure is a service contract company that works with extended auto warranty providers to help you find the best contract that fits all your needs and budget.
They have polarized their customers, with some swearing by their excellent service and others issuing official complaints that led them to be investigated. Read along to learn more about AutoAssure.
AutoAssure is based in Plano, Texas. They are an independent extended service contract provider that offers coverages administrated by Endurance and United Car Care. They serve all across the United States, but some of their plans might not be available in all states.
The company has an A+ rating on the Better Business Bureau, BBB, but over 412 complaints were made against them. In addition, the media and BBB reported that the Minnesota Attorney General had brought allegations against this auto warranty company because:
- It was falsely warning future clients that their warranty was expiring when it wasn't.
- It falsely associated itself with the manufacturers because they noted the "Vehicle Services Department" as the sender.
The allegations made by the state attorney have not been resolved as of now; a similar case was made against the previous AutoAssure general manager, and he was banned from doing business in Minnesota and was fined $270,000.
They offer their customers four levels of coverage, including everything from basic powertrain to bumper-to-bumper coverage:
- Powertrain Basic
- Powertrain Plus
- Gold Component
- Platinum Exclusionary
|What is included?||Powertrain Basic||Powertrain Plus||Gold Component||Platinum Exclusionary|
|Steering||Not available||Not available||✓||✓|
|Brakes||Not available||Not available||✓||✓|
|Front suspension||Not available||Not available||✓||✓|
|Rear suspension||Not available||Not available||✓||✓|
|Fuel delivery||Not available||✓||✓||✓|
|Air conditioning||Not available||✓||✓||✓|
|Seals & gaskets||Not available||✓||✓||✓|
|Transfer unit||Not available||✓||✓||✓|
|Emissions system||Not available||Not available||✓||✓|
|Non-covered part cause of loss||Not available||Not available||✓||✓|
|Covered part cause of loss||Not available||✓||✓||✓|
|Light business use||Not available||✓||✓||✓|
|Interior||Not available||Not available||✓||✓|
|GPS navigation system||Not available||Not available||✓||✓|
|DVD||Not available||Not available||✓||✓|
|Bluetooth||Not available||Not available||Not available||✓|
|Internet access system||Not available||Not available||Not available||✓|
|Phone system||Not available||Not available||Not available||✓|
The total cost of your extended auto warranty will depend on your vehicle's age, mileage, coverage type, and deductibles. The deductibles range from $0 to $100, depending on your plan. For example:
A 2016 Toyota Camry:
- If you choose the Powertrain Basic plan for six years and 75,000 miles, you'll pay $111 per month for 30 days. You are required to pay $395 upfront, and the deductible offered is $100.
- If you choose the Platinum Exclusionary plan for five years and 100,000 miles, you'll pay $130 for 24 months. You are required to pay $340 upfront, and the deductible offered is $100.
AutoAssure Customer Support
To get a free quote, call +1-800-211-0988 or email [email protected] They are only available during business hours.
Monday to Friday: 8 AM to 8 PM CST
Saturday: 9 AM - 1 PM CST
During business hours, you can call +1-800-600-2097 or email customer [email protected] to learn more about their services:
Monday to Friday: 9 AM to 5 PM CST
They do not operate during the weekend.
AutoAssure is a third-party extended auto warranty provider with mixed reviews; they provide their customers with warranties that are administered and insured by a.m., an A-rated insurance company. At the same time, they have used questionable marketing tactics that have put them under investigation.
They offer four plans; Powertrain Basic, Powertrain Plus, Gold Component, and Platinum Exclusionary.
AutoAssure does not cover pre-existing conditions.
You can take your vehicle to any vehicle dealership or repair facility that has ASE-certified mechanics.
Depending on your plan, you will pay anywhere between $0, $50, or &100 deductible. You will only pay one deductible per visit.
You can cancel your AutoAssure warranty at any time. If you cancel within the first 30 days, you'll get your full downpayment back; if you cancel after the 30 days of coverage, you'll get a prorated refund.
No, unfortunately, they have limited availability, as their plans are not available in every state. Their website does not mention which states they operate in.
Before giving them a call, you need a phone number, email, zip code, and information about your vehicle's make, mileage, age, and model.
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