AutoAssure: Independent Warranty Provider

AutoAssure: Buyer Beware

According to the Endurance website, Endurance acquired AutoAssure Extended Repair Coverage in 2016 as part of its rapid growth. Endurance is a direct extended warranty provider, meaning that it directly handles its service contracts from the initial sale to the claims process without the need for a middleman. Currently, the AutoAssure website redirects users to the Endurance website.

However, in 2018, the Minnesota Attorney General's Office filed a lawsuit against AutoAssure, alleging that the company had violated the state's Consumer Fraud Act. According to the Minnesota Attorney General's Office website, the lawsuit against AutoAssure alleged that the company had engaged in deceptive and misleading sales practices in its marketing and sale of extended warranties to Minnesota consumers. Specifically, the lawsuit alleged that AutoAssure:

• Misrepresented the scope of coverage of its extended warranties
• Failed to disclose important exclusions and limitations in its extended warranties
• Pressured consumers into purchasing extended warranties by falsely claiming that their car warranties were about to expire
• Made false promises about the quality of its extended warranties

The lawsuit also alleged that AutoAssure's deceptive and misleading sales practices had caused Minnesota consumers to suffer financial losses. According to the Minnesota Attorney General's Office website, the lawsuit against AutoAssure was settled in December 2019. As part of the settlement, AutoAssure agreed to pay $400,000 in restitution to Minnesota consumers who had purchased extended warranties from the company, and it was banned from marketing in Minnesota for four years. The settlement also required AutoAssure to overhaul its sales practices if it ever does business in the state again after the ban expires.

It’s unclear whether AutoAssure still continues to offer car warranties to consumers, with some websites claiming that they do; however, currently the AutoAssure website redirects users to the Endurance website. Consumers should be careful before purchasing a car warranty from AutoAssure. It might be worthwhile to check out different extended auto warranty providers or stick with directly getting an auto warranty from Endurance or another well-known provider. AM Best has given Endurance's insurance provider an A rating, which is a high ranking that denotes stability and financial strength. This means that Endurance is highly likely to be able to pay its claims in the event of a breakdown.

Here are some things to keep in mind if you are considering purchasing a car warranty from AutoAssure: Read the fine print, get multiple quotes from different providers, and beware of high-pressure sales tactics. AutoAssure has been accused of using high-pressure sales tactics to pressure consumers into purchasing car warranties. If you feel pressured, walk away. Another good indication is reading previous customer reviews; The Better Business Bureau is a reliable source. Currently, AutoAssure has a C+ rating and is not BBB accredited.

If you’re looking to purchase an extended auto warranty, check out our list for the best and worst auto warranty companies, for a full overview. Our top choices include Endurance, Carshield, and CarChex.

Sources:
“Celebrating 15 Years of Endurance”
State of Minnesota vs. AutoAssure, LLC
Press Release: “Attorney General Ellison bans Texas company over sale of suspect ‘extended warranties’ for vehicles”
BBB: Business Profile for AutoAssure LLC: Auto Service Contract Companies

As we mentioned, it’s unclear whether AutoAssure still continues to offer car warranties to consumers; however, you can read our review of AutoAssure before these issues were raised below. To continue searching for existing auto warranties from other companies, feel free to visit our blog and review page.

AutoAssure Review

AutoAssure is a service contract company that works with extended auto warranty providers to help you find the best contract that fits all your needs and your budget.

They have received polarized reviews from their customers, with some praising their excellent service and others issuing official complaints that led them to be investigated. Read along to learn more about AutoAssure.

About AutoAssure

AutoAssure is based in Plano, Texas. They are an independent extended service contract provider that offers coverage through United Car Care and Endurance. They provide service throughout the United States, but some of their plans may not be available in all states.

The company has an A+ rating on the Better Business Bureau (BBB), but over 412 complaints have been made against them. In addition, the media and BBB reported that the Minnesota Attorney General had brought allegations against this auto warranty company because:

• It was falsely warning future clients that their warranty was expired when it wasn't
• It falsely associated itself with the manufacturers because they noted "Vehicle Services Department" as the sender

The state attorney's accusations are still pending, but a similar case against the previous AutoAssure general manager resulted in a $270,000 fine and a ban from conducting business in Minnesota.

AutoAssure Coverage

They offer their customers four levels of coverage, including everything from basic powertrain to bumper-to-bumper coverage:

• Powertrain Basic
• Powertrain Plus
• Gold Component
• Platinum Exclusionary

AutoAssure Cost

The total cost of your extended auto warranty will depend on your vehicle's age, mileage, coverage type, and deductibles. The deductibles range from $0 to $100, depending on your plan. For example:

A 2016 Toyota Camry:

• If you choose the Powertrain Basic plan for six years and 75,000 miles, you'll pay $111 per month for 30 days. You are required to pay $395 upfront, and the deductible offered is $100
• If you choose the Platinum Exclusionary plan for five years and 100,000 miles, you'll pay $130 for 24 months. You are required to pay $340 upfront, and the deductible offered is $100

AutoAssure Customer Support

To get a free quote, call 1-800-211-0988 or email sales@autoassure.com. They are only available during business hours.

Monday to Friday: 8 a.m. to 8 p.m. CST
Saturday: 9 a.m.–1 p.m. CST

During business hours, you can call 1-800-600-2097 or email customerservice@autoassure.com to learn more about their services:

Monday to Friday: 9 a.m. to 5 p.m. CST
They do not operate on the weekend.

Conclusion

AutoAssure is a third-party extended auto warranty provider with mixed reviews. They provide their customers with warranties that are administered and insured by Endurance, an A-rated insurance company. At the same time, they have used questionable marketing tactics that have put them under investigation. It is important to note that it is not known whether this company still provides its services to potential consumers. However, you can learn more about companies that offer auto warranties to meet your needs by visiting our review page and blog.

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