American Auto Shield vs Complete Car Warranty

Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield is a vehicle service contract administrator that works with dealerships, lenders, marketers, and other partners. They currently present eight coverage options, ranging from focused Powertrain protection to broad Diamond exclusionary coverage, along with two dedicated options for electric vehicles. Their Powertrain coverage is advertised for eligible vehicles with up to 250,000 miles, while the broader Electric Vehicle contract can include optional high-voltage battery coverage. Depending on the contract, additional benefits and options may include roadside assistance, rental car reimbursement, trip interruption coverage, rideshare protection, and coverage for certain luxury electronics. Contract holders can also use eligible licensed repair facilities, and sample contracts are available online for greater visibility into coverage terms and exclusions. Customer feedback remains mixed, with positive reviews mentioning successful claims and helpful representatives, while critical feedback frequently focuses on claim denials, authorization delays, and coverage disputes. American Auto Shield also has more than two decades of experience in vehicle service contract administration, alongside a regulatory history that includes their 2024 FTC settlement.

Complete Car Warranty is an extended auto warranty marketplace associated with Complete Car LLC that connects drivers with third-party vehicle service contract providers. Public records indicate that the Complete Car Warranty name was in commercial use by 2017, although current company materials do not clearly state a founding year or headquarters. Third-party business listings associate the company with McKinney, Texas.

Rather than offering one standardized set of plans directly, the company helps customers seek vehicle protection from outside providers, with available coverage and contract terms depending on the offer received. Their website highlights unlimited repair claims and the ability to use coverage at dealers and mechanics. Pricing, deductibles, mileage limits, and detailed current plan information are not publicly listed.

Complete Car Warranty is not accredited by the BBB, and recent customer feedback on major review platforms is limited. Older feedback found elsewhere online is mixed, with some customers reporting successful claims and helpful representatives, while others raise concerns about sales practices, coverage expectations, cancellations, and refunds. This review examines these areas in greater detail, including coverage, costs, benefits, drawbacks, and support.