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American Auto Shield vs CNA National Warranty

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Pros
  • Broad range of coverage options
  • Flexible repair facility choice
  • Roadside, rental, and trip interruption benefits
  • Online claims and self-service support
Pros
  • Multiple deductible options
  • Tire and wheel coverage
  • Affordable payment plans
  • Wide range of coverage options
  • Nationwide coverage
  • Travel and lodging reimbursement
  • Transferable contracts
Cons
  • No standard pricing published online
  • Coverage and terms vary by contract
  • Mixed customer feedback on claims
  • FTC settlement and regulatory history
Cons
  • No quote engine
  • No sample contract
  • Some contracts might not be renewable
  • Out-of-pocket expenses
  • Not an administrator for all of its products
  • Limitations to extra benefits
  • Not all contracts qualify for transfer or cancelation
Summary

Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield is a vehicle service contract administrator that works with dealerships, lenders, marketers, and other partners. They currently present eight coverage options, ranging from focused Powertrain protection to broad Diamond exclusionary coverage, along with two dedicated options for electric vehicles. Their Powertrain coverage is advertised for eligible vehicles with up to 250,000 miles, while the broader Electric Vehicle contract can include optional high-voltage battery coverage. Depending on the contract, additional benefits and options may include roadside assistance, rental car reimbursement, trip interruption coverage, rideshare protection, and coverage for certain luxury electronics. Contract holders can also use eligible licensed repair facilities, and sample contracts are available online for greater visibility into coverage terms and exclusions. Customer feedback remains mixed, with positive reviews mentioning successful claims and helpful representatives, while critical feedback frequently focuses on claim denials, authorization delays, and coverage disputes. American Auto Shield also has more than two decades of experience in vehicle service contract administration, alongside a regulatory history that includes their 2024 FTC settlement.

Summary

CNA National is a provider of extended auto warranties with over 30 years of experience in the industry. They offer a wide range of coverage options to fit your needs, including bumper-to-bumper coverage, powertrain coverage, and roadside assistance. You can purchase their extended auto warranty from your local dealership. CNA National is also a 26-time Dealers' Choice Award winner, which is a testament to their high level of customer service. Numerous levels of coverage are available for CNA National Warranty Services to meet individual needs. Roadside assistance, rental car reimbursement, travel and hotel reimbursement, Limp-along support, and wheel protection are all included in certain plans of their policies. Furthermore, they offer coverage for several types of automobiles, ensuring that their services are accessible to various clients.

Quick Stats
  • BBB Rating : (Unaccredited)
  • Maximum Mileage : 250,000 Miles
  • Money-Back Guarantee : Undisclosed
  • Number of Plans Available : 8
  • Waiting Period : Varies by contract
  • Operating Status : Active
  • Deductible Range : Quote-based
Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : No
  • Number of Plans Available : 4 with 2 upgrade options
  • Waiting Period : Undisclosed
  • Operating Status : Active
Selling Points
  • Two dedicated electric vehicle coverage options
  • Powertrain coverage for eligible vehicles up to 250K miles
  • Optional high-voltage EV battery coverage
  • Sample vehicle service contracts available online
Selling Points
  • Electric vehicle coverage
  • Limp-along assistance
  • Less exclusions than other warranties (like wear and tear and pre-existing conditions)
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • —
    Undisclosed
    $0 deductible option
  • —
    Undisclosed
    Commercial/rideshare
  • —
    Undisclosed
    EV/hybrid components
  • —
    Undisclosed
    No waiting period
  • —
    Undisclosed
    Option with free maintenance benefits
  • —
    Undisclosed
    Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • —
    Undisclosed
    24/7 roadside assistance
  • —
    Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • —
    Undisclosed
    Mobile app for claims
  • —
    Undisclosed
    Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • —
    Undisclosed
    24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • —
    Undisclosed
    Mobile Application
  • —
    Undisclosed
    Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • —
    Undisclosed
    Pay-in-full discount
  • Month-to-month payments
  • —
    Undisclosed
    Cancellation fee
  • Multi-vehicle discount
  • —
    Undisclosed
    Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • —
    Undisclosed
    Month-to-month payments
  • —
    Undisclosed
    Cancellation fee
  • —
    Undisclosed
    Multi-vehicle discount
  • —
    Undisclosed
    Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees

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