Vend POS: Review, Features, Hardware, and Prices
Vend by Lightspeed is a world-leading point-of-sale system for retails. It provides top-notch features and services that will make you run the world’s best retail. Vend POS gives you the opportunity to try its services for 14-days for free before purchasing a subscription. Continue reading our full review to know everything Vend POS has to offer.
Vend POS is trusted by a number of world-leading retailers like Disney, Sennheiser, Jurlique, and more. Vend by Lightspeed has earned an A+ rating from the Better Business Bureau and several five-star ratings from countless customers.
Vend POS is an intuitive point-of-sale software designed for anyone; it has a friendly user interface, and anyone can be trained to use it in minutes. Vend POS streamlines your retail operations to boost your efficiency and increase your overall revenue in several ways.
Vend POS seamlessly works with existing or new hardware and syncs all your data to the cloud so it can be accessed from anywhere. It is also a hybrid point-of-sale system which means it can process transactions offline when the internet connection is not available and automatically updates your database once the connection returns.
Vend POS is packed with features that will skyrocket your retail store’s revenue and make customers spread the word and come back for more. One of Vend’s best features is its multi-store management, which allows you to manage and oversee your different retail store locations from one place.
More features include:
Inventory management is more than just adding your stock items to a list; it also includes setting reorder points for low stock levels and categorizing your products for easier access. In addition, end POS automatically
In addition, Vend integrates with the best ecommerce platforms for retails such as BigCommerce, Shopify, and WooCommerce, which enables you to place orders, sell, and ship merchandise on multiple channels.
As we mentioned above, Vend integrates with many ecommerce applications to help your retail store sell across multiple channels and platforms. One excellent app integration is Ecwid, which easily connects with your website and social media platforms, in addition to online marketplaces such as eBay and Amazon.
With a drag-and-drop editor, Ecwid allows you to create beautiful online stores without the need for design or coding. Moreover, ecommerce solutions will enable you to fulfill online orders, check their status at all times, and ship your orders faster.
Scanner by Vend
With its dedicated barcode scanner application, a vendor can turn your smartphone into a barcode scanner for your inventory. It is compatible with both Android and Apple devices at no cost.
Reporting and Insights
Valuable and in-depth insights can help you understand your customers better, and Vend POS provides you just that. You can customize your sales reports and monitor what products are driving your sales and who are your top salespeople.
All of your reports are available at your fingertips wherever you are, as all your data is always synced with the cloud. You can also dive deeper into reports and overview store metrics down to the register level or sales channel. Sold gift cards can also be tracked to see their redemptions and remaining balances.
Moreover, you can help your staff upsell by setting individual sales targets for them and identifying top performers daily, weekly, or monthly.
Vend POS’s customer management tool allows you to build your customer database with ease. You can easily create customer profiles and add an existing customer list with a simple CSV upload.
Gift cards and loyalty programs help you build great customer relationships. Besides using gift cards, you can earn your customers store credit instead of a refund or as a goodwill gesture with every purchase, so they come back for more. Customer groups also offer targeted discounts or promotions, where you can set targeted discounts and promotions for them.
Tight Security Measures
Vend ensures all data transmitted through its point-of-sale system is encrypted using the latest secure cipher suites. In addition, it complies with all security standards and regulations, such as Payment Card Industry Data Security Standard (PCI DSS) and the EU’s General Data Protection Regulation (GDPR).
Lastly, Vend also trains its employees with security awareness; the program covers data classification, handling, password hygiene, physical security, and more.
As we previously mentioned, Vend POS integrates with a number of business applications that provide extra features, services, and flexibility. Third-party applications are sorted into several categories such as Accounting, Multi-Channel, ERP, Customer Engagement, Inventory, Scheduling, Bookings, Analytics, Open API, and Employee Management.
Vend POS offers three plans for its point-of-sale software:
Lite - $99 per month billed annually or $199 billed monthly.
The Lite plans include the core features such as:
- Unlimited products and users
- Integrated payments
- Secure cloud backup
- Reporting and analytics
- Award-winning support
- Inventory management
Pro- $129 per month billed annually or $159 billed monthly.
The pro pan is more suitable for stores with multiple locations, who need integrations or just want to grow faster. It includes the Lite plan features, in addition to:
- Promotions and gift cards
- Apps & ecommerce channels
- Multi-outlets retail management
- API access
- Unlimited turnover
- Advanced reporting
The Enterprise plan offers advanced features for large companies and organizations that need more customizations. It includes all features mentioned above, in addition to a dedicated account manager, premium API access, and customized onboarding.
Vend POS is compatible with any existing or new hardware. You can use Vend POS with Windows, Mac, iPads, and any tablets or smartphones. Vend has a compatible hardware page on their website to ensure your existing hardware works well with Vend POS or not.
Vend does not advertise hardware prices on their website, so you will have to contact their team to get your quote.
Vend offers a help center and knowledge base that provide you with detailed articles on many areas of its POS system. In addition, you can reach customer support by live chat or phone at +1 844-942-2559.
Vend offers onboarding and training services in three plans:
Standard: For single-store retailers. Training includes:
- Guided tour of Vend
- 1,000 SKUs upload
- Quick data integrity check
- Tips and Advice
- Wrap-up call to answer remaining questions
Enhanced: For single-store retailers and a small team to train. You get all the Standard training, plus:
- Settings, taxes, and payment types configuration
- Tips and Advice to complete setup
- Training on how to best use Vend POS
- Customer Migration
- Full data integrity check
- Follow-up session 1 month after launch.
Customized: For multi-store and single-store retailers with more complex operations. You get all the training mentioned above, including:
- Custom services tailored to your business
- User setup and user account creation
- Gift card balances migration
- Training on how to use CSVs
- App integration help
- In-depth training on how to use Vend POS
Vend POS is a comprehensive and feature-rich point-of-sale system for retails. Customer reviews praised its ease of use and multi-outlet functionality that scales with your business. You can try its services free of charge for 14-days before making a subscription, but rest assured your business will be in safe hands with Vend.