Tasting POS Success: A PAR PixelPoint Review

Overview

Headquartered in Las Vegas, Nevada, PixelPoint has been a leading provider of comprehensive restaurant payment solutions to SMBs worldwide since their acquisition by PAR Technology Corp in 2005. With a robust network of over 200 tech partners, PixelPoint caters to various sectors, including hospitality, entertainment, retail, and more. Their clientele spans across 40 markets, serving over 9000 locations. PixelPoint offers flexible licensing options, including perpetual licenses and subscriptions, making it an ideal choice for small to medium-sized businesses and global franchises.

Pricing & Plans

Pixel's pricing structure is quote-based, with costs varying based on factors such as the size of the restaurant and the specific services required. You can contact a PAR representative directly to obtain detailed pricing information and explore the available plans. Businesses can also request personalized quotes and demos by completing a form on the official PAR tech website. It's important to note that while PixelPoint doesn’t provide hardware POS, PAR offers various separate hardware product lines.

PAR PixelPoint Features

Front-of-house operations: This aspect of the system oversees tasks related to managing employee schedules and house accounts, ensuring smooth operation. Additionally, it deals with device status alerts, managing native gift cards, and implementing loyalty programs to enhance customer engagement.

Back-of-house operations: This operation module handles crucial tasks such as inventory usage and management, custom kitchen routing, and tax inclusion. It effectively tracks available ingredients, manages their counts, and automatically deducts them upon orders. Moreover, custom routing optimizes efficiency by directing order items to the kitchen staff at different stations as needed.

Labor management: Labor management not only tracks time and attendance information efficiently but also allows for adjustments in system access based on roles and the creation of various job positions. Additionally, it aids in forecasting staffing levels to ensure optimal coverage during peak hours, thus enhancing operational efficiency and reducing labor costs.

Extensive ordering options: This module ensures accuracy and efficiency in order entry and transmission to the kitchen. It supports suggestive selling prompts, multiple price levels, online ordering capabilities, and more, providing customers with diverse ordering options and enhancing their overall experience.

Advanced manager functionality: Equipped with tools for maximizing employee performance and boosting sales, this feature includes functions such as auto end-of-day operations, employee announcements, and customizable cashout reports. It empowers managers with actionable information to drive business growth.

3rd party integration: PixelPoint seamlessly integrates with various hospitality products and services, facilitating a streamlined operational ecosystem. They support integration with liquor pouring systems, kitchen display systems, credit card processors, and other essential third-party tools, enhancing overall functionality and flexibility.

Table management features: This feature optimizes table turnover and customer flow through various functionalities, including customer paging, table layout management, seat warnings, and table status indicators. PixelPoint POS excels in both quick service on the go and table service scenarios, offering robust menu management features. Users can create timed menus and implement changes based on specific days and times, seamlessly meeting dynamic customer needs and preferences. Moreover, Pixel's table management integrates waiting list and reservation interaction features, enhancing overall operational efficiency and customer satisfaction.

Gift cards & loyalty programs: PixelPoint's POS system offers a comprehensive solution for gift cards, coupons, and robust customer loyalty tools. It seamlessly integrates custom cards with different POS systems to attract and reward customers. The system shares customer data across stores, improving engagement and boosting sales. PixelPoint's open-source nature allows for flexible extensions and offers features like personalized offer management and real-time segmentation to manage promotional programs effectively.

Pros & Advantages

Robust integrations

PixelPoint POS software's robust integrations extend beyond basic functionalities, encompassing a wide range of third-party applications and services. These integrations cover areas such as online ordering, easy schedule access, loyalty programs, inventory management, and more. By leveraging these integrations, businesses can enhance customer experience, streamline operations, and stay competitive in a rapidly evolving market.

Supports global features

The global features PixelPoint supports go beyond multi-language support and currency handling. This system is designed to comply with international regulations and standards, making it suitable for businesses operating in diverse regions. It also offers centralized management capabilities for multi-location setups, ensuring consistency and efficiency across different branches or franchises.

Detailed reporting & analytics

In addition to standard sales and inventory reports, PAR PixelPoint POS provides advanced analytics and forecasting tools. These detailed reports offer insights into customer behavior, product usage, and operational efficiency. By analyzing this data, businesses can make data-driven decisions, identify trends, and optimize their strategies for improved profitability and customer satisfaction. All the reports generated from various branches can be seamlessly sent back to the headquarters. This feature ensures centralized data management and decision-making, allowing businesses to consolidate and analyze information from multiple locations.

Highly customizable interface

PixelPoint POS provides businesses with extensive customization options, empowering them to seamlessly adapt the software to their unique requirements. This robust customization capability allows for the creation of unlimited menu designs and categories, along with modifiers for purchase orders, ensuring tailored solutions for various needs. Additionally, the software effortlessly accommodates demanding menu layouts, fully customizable menu screens, complex screen flows, and concise screen layouts, enabling businesses to showcase different designs without limitations.

Cons & Drawbacks

Lack of transparency

The company doesn't share their pricing on the website, necessitating interested parties to contact the vendor directly to gain a complete picture. The lack of transparent pricing complicates the decision-making process for businesses trying to determine if PixelPoint is the right choice for their POS software needs. Furthermore, although PixelPoint POS boasts extensive features and functionalities, specific details regarding the software's proprietary technology and development processes are not consistently communicated to the public, including system compatibility, which is crucial for businesses to assess before making a decision.

Limited to the restaurant industry

One drawback of the PixelPoint POS system is that it is primarily designed for use within the restaurant industry. This specialization may limit its applicability to businesses outside the food and beverage sector. The system's features and functionalities are tailored to meet the specific needs of a restaurant environment, which might not fully address the requirements of businesses in other industries.

High costs

Numerous customer reviews have pointed out the high cost of the PixelPoint software compared to competitors, especially given their target audience of small and medium-sized businesses. Despite the company's impressive features, this hefty price tag often dissuades potential customers from considering the solution.

PAR PixelPoint Reviews

Despite limited reviews, PixelPoint has received feedback across various platforms. With only two reviews, it achieved a score of 9 out of 10 on TrustRadius, while Capterra maintains a solid rating of 4 out of 5 based on six reviews. Moreover, based on a sizable amount of reviews, they earned a respectable rating of 7.6 out of 10 on SoftwareReviews.

Positive feedback

Users appreciate the PixelPoint POS software's simplicity and ease of use, making it accessible even for those with limited technical expertise. Many users cite that the system's customizable features stand out, allowing businesses to tailor it to their needs and preferences. Additionally, the advanced encryption and tokenization technologies employed by PixelPoint POS provide users with confidence in the security of their data. The regular updates to the system are also well-received, ensuring that users always have access to the latest features and improvements, further enhancing their experience with PixelPoint POS.

Negative feedback

While PixelPoint POS offers overall functionality, they receive criticism from users on various fronts. Some users encounter challenges generating customer reports and struggle with the system's reporting features. The server interface is also criticized for being difficult to use and not very user-friendly. A major concern raised by users is the high cost associated with PixelPoint POS, which is described as excessively expensive. Moreover, users express frustration with the extensive setup process required to configure the system, which demands significant time and resources.

How Do I Contact Par PixelPoint POS?

To get in touch with PixelPoint, you have a few options available. You can email their support team directly at [email protected] or [email protected]. You can also call PAR directly on their phone number 800 403-9027. Moreover, you can request a demo by filling out their form. Lastly, you can reach out through various social media platforms such as X (Twitter), LinkedIn, Instagram, and Facebook.

In Summary

In conclusion, PAR PixelPointPOS emerges as a powerful solution for restaurant Point of Sale (POS) needs. With a global presence across 40 markets, they serve over 9000 locations, proving reliability and scalability. PixelPoint offers flexible licensing options, comprehensive features, and seamless integrations, making them an ideal choice for small to medium-sized businesses and global franchises alike. Their tailored features span front and back-of-house management, labor, and ordering, and they address critical needs in the restaurant industry. Despite strengths, such as robust integrations and global support, the software has drawbacks like limited transparency in pricing and high costs. Ultimately, restaurants seeking a versatile POS solution may find the perfect fit for their needs with PAR PixelPointPOS.

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