NetSuite POS: Revolutionizing Retail Operations & Customer Management

NetSuite POS Overview

Established in 1998, NetSuite is an all-around POS solution for midsize retailers and a leader in cloud-based ERP software. The company was acquired by Oracle in 2016, resulting in the emergence of NetSuite POS, which combines NetSuite’s cloud solutions with Oracle’s industry-leading resources. Their system is customizable, built for robust user applications, and made available in several countries, allowing you to manage your sales needs across international locations. 

NetSuite’s POS is more than just a point-of-sale system; it’s a secure platform for your business, with robust encryption, granular user permissions, and regular security audits. With these measures in mind, they are committed to protecting sensitive customer data and financial transactions. Their POS system presents real-time inventory visibility across all locations and integrated customer profiles for personalized interactions, differentiating it as a solution that enhances your in-store operations and customer experiences. 

This POS product has not been the specific recipient of any accolades. However, the parent company has received awards and certifications over the years including an A+ rating from the Better Business Bureau (BBB), although they are not currently accredited.

The Features of Netsuite POS

• User-friendly interface: Their POS is an easy-to-use solution optimized for tablets with a customizable interface and features like dynamic item look-up, virtual keyboard, and touch-screen capabilities. This system offers a streamlined experience for midsize retailers to manage sales transactions, customer data, and item management in one platform. Their solution provides personalized customer experiences by offering customized product suggestions and access to your customer information and purchase history across all channels
• Enhanced customer profiles: This feature allows your business to collect and access detailed customer information, including lifetime spend, preferences, and purchase history, to identify upselling opportunities, enhance customer engagement and satisfaction, and create comprehensive customer profiles
• Mobile POS: A full-featured mobile app that enables sales associates to conduct transactions and provide exceptional customer service anywhere on the sales floor. With real-time inventory access and mobile payment processing, this feature enhances flexibility and mobility, enabling sales associates to process orders from different areas and improving your restaurants’ customer service and operational efficiency
• Order and inventory management: NSPOS streamlines your order processing and provides real-time visibility into order status and shipment tracking; this optimizes inventory levels, reduces costs, and prevents waste or unsold stock. The system includes demand planning and forecasting tools, automated reorder points, and cost-tracking capabilities. This POS helps you improve inventory visibility and control, streamline operations, and make informed business decisions
• Dynamic merchandising: This feature displays related product recommendations based on merchant-driven rules. The system has granular access controls to ensure data security, prevent unauthorized access, and meet the specific user roles for high security and compliance. The system also provides real-time sales reporting to aid in making informed business decisions
• Access and Permissions: This feature enables your administrators to assign custom access controls to users, where authorized personnel can view sensitive data like sales figures and customer financial data. This role-based permission system provides high security and compliance, preventing unauthorized access to sensitive data and functionalities
• Reporting and analytics: The system delivers real-time sales reporting to help you make knowledgeable decisions and optimize your plans. The reporting dashboard presents various sales metrics to assess the effectiveness of your sales strategies, marketing campaigns, and individual sales associates, which will help you meet market demands and improve customer experiences by leveraging detailed sales data
• Integration capabilities: The system integrates with various providers to improve functionality and offer advanced integrations for a seamless retail experience. These integrations allow you to create loyalty programs, synchronize data, generate analytics and reports, monitor inventory, and provide personalized shopping interactions
• Customer Relationship Management (CRM): This POS incorporates CRM tools, creating precise customer profiles that allow personalized interactions, promotions, and loyalty programs 
• Sales and transaction processing: This feature will allow you to handle different sales transactions, including credit cards, cash, and contactless payments, and efficiently process sales orders, returns, and exchanges.
• Omnichannel support: This system unifies online and in-store experiences. Features like “buy online, pick up in store” (BOPIS) and “ship from store” functionalities create a seamless shopping journey for your customers
• Hardware compatibility: NSPOS works with various POS hardware, including barcode scanners, receipt printers, and cash drawers

Netsuite POS Pricing & Plans

NetSuite POS uses a customized quote-based pricing approach. The cost depends on factors like the number of users, transaction volume, desired features, and the length of your contract. While there's no official range, some sources suggest NetSuite POS can cost from several thousand dollars annually to tens of thousands annually, depending on your specific needs.

In addition to the licensing fee, you'll have to pay for implementation services, data migration, and customization. Ask about ongoing expenses, such as per-transaction charges or data storage costs. Contact their team to explore options that fit your needs and get a quote. 

This system may be your choice if your business needs advanced features, robust security, and enterprise-level scalability. Consider these points and explore alternatives to decide if NetSuite POS pricing aligns with your business needs and budget.

NetSuite POS Advantages 

NetSuite POS has several advantages that can benefit your business:

• Seamless omnichannel integration: This solution incorporates online and offline shopping experiences, providing a uniform customer journey. Your business can benefit from a consistent product, order, and customer information data source
• Real-time inventory visibility and management: This system provides real-time inventory visibility, automated reordering, and accurate stock tracking. These features improve inventory management efficiency, reduce shrinkage, and increase sales opportunities
• Integrated CRM with enhanced customer profiles: This integrates with CRM tools to create detailed customer profiles, allowing your sales associates to personalize interactions and increase sales and loyalty
• Real-time sales reporting: The system provides real-time sales reporting, enabling you to access essential metrics such as store statistics, sales associate performance, and cash management, which helps you make data-driven decisions to improve operations and enhance customer experiences
• Customizable and user-friendly interface: This solution helps your sales associates handle transactions quickly and access customer information efficiently while enhancing the customer experience through personalized interactions and streamlined checkout
• Security features: This company prioritizes security with data encryption, access controls, and regular security audits to safeguard sensitive customer information and financial transactions
• Scalability: The cloud-based platform scales to meet the needs of your growing business with multiple locations

​​NetSuite POS Disadvantages

While NetSuite POS offers a robust feature set, there are also some limitations to consider:

• Lack of fixed pricing structure: The solution can have unpredictable costs due to additional charges for modules and users, making it less feasible for small businesses with restricted budgets to opt for this POS
• Limited support hours: The 24/7 support is available only through Premium and Advanced packages at an extra cost, which can be challenging for businesses needing immediate assistance outside standard support hours and potentially impact efficiency
• Complex setup and steep learning curve: Difficulties during the initial setup phase and the need for extra employee training to use the system efficiently can cause interruptions, slow business operations, and affect customer service during the adjustment period

NetSuite User Reviews

Due to NetSuite POS’s potential obscurity as a specific product within the NetSuite, user reviews are challenging to locate on common platforms like BBB, Trustpilot, and G2. However, NetSuite, the parent company, has an A+ rating with the Better Business Bureau and 4 out of 5 on G2, indicating a positive customer experience overall. To better understand the NSPOS user sentiment, we recommended contacting current or past users or consulting with sales representatives for testimonials and case studies. 

Positive feedback:

We have come across many positive reviews about the parent company, including ones about Netsuite POS specifically. Customers like their customization features, user-friendly interface, scalability, and expert team. Reviewers state that the team provides professional guidance and support during the implementation process. They also report that their solution offers personalized care, flexible options, and specialist guidance, resulting in high customer satisfaction and trust.

Critical feedback:

Some of the online parent company reviews involved particular concerns about their pricing structure, which can lead to unexpected fees and costs. Some customers also highlighted the implementation process and overall outcomes as needing improvement, because of challenges with the system’s functionality and overall business operations. Additionally, there have been complaints about the quality and availability of customer support, both during the implementation and ongoing use of the system.

NetSuite POS: Customer Support & Services

While specific information regarding NSPOS support options is limited, we can look towards NetSuite, the parent company, for general contact methods:

NetSuite provides phone support at +1-877-638-7848, as well as live chat through their website. They also offer a knowledge base with searchable articles, FAQs, and troubleshooting guides, and a Learning Center with video tutorials, user guides, and certification programs for NetSuite POS. 

They also offer implementation services and can be contacted by phone or SuiteAnswers. Check the NetSuite customer portal for additional resources, and for more information, visit their Support Services page.

Conclusion 

NetSuite POS is a feature-rich solution designed for midsize retailers with multi-location operations, offering seamless integration with NetSuite online stores and real-time inventory visibility across all locations. The system eliminates data silos, ensuring consistent product availability and customer information, fostering a unified brand experience that boosts customer satisfaction and loyalty. 

NetSuite POS leverages detailed customer profiles to personalize interactions, recommend relevant products, and offer targeted promotions, significantly increasing sales and cultivating long-term customer loyalty. The cloud-based system scales effortlessly and provides customization options to match unique workflows. However, this system may be best suited for companies with complex needs, as NSPOS is a powerful contender for sprawling retail operations prioritizing a unified omnichannel strategy. At the same time, smaller businesses with limited budgets and straightforward needs might find more user-friendly and affordable POS options elsewhere. 

Before making a choice, we recommend conducting thorough research to explore alternative POS solutions and their pricing structures. While user reviews for this system might be limited, you can gain valuable insights into NetSuite’s customer service and overall reputation through platforms like the BBB. You can also leverage our comprehensive review pages for more in-depth information about all your options, then use our comparison tool to compare your top choices. We also have many helpful blog articles that can clarify some key ideas, and provide useful insights. Our resources offer a broader perspective on POS systems and the main features to consider when making the best choice for your specific business goals.

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