NetSuite POS: Review, Prices, Features and Modules
NetSuite POS is developed by Oracle NETSUITE for retail stores. NetSuite's point-of-sale solution, SuiteCommerce InStore, offers merchants a wide range of traditional point-of-sale transaction services that enable merchants to engage with customers effectively, drive more sales, and provide a pleasant shopping experience. Continue reading our full review to know everything NetSuite POS has to offer.
NetSuite SuiteCommerce InStore point-of-sale system is designed for mobility, as it runs on mobile devices. Using it, you can unchain your salespeople from the checkout counter and give them the ability to engage with customers anywhere in the store. Your staff can view a customer's order history with your brand to help recommend complementary products and sell more.
NetSuite POS provides a unified commerce experience, where it brings in-store and online together. It can seamlessly connect the physical and digital shopping experience to provide a single source for inventory, customer, and order insights.
NetSuite POS seamlessly integrates with a variety of other Oracle enterprise systems, such as their Enterprise Resource Planning System (ERP), Customer Relationship Management System (CRM), Human Capital Management Systems, and more!
Ease of Use
NetSuite POS system is an easy-to-use software that is highly customizable, and its touch-based design fits mobile use perfectly. Initial setup, however, may be a little overwhelming, but integrators or product specialists will help you through setup, and once you get the hang of it, you will find it easy to use and customize.
Enhanced Customer Profiles
NetSuite POS provides you with an enhanced customer profile dashboard, where you can access customer information such as their lifetime spend at your store, their preferences, in addition to a timeline display of their purchases, returns and support, regardless of channel.
The dashboard also presents this information in graphical charts and graphs to present your customer's data in a more comprehensible way.
Order and Inventory Management
With NetSuite's POS, you can add and oversee all your store's inventory from one place. You get real-time visibility over your inventory where customers can purchase products regardless of location in a single transaction, including cash and carry, ship to home, or pick up in another store. Customers can also leave reviews and ratings on each product, so you get insight over which items your customers like best and which they do not.
NetSuite's POS also allows you to create variants for your product depending on size, color while showing you how many of those items are in stock.
Dynamic merchandising presents you with upsells, cross-sells, and related product recommendations based on merchant-driven rules such as location and "bought also bought" patterns.
Access and Permissions
You can create subaccounts for your staff and assign them specific access roles and permissions; such roles include administrators, managers, bookkeepers, merchandising managers, and clerks. These roles prevent unauthorized access or data manipulation, so all your data stays safe and accounted for.
Real-Time Sales Reporting
Real-time sales reporting presents you with store statistics, sales associate performances, and cash management. Several sales metrics are presented in the report's dashboard, all of which will help you make better business decisions.
Multiple Language and Currency Options
This feature is great for worldwide stores or stores aiming to become worldwide. You get a number of languages and currency options built-in in your NetSuite point-of-sale system.
NetSuite POS Extra Modules
As your business grows, your point-of-sale capabilities should as well. This is why NetSuite offers a number of extra modules that provide your POS with extra features. Such modules include Financial Management Modules, Customer Relationship Management Module, Inventory and Order Management Modules, Commerce Modules, Human Resources Modules, Service Automation Modules, and finally Supply Chain Modules.
Each module's pricing is different, and you will need to contact Oracle's team to get your quote. NetSuite's modules are pre-integrated with its point-of-sale and need no extra setup, only licensing for their functionality to be enabled.
NetSuite's point-of-sale system is browser-based and can be accessed from anywhere. However, it is intended for mobile use via an application. It is compatible with both Apple's iOS and Windows, but for Windows, Oracle explicitly recommends the Microsoft Surface Pro devices.
No hardware requirements or markets are advertised by Oracle except for barcode scanners by Socket Mobile, but most hardware brands should be compatible with NetSuite's POS system. Such brands include Epson, Star, and APG.
Oracle does not advertise any plans or prices on its website for its NetSuite point-of-sale system; its pricing is all quote-based, so you will need to contact their sales team to get your custom quote.
Oracle explains its pricing consists of three parts: the core platform, optional modules, and the number of users. There is also a one-time implementation fee for the initial setup.
NetSuite POS integrates with several payment processors that you can choose from, and they include Windcave, Shift4, Versapay, Tyro, USA e PAY, Zip, Mx51, and Givex.
You can reach Oracle's customer support through live chat, email, and phone. The company has several office numbers for each of its office locations. In addition, a resource center is available with tons of articles and guides to help you with any issues you may face.
- Corporate Headquarters Phone: +1-877-638-7848
- Email: [email protected]
NetSuite POS provides a variety of retail business solutions with tons of extra purchasable modules that enhance their POS software. NetSuite POS is mobile-based and runs on iOS and Windows devices. NetSuite POS will help you save your sale and empower your sales associates while reducing the total cost of ownership.
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