Questco PEO Review: Is It Worth the Hype?

Understanding Questco: An Overview

Questco is a nationally recognized Certified Professional Employer Organization (CPEO) founded in 1989 in Houston, TX. They specialize in providing comprehensive HR and payroll solutions to businesses. As a PEO, Questco offers a unique approach to human resources management by becoming a co-employer with their client businesses.

This partnership model allows small and medium-sized businesses (SMBs) to outsource critical HR functions, enabling them to focus on their core operations while benefiting from a dedicated team of highly qualified HR professionals with expertise in HR and payroll management.

Previously, this service provider predominantly catered to blue-collar businesses primarily located in Texas. Now, they have service offices in six states, people working for the company in 26 states, and worksite employees (WSEs) across the United States. The company's clientele has also grown. Questco now has clients in a wide range of industries, focusing on high-tech, quickly-growing companies.

They are National Association of Professional Employer Organizations (NAPEO) members and have Internal Revenue Service (IRS) accreditation. They have a B- rating on their Better Business Bureau (BBB) profile but are not accredited by BBB. They’re also not accredited by the Employer Services Assurance Corporation (ESAC).

What Industries Do They Serve?

They don’t disclose specific information about the businesses and industries they specialize in or collaborate with. However, they do mention their partnership with small and medium-sized enterprises (SMBs) across a diverse range of industries, spanning all 50 states. If you’re interested in this company, we recommend contacting them to know if they work with your business type and size. 

Features & Services

Questco offers a comprehensive suite of HR solutions and payroll services designed to streamline operations for their clients and help them achieve their business goals. Some of their unique features and services include:

• Payroll management: This company handles everything from processing payroll to tax compliance and direct deposit, relieving businesses of the burden of calculating and distributing paychecks
• HR services: With a team of human resources experts, you gain access to a wide range of exceptional services offered by larger companies. These include onboarding, training and development, background checks, compliance advice, job postings, recruiting, and job description development
• Employee benefits: This provider is a benefits specialist who will assist you in designing and managing employee benefit programs, including health insurance, retirement, medical plans, and more
• Risk and compliance: Staying up-to-date with labor laws and regulations can be daunting; they ensure your business remains compliant by handling all HR-related compliance matters
• Safety and workers' compensation: They help their clients navigate the complexities of workers' compensation insurance, ensuring employees are covered in the event of workplace injuries. They also offer many tools for risk management, such as a written safety program and audit
• HR technology: They offer all of these services through their software, Questco HR Software, which enables businesses to monitor employee attendance, manage labor costs efficiently, and gain timely information about their workforce

How Questco Operates

Questco follows a straightforward operating process:

• Onboarding: Businesses undergo an onboarding process where they share essential company information and employee data. This phase includes setting up the necessary systems
• Service customization: They then customize their services to meet each client's specific needs. They ensure businesses receive personalized solutions aligned with their industry, size, and goals
• Regular reporting and communication: They maintain open communication channels, providing regular updates and reports to keep clients informed about their HR and payroll matters
• Compliance and support: They actively monitor changing labor laws and regulations to keep clients compliant. They offer prompt support in the event of any issues or concerns

Cost of Questco's Services

The pricing model can vary depending on the size of your business, the specific services you require, and the industry you operate in.

Questco typically offers pricing tailored to each business, providing a quote based on the specific needs and complexities of the organization. They aim to ensure that their services are cost-effective and aligned with the budgetary constraints of their clients. They charge their client companies per employee per month; this means if you want to give your employees a raise, but your employee count stays the same, you will not be charged an additional fee. 

The Impact on Industries: Advantages & Disadvantages

Advantages

• Employee self-service: One of the most significant advantages of using Questco's services is the time saved. Managing HR and payroll in-house can be time-consuming and complex. Questco takes this burden off your shoulders, allowing you to focus on core business activities by providing your employees with the knowledge and software to work on HR tasks by themselves
• Mobile app: Their mobile app is an essential component of their service, offering a convenient way for businesses and employees to access HR and payroll information on the go
• Expert HR guidance: Questco's team of HR professionals brings a wealth of experience to the table. They can navigate complex HR and payroll issues, ensuring that your business remains compliant with labor laws and regulations
• Customizable plans: Your HR and payroll needs may change as your business grows. With this provider, you can have access to customized service plans to accommodate your growth, making them suitable for you at various stages of development
• Extensive features: Handling HR and payroll internally can expose your business to compliance risks. Questco's expertise minimizes these risks, safeguarding your business from costly legal issues
• Live chat: Live chat provides businesses with immediate access to support and answers to their questions. This real-time assistance can be invaluable, especially when dealing with urgent HR or payroll issues

Disadvantages

• Doesn't serve larger companies: Questco's service model is primarily tailored to the needs of SMBs. Larger companies typically have more complex HR and payroll requirements, necessitating scalable and highly customizable solutions that can accommodate a larger workforce. Questco's offerings may not provide the level of scalability and flexibility required for large enterprises
• Not ESAC-accredited: ESAC accreditation is seen as a mark of credibility within the PEO industry. Accreditation indicates that a PEO has met stringent industry standards for financial stability, ethical business practices, and adherence to regulatory requirements. The absence of ESAC accreditation might affect Questco's perceived credibility in the eyes of some potential clients
• Lack of transparency: Some clients may find that Questco's pricing structure lacks transparency, making it challenging to understand the cost breakdown of their services fully. This lack of clarity can lead to surprises or misunderstandings when it comes to billing and the total cost of utilizing Questco's services
• No demo: A demo provides a practical understanding of how the platform works, its features, and how it aligns with their specific needs. Without a demo, clients might feel that they're making a significant commitment without a clear understanding of the user experience

What Customers Are Saying About Them

Customer reviews can provide valuable insights into the user experience and satisfaction with Questco's services. Despite having a long-standing presence in the PEO market, we came across limited customer reviews for them on BBB or TrustRadius.

We found one review on G2 from a customer that gave them a 4 out of 5 rating. The client expressed satisfaction in collaborating with this service provider. On Yelp, they have a 3 out of 5 rating from one customer who commented about the usefulness of the company for their small business.

Remember that the fact that they do not have any customer reviews does not mean that their services are bad; it could just mean that customers do not want to write about them.

Customer Service  

You can contact them by email at [email protected] or by phone at (800) 256 7823. You can also fill out a form on their website with your information, and they will get back to you. Additionally, they provide resources, blogs, and case studies for their potential customers. 

Final Words: Wrapping Up the Questco Review

Questco is a versatile and reliable HR and payroll solution provider that serves a range of industries and businesses, with a focus on small to mid-sized companies. Their features and services streamline HR and payroll processes, freeing businesses to concentrate on growth and development. 

The cost of their services varies depending on the specific needs of each business. Customer reviews highlight the usability of Questco's systems, their valuable guidance and support, and their services' overall worthiness.

Ultimately, Questco can be a valuable partner for businesses looking to offload the complexities of HR and payroll management, allowing them to thrive and succeed in their respective industries. If you're seeking to simplify your HR and payroll processes, Questco can be a good option to consider.

Picking a PEO as an HR outsourcing partner can be difficult and risky for your business. That’s why you should consider the company’s reputation, services and accreditation. Also, be sure to check out our thorough review of PEOs and our PEO comparison pages if you are unsure about this provider and want to shop around.

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