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Justworks vs Questco

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Pros
  • Demo available
  • Transparent pricing
  • 24/7 customer service
Pros
  • Employee self-service
  • Mobile app
  • Expert HR guidance
  • Customizable plans
  • Extensive features
  • Live chat
Cons
  • Expensive for services provided
  • Limited customization options
Cons
  • No demo
  • Not accredited by ESAC
  • Lack of transparency
  • Doesn't serve larger companies
Summary

Justworks is a PEO that began operations in 2012, headquartered in New York, NY, originally called Clockwork, Inc. The company has grown rapidly and now serves 9,000 small businesses with less than 100 employees in all 50 states, covering over 160,000 worksite employees. They are certified but not endorsed by the IRS, so they are considered a CPEO. Justworks offers employers a range of services, such as payroll processing, benefits management, tax filing, compliance assistance, employee onboarding and termination, and HR tools and support. Unlike some other PEOs, they offer 24/7 customer service and support by phone, email, chat, Slack, or SMS. Justworks lists two PEO plans on their website, Basic and Plus, at $59 and $99 a month per employee, respectively-- though pricing goes down after the 50th employee. The biggest difference between the plans is that Plus adds medical, dental, and vision insurance. Visitors who register at Justworks' website can download sample plans to compare. Justworks earns a great reputation among its employees as a great place to work, as well as among clients for being reliable and responsive when handling customer inquiries. They are certified by the Employer Services Assurance Corporation (ESAC), whose accreditation is considered the gold standard for PEO reliability and financial assurance.

Summary

Questco is a Certified PEO, or CPEO, which means that they have gone through a rigorous certification process by the IRS but are not endorsed by them. They provide their services to small to medium-sized businesses throughout the US. With 30 years of experience and headquartered in Houston, TX, the company has grown to become one of the largest PEOs in the country, serving more than 5,000 clients from coast to coast.  Their services include payroll, employee benefits, HR services, workers' compensation, and safety consulting. Their solutions are designed to help business owners reduce overhead costs, minimize risk, and maximize employee engagement. With a comprehensive suite of services and an experienced team of professionals, Questco can provide businesses with the support they need to thrive. Over the years, Questco has built a strong reputation among clients for its outstanding customer service and reliable support. They do not specify any plan options or pricing on the website, and prospective clients have to submit a form to be contacted by Questco's sales team.

Quick Stats
  • Business Size : Small and medium-sized (SMB)
  • Cost : Quote-based
  • Customer Experience : Excellent
  • IRS-Certified : True
  • Expert HR Guidance : True
  • BBB Rating : C-
  • Trustpilot Score : 4.5 out of 5
  • NAPEO Member : True
  • ESAC Accreditation : True
Quick Stats
  • Business Size : Small and medium-sized businesses (SMBs)
  • Cost : Quote-based
  • Customer Experience : Good
  • IRS-Certified : True
  • Expert HR Guidance : True
  • BBB Rating : N/R
  • Trustpilot Score : N/R
  • NAPEO Member : True
  • ESAC Accreditation : False
Selling Points
  • Transparent pricing
  • 24/7 customer service
Selling Points
  • They offer Recruitment Process Outsourcing (RPO)
  • They offer resources and blogs
  • Their services are customizable
Business Size Supported
  • Large Businesses
  • Medium-Sized Businesses
  • Small Businesses
Business Size Supported
  • Large Businesses
  • Medium-Sized Businesses
  • Small Businesses
Employee Benefits
  • 401(k)
  • Accident
  • COBRA Administration
  • Critical Illness
  • Disability
  • Employee Self-Service
  • HSA/FSA
  • Medical, Dental, Vision
  • Shopping & Entertainment Discounts
  • Work-Life Employee Assistance Program
Employee Benefits
  • 401(k)
  • Undisclosed
    Accident
  • Undisclosed
    COBRA Administration
  • Undisclosed
    Critical Illness
  • Disability
  • Employee Self-Service
  • Undisclosed
    HSA/FSA
  • Medical, Dental, Vision
  • Undisclosed
    Shopping & Entertainment Discounts
  • Work-Life Employee Assistance Program
HR Management
  • Onboarding
  • Report Builder
  • Risk Mitigation
  • Time & Attendance
  • Unemployment Insurance
  • Workers' Compensation
  • Workplace Compliance & Safety
HR Management
  • Onboarding
  • Report Builder
  • Risk Mitigation
  • Time & Attendance
  • Unemployment Insurance
  • Workers' Compensation
  • Workplace Compliance & Safety
Payroll Services
  • Direct Deposit
  • Garnishments
  • Global Payroll
  • Payroll History & Tracking
  • Undisclosed
    Reimbursement Management
  • Salary Revision & Raise Management
  • Tax Services
  • Time-Off Requests & Scheduling
  • US Payroll
Payroll Services
  • Direct Deposit
  • Undisclosed
    Garnishments
  • Global Payroll
  • Payroll History & Tracking
  • Undisclosed
    Reimbursement Management
  • Salary Revision & Raise Management
  • Tax Services
  • Time-Off Requests & Scheduling
  • US Payroll
Technology Platform
  • All-In-One Software Tool
  • Cloud Analytics, Insights, & Reporting
  • Customized Reports
  • Global EOR Platform
  • Third-Party Cloud Application Integration
  • Virtual Assistance
Technology Platform
  • All-In-One Software Tool
  • Cloud Analytics, Insights, & Reporting
  • Customized Reports
  • Global EOR Platform
  • Third-Party Cloud Application Integration
  • Undisclosed
    Virtual Assistance
Industries
  • Undisclosed
    Construction
  • Undisclosed
    Consulting
  • Undisclosed
    E-Commerce
  • Undisclosed
    Education
  • Undisclosed
    Engineering
  • Financial Services
  • Undisclosed
    Food & Beverage
  • Undisclosed
    Government
  • Undisclosed
    Healthcare
  • Hospitality
  • Undisclosed
    Legal Services
  • Undisclosed
    Life Sciences
  • Manufacturing
  • Marketing/Advertising
  • Undisclosed
    Media/Entertainment
  • Nonprofit/Social Services
  • Professional/Technical Services
  • Undisclosed
    Retail
  • Technology
Industries
  • Undisclosed
    Construction
  • Undisclosed
    Consulting
  • Undisclosed
    E-Commerce
  • Undisclosed
    Education
  • Undisclosed
    Engineering
  • Undisclosed
    Financial Services
  • Undisclosed
    Food & Beverage
  • Undisclosed
    Government
  • Undisclosed
    Healthcare
  • Undisclosed
    Hospitality
  • Undisclosed
    Legal Services
  • Undisclosed
    Life Sciences
  • Undisclosed
    Manufacturing
  • Undisclosed
    Marketing/Advertising
  • Undisclosed
    Media/Entertainment
  • Undisclosed
    Nonprofit/Social Services
  • Undisclosed
    Professional/Technical Services
  • Undisclosed
    Retail
  • Undisclosed
    Technology
Additional Perks
  • Comprehensive Resume Search & Service
  • Undisclosed
    Early Access to Earned Pay
  • Student Loan Repayment Program
  • Talent Growth & Retention
  • Third-Party HCM Integration
Additional Perks
  • Comprehensive Resume Search & Service
  • Undisclosed
    Early Access to Earned Pay
  • Undisclosed
    Student Loan Repayment Program
  • Talent Growth & Retention
  • Undisclosed
    Third-Party HCM Integration
Customer Support
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone
Customer Support
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile App
  • Phone

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