SurePayroll: Processing Made Simple for Small Businesses & Homes

An Overview of SurePayroll

SurePayroll was established in 2000 in Illinois as an independent payroll management solution for small business owners. Then, in 2010, SurePayroll was acquired by Paychex to expand the company’s offerings for small businesses, as well as for household employee needs like paying your nanny. 

Today, they stand out as pioneers in offering clients in the United States reliable payroll solutions that prioritize ease of use without sacrificing functionality. Their offerings include automating payroll processing, ensuring tax compliance, employee benefits and HR management, and tailored payroll offerings for households. While their core business offerings mainly target small businesses and households, they offer comprehensive features for both. They are praised for their user-friendly interface and flexibility to accommodating the needs of SMBs. SurePayroll is also able to integrate with many of the leading accounting software, helping streamline the data flow and collaboration between your departments 

Their notable performance has yielded recognition from leading organizations, including G2 and Capterra. Not only that, but they are also accredited with a rating of A+ from BBB, a reflection of their commitment to providing innovative payroll and HR management solutions to their customers. 

SurePayroll Service Offerings

SurePayroll's service offerings include a wide range of features, including payroll management, tax filing and compliance, employee benefits, HR management, and reporting and analytics. Moreover, they are able to integrate with accounting software to provide you with better data insight. These solutions were designed to help you manage your payroll and workforce more efficiently and reduce errors. 

Payroll Software

SurePayroll will enable you to efficiently carry out all payroll management tasks in an automated and hassle-free manner. In fact, at the core of their offerings is a desktop and mobile device solution that takes care of payroll management and enables you to focus on more operationally relevant, important tasks. 

Their solution supports many pay rates and would help you automate unlimited payroll runs in a simplified and efficient manner, while also providing you with additional features like HR management, tax filing and compliance, around-the-clock customer service, and employee benefits. By taking care of your employees' wage calculations and deductions, health insurance, retirement plans, and compensation, they help reduce HR administrative tasks and errors. Their reporting and analytics capabilities will provide valuable insights into how you are doing and help drive strategic decisions. 

Specific features and services

To help you better understand SurePayroll features and offerings, we will take you into a deeper dive into some of its key offerings:

• Payroll processing: With SurePayroll, you can automate all your payroll processes, enabling accurate and timely payroll management
• Automatic tax calculation and filing: They handle federal and state tax filings, ensuring continuous compliance and reliable tax returns. In addition, their automatic tax calculation tool automates all calculations of payroll taxes 
• Employee self-service: Your employees have a separate login portal where they can view their paycheck details and tax forms, as well as edit their personal and bank account information. This will enable you to reduce administrative HR tasks
• Software integrations: SurePayroll can integrate seamlessly with accounting and attendance tracking software, such as Zoho Books and Time Wolf, enabling you to avoid manual data entry, reduce errors, and streamline data flow. In addition, they can also integrate with time tracking and attendance software to help you stay informed about your employee's hours and provide more accurate payments
• Reporting: Through SurePayroll reporting and analytics, you will gain an in-depth understanding of your payroll and tax compliance, consequently making data-driven and strategic decisions
• Direct deposit and paycheck: You will be able to pay employees by direct deposits or paychecks
• Compliance assistance: This feature ensures that you stay compliant with changing tax laws and regulations 
• Employee benefits: SurePayroll offers employee benefits such as health insurance and retirement plans
• Accountants’ payroll: Accountants can also use SurePayroll to manage their clients’ payroll needs from a single account

SurePayroll Pricing & Plans

What differentiates SurePayroll from other payrolls is that their pricing plans not only cover small businesses but also household employers. SurePayroll also offers payroll services for accountants, however, the pricing for this service is not disclosed on their website, and you will have to fill out a form to get more details.

For small businesses, they have two different packages. Their first package is priced at $19.99 per month (plus $4 per employee) and includes payroll services only, without tax management services. While this basic package offers an HR advisor, it will not be the ideal option for you if you want a service that takes care of tax filing and management. On the other hand, their second package is a full-service package that is priced at $29.99 per month (plus $5 per employee) and provides all payroll, HR, and tax services. 

The household payroll is priced at $49.99 per month, serving only one employee. The cost for any additional employees is $10 per employee. This package includes payroll, tax, and HR services. 

While they strive to have reasonable pricing and flexibility to cater to both small businesses and household employers, there may be some additional charges for add-ons. That being said, SurePayroll offers a free trial period of up to six months for small business payroll, or three months for household payroll. However, be aware of certain terms and conditions for this promotion. 

SurePayroll Advantages & Disadvantages

Just as it would be with any such software, there are a number of advantages and disadvantages to choosing SurePayroll. 

Advantages

• Household payroll: In addition to offering small businesses payroll, SurePayroll also offers payroll solutions for households that enable you to pay your nannies and other regularly-employed home workers. This includes automated payroll processing, tax filing, and wage rate management
• User-friendly system: They offer you an easy-to-use interface that many customers have praised, which you can access on your computer, iPhone, iPad, and Android devices
• Automatic tax management: Through SurePayroll’s automated tax management solution, you will no longer need to worry about calculating and filing taxes. In addition, they are also continuously up-to-date with changing IRS tax regulations, and therefore will help ensure your compliance with local tax filings and across multiple states
• Robust benefits: They offer great employee benefits including health insurance and retirement plans. In addition, they will also help you run pre-employment screening and make more insightful decisions 
• Accountant-focused services: Accountants can also use SurePayroll to manage their clients’ payroll needs from a single account. This enables them to have access to a single source of truth, reduce errors, and process payrolls more efficiently

Disadvantages

• Limited scalability: While SurePayroll can be used for large enterprises, their features are very limited and may not fully meet the needs of big businesses 
• Limited HR features: They offer an HR advisor as part of their payroll plans, however, their guidance may be limited and not as comprehensive as other payroll services built for HR professionals. For instance, they do not offer performance or talent management assistance 
• Integration limitation: While their solution can integrate with accounting software and attendance and time-keeping solutions, they still cannot offer the full integration capabilities of some competitors, like ADP and Intuit Quickbooks
• Presence is limited to the US: SurePayroll does not have a global presence and is limited to serving businesses within the US only

The SurePayroll User Experience

Being in the market for over two decades now, SurePayroll has yielded the praise and appreciation of many customers. In fact, they have received significantly high ratings on online review sites, including G2 and Capterra on which they receive customer review scores of 4.4 and 4.2 out of 5, respectively. 

Among some of the key features that many customers favored were the ease of use and simplicity of the system, customer support, tax management. In fact, many customers indicated that SurePayroll’s customer support was very responsive and knowledgeable when handling customer inquiries and complaints. Moreover, reviewers also reported that they are very reliable and flexible for small businesses, especially when it comes to tax filing and compliance. Another key aspect that many clients liked is that they are very affordable compared to other payroll solutions. 

However, some customers found the software to have some technical issues, such as deducting incorrect payroll payments in both the household payroll and small business payroll services. In addition, some highlighted that while their customer support is responsive, issues take too long to be resolved. 

The feedback around the offered customer support is split with most saying that the customer service is quick and reliable, while some found their help and guidance insufficient. Nonetheless, the company’s responses to complaints and inquiries on the BBB seem to be prompt, professional, and helpful. Their customer response team often comes up with solutions to customer complaints, and seems to go the extra mile to make their customers happy.

SurePayroll Customer Support & Resources

You can reach SurePayroll's live support at (877) 956-7873 from Monday to Friday from 8 AM till 7 PM CT, and on Saturdays from 9 AM till 1 PM CT.

SurePayroll offers distinct contact hours and options for sales and accountant support. If you are looking for sales support, you can reach them from Monday to Friday, 7:30 AM till 7 PM CT, at (877) 954-7873. If you are an accountant, they can be reached from Monday to Friday, 7 AM to 6 PM CT, at (855) 938-3527 for their sales team and (855) 682-7021 for the care team. 

They can also be reached by email at any of the following email addresses: [email protected], [email protected], [email protected]. They also have a live chat on their website and can be reached via social media (LinkedIn, Facebook, Instagram, Twitter). 

Final Thoughts

SurePayroll is a comprehensive payroll solution that caters to the needs of small businesses and household employers. They offer automated payroll processing, robust tax compliance features, and efficient employee management tools. They are lauded for their user-friendly interface, responsive customer support, and offering reliable payroll management at an affordable price. SurePayroll is also always up-to-date with changing tax regulations and goes the extra mile to ensure you are compliant. 

While SurePayroll stands as a firm key player in offering efficient payroll solutions for small businesses, it does have some downsides. For instance, they do not have a global presence, catering only to businesses within the US. In addition, they may not be efficient or scalable if you have a large enterprise, and do not offer a comprehensive HR management tool when compared to other providers with HR management services at their core. 

Ultimately, their commitment to simplifying payroll administration and ensuring compliance can make them a valuable asset for your business. In order to help you make a well-informed decision, we suggest that you take a look at other payroll providers on our reviews page. Afterward, you can use our comparison tool to put two or more companies against each other and determine which one suits your needs best. You can also read our many helpful articles on our blog, which can help you sort through the details associated with paying your employees. Our goal is to assist you in finding the best choice for your business payroll requirements.

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