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Paylocity Payroll: HR & Payroll Innovation in One Solution

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Paylocity Payroll: HR & Payroll Innovation in One Solution

Updated: March 25th, 2024

With the rapidly changing needs of the business world, many businesses are struggling to find the right payroll solution. Established in 1997, Paylocity is an innovative payroll and HR management company that could be the key to helping your business streamline their payroll processes and enhance their HR operations. At their core lies the drive to use innovation and technology to help you overcome payroll and HR challenges. 

Read on to learn more about their features, global payroll presence, HR management solutions, and what others are saying about them!


Expense management
Global payroll administration
Dedicated tax support
On-demand payment
Garnishment management


Lack of price transparency
No free trial


Quick Stats

Free Trial
Pricing Option
Transparent Pricing
Customer Experience
Trustpilot Score
1.8 out 5
BBB Rating

An Overview of Paylocity Payroll

Founded in 1997 and based in Schaumburg, Illinois, Paylocity was first introduced to offer alternative payroll solutions by leveraging technology to streamline payroll processes. Paylocity Payroll now stands as a key player in automating payroll processes and improving HR operations. 

The company offers key features, including payroll processing, tax compliance, HR and workforce management, reporting and analytics, and integration capabilities. In fact, Paylocity Payroll affords you the chance not only to integrate between their payroll and HR offerings, but also with many third-party applications you may be using. Moreover, they are also lauded for their scalability and ability to accommodate different business sizes. 

A significant milestone in their success was going public on the NASDAQ Global Select Market in 2014, a move that further solidified their position in the market and highlighted their drive to expand and increase their visibility. In fact, their performance and significant increase in value resulted in Paylocity Payroll becoming the top-performing stock on NASDAQ at the time, which was an essential step in their goal of strengthening their position in the market.

Paylocity now stands as a firm leader in the industry as it continues to expand its market presence and commitment to using technology and innovation to help you succeed. Their notable performance and presence in the market were also recognized by leading organizations, including G2, TrustRadius, and Capterra.

Ultimately, at the core of Paylocity is the drive to offer cutting-edge solutions rather than follow the traditional approach of doing things. Therefore, they are continuously looking for ways to automate and use technology to improve their offerings. As accredited by BBB, they stand as a leading payroll service provider that aims to tackle all your needs by using innovation and technology.

Paylocity Payroll Service Offerings

Paylocity Payroll offers a range of services, including payroll and tax management, time and attendance tracking integration, employee self-service portals, and reporting and analytics. In addition to that, they offer HR and workforce management, enabling companies to automate the data flow between the payroll and HR departments. These solutions were designed to help you manage your payroll and workforce more efficiently and reduce errors. 

Payroll Software

Their payroll management solution will help you efficiently calculate employee wages, taxes, and deductions while ensuring compliance with all tax regulations. In addition, you can easily integrate Paylocity Payroll with time and attendance tracking tools, allowing for accurate payroll calculations. 

The software’s employee self-service portals provide your employees with the needed insight into their pay stubs, tax documents, and personal information, reducing HR administrative tasks. Additionally, its reporting and analytics capabilities will provide you with valuable insights into how your business is doing to help drive your strategic decisions. 

Specific features and services

To help you better understand Paylocity Payroll features and offerings, we will take you into a deeper dive into some of its key offerings: 

  • Payroll processing: Paylocity’s software platform automates payroll calculation, management, and processing
  • Tax management: In addition to staying up-to-date with all tax regulations and ensuring compliance, the platform also calculates taxes, deductions, filings, and reporting
  • Time and attendance tracking: To ensure precise payroll calculations, they can integrate with time and attendance tracking systems
  • Employee self-service portals: Your employees can access all their details by logging into their specialized portal, which enables them to view their pay stubs, tax documents, and personal information
  • Benefits administration: This feature allows you to manage all employee benefits, including health insurance and retirement plans. It will also give your employees several packages to choose from, allowing them control over their benefits through their portal
  • Reporting and analytics: Paylocity Payroll offers valuable insights into your payroll expenses, employee performance, and compliance metrics, enabling you to make data-driven decisions
  • Mobile accessibility: Your employees will be able to access their payroll information and other details through the Paylocity Payroll mobile application
  • HR and workforce management: You can also integrate their payroll system with their HR and workforce management solutions to have better insight and data flow between both departments 

Paylocity Payroll Pricing & Plans

Unlike many competitors, Paylocity does not show their pricing plans on their website. The idea behind that is that you will receive tailored and customized pricing based on your needs and budget. Therefore, if you would like to know more about their pricing, you will need to request a quote through their website. 

Given that Paylocity offerings extend beyond just payroll solutions, it is important that you are aware that you can request pricing for certain features depending on your needs. Their portfolio includes Payroll Software, Human Resource Software, Workforce Management Software, Talent Management Software, Benefits Management Software, and Employee Experience Platform. While their website does not show details about the pricing for each offer individually, you can learn more about their offerings once you request it on their website. 

The Advantages & Disadvantages of Paylocity Payroll

Just like with any software, there are a number of advantages and disadvantages to choosing Paylocity Payroll. 


  • Expense management: They offer an entirely digital process to manage your expenses. By using their software, you will be able to submit, approve, and reimburse benefits efficiently and without the hassles that typically come with paperwork. Consequently, it's also more environmentally friendly
  • Global payroll: Through their global payroll solution, you will no longer need to worry about managing international employees and currency differences. The solution provides real-time access to aggregated payroll data for more than 100 countries
  • Dedicated tax support: As a Registered Reporting Agent with the IRS in all 50 states, Puerto Rico, the Virgin Islands, and Guam, Paylocity guarantees compliance with all tax regulations. Their tax experts will handle all tax management tasks, from preparing to filing
  • On-demand payment: You can also pay your employees a portion of their wage before payday without having to change your payroll flow or cause a disruption to your HR processes 
  • Garnishment management: Paylocity Payroll also offers to handle your garnishments and deductions without any hassle, preventing errors and saving time 

In addition to the benefits mentioned above, Paylocity Payroll also has some unique selling points, such as:

  • Scalability: While their software was first introduced as catering to small businesses, it was later scaled up to suit large businesses as well
  • Integration capabilities: Their payroll solutions can integrate with numerous software, both in-house and third-party, allowing for seamless integration between departments. Some of these integrations include:
    • Accounting software integration
    • Time and attendance software integration
    • Benefits administration integration
    • Human resource management systems integration
    • Employee self-service portal integration
    • Custom integrations


  • Lack of price transparency: They do not show their pricing plans on their website. Therefore, if you would like to know more about their pricing, you will need to request it through their website 
  • No free trial: They make no free trials available. However, you can request a demo to see how their platform works 

The Paylocity User Experience

When it comes to customer feedback and reviews, opinions often vary. While there isn’t a significant review presence for Paylocity Payroll on BBB, both G2 and Capterra gave them significantly high ratings of 4.4 and 4.3 out of 5, respectively. They have a similar score of 7.8 out of 10 on TrustRadius.

Some of the key features that customers seem to like and appreciate about Paylocity Payroll are the customer service, user-friendly interface, and ability to manage payroll for international employees. Other customers praised the software’s integration capabilities and HR management solution, while also expressing that the software has helped them save time. Another key aspect that most clients liked is that Paylocity Payroll is always improving, highlighting their efforts to leverage innovations and help their customers succeed. 

However, some customers also highlighted that the software seems to have some technical issues or bugs, and others did not consider the software to be user-friendly. Some even said that the company has much work to do on their training, documentation, and approach.

The feedback around the offered customer support is split, with most saying that the customer service is quick and reliable, while others indicated that they are not fans of it. Nonetheless, the company’s responses to complaints and inquiries on the BBB seem to be prompt, professional, and helpful. Their responding customer support team often comes up with solutions to customer complaints, a reflection of their willingness to go the extra mile and make their customers happy.

In general, customers are happy with their services, and their convenience and robust functionality play a key role in their popularity.  

Paylocity Customer Support & Resources

You can reach Paylocity’s customer support at 888-873-8205 or by email at You can also contact them via social media (LinkedIn, Facebook, Instagram, Twitter).

Paylocity also offers a knowledge base known as the PEAK Knowledge Base, which customers can access after logging into their Paylocity account. Training courses, FAQs, articles, alerts, and HR mixtapes are also available on their website.

New customers can also request a demo either by filling out a form on their website or by calling them at 833-508-0746.

Final Thoughts

Paylocity Payroll is an innovative and comprehensive payroll service provider with decades of experience in the market. They are always eager to go beyond traditional services and use technology to offer scalable and innovative solutions. Their payroll and HR management software, coupled with their integration capabilities, give it a competitive edge in the market. By integrating both functionalities, you streamline internal processes, minimize error, and save time. In addition, their tax management solution ensures you do not have to worry about compliance and can focus on operational tasks. 

On the other hand, some downsides of choosing to go with Paylocity Payroll are the lack of transparency and the fact that you cannot try the service before buying it. In addition, some customers reported technical issues, difficulty using the platform, and inefficient customer support. 

Overall, Paylocity Payroll can be an excellent choice for automating payroll and HR management; however, it all depends on your particular needs. To help you make a more informed decision, read about other payroll providers on our reviews page, and then use our comparison tool to put two or more companies against each other to decide which fits your needs best. We are also always adding helpful articles to our blog, which can help you sort through the nitty-gritty details. We hope to help you find the best choice for your business payroll needs!

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