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Mastering Payroll with Paychex Flex

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Mastering Payroll with Paychex Flex

Published: January 11th, 2024

Whether you're running a small business, a startup, or a large corporation, Paychex is the foundation of efficient payroll operations, freeing up your resources to focus on your core skills and propelling your company to new heights. 

In this comprehensive review, we’ll delve into the intricate features of Paychex Flex, a dependable platform for businesses of all kinds. We’ll also discuss the different plans and prices offered by this payroll software provider so you can make an informed decision.


Comprehensive solutions
Compliance assurance
Time-saving automation
Mobile app


Customer support response time
Add-on features


Quick Stats

Free Trial
Pricing Option
Monthly fee plus per employee per month/quote-based
Transparent Pricing
Customer Experience
$39 per month, plus $5 per employee per month
Trustpilot Score
1.1 out of 5
BBB Rating

Summary of Company

Founded in 1971, Paychex has established themselves as a payroll and HR solutions leader. With over four decades of history, this company has achieved significant milestones and grown from merely a credit card processing firm to a major provider of many services, including HR and payroll outsourcing solutions.

They work with around 740,000 business clients in the United States and Europe. With many years of experience, the company caters to businesses across various industries, offering a range of services designed to streamline payroll, human resources, and benefits administration. They provide much more than payroll services, including PEO services, for small, medium, and large businesses.

Their famous platform, Paychex Flex, is known for its flexibility, allowing businesses to choose their payroll schedule, pay various types of employees, and customize their online dashboards for efficient payroll management. Paychex's payroll software and advanced mobile apps are designed to streamline payroll processing, integrate with accounting software, and provide employees with controlled access to their payroll information. 

This provider is well known because they serve 2.2 million worksite employees through their advanced HR outsourcing solutions. They were also ranked the number one 401(k) recordkeeper by PLANSPONSOR magazine in 2023

Summary of Features

The company offers a comprehensive suite of services, including complete payroll processing, flexible payment schedules, online salary administration, and various paycheck delivery options such as direct deposit, checks, and pay cards. 

Payroll software

Paychex boasts an intuitive platform called Paychex Flex that is easy to navigate, even for those new to payroll management. Say goodbye to manual payroll calculations, paperwork, and errors; Paychex Flex automates the payroll process, ensuring accuracy and efficiency. 

The platform facilitates seamless data sharing across applications, streamlines manual entry, and offers employees financial tools and e-learning resources.

Other payroll services

  • Talent management: Beyond payroll, Paychex offers comprehensive HR services, including an employee onboarding process, time and attendance tracking, performance management, pre-employment screening, recruiting and applicant tracking, and much more
  • Benefits administration: Simplify benefits management in your company with Paychex's tools for health benefits, retirement plans, and other employee benefits. They offer complete coverage for your business through their Business Insurance program, which includes a business owner's policy and workers' compensation
  • Workforce management: Manage worker's compensation and employees more efficiently with their integrated solutions, such as an analytics and reports center, new hire reporting, state unemployment insurance services, and more
  • Payroll and financial support: With this feature, you can rest assured that your payroll taxes are calculated, filed, and paid from your account every pay period. Employees can receive their pay through direct deposit into the employee's bank account, paper checks, or pay cards, providing flexibility and convenience. They also offer garnishment payment services as well as general ledger services to improve workflow and create customizable reports
  • Employee experience: They empower employees with self-service options for accessing pay stubs, tax forms, and more through their mobile devices. Their Learning Management System offers online courses to help your workforce stay educated, engaged and focused. Their Paychex Pre-check system allows your employees to review their paycheck before payday to minimize costly corrections and enhance user experience
  • Integrations: Their fully integrated systems reduce the time spent on taxes and minimize errors. They work with many accounting software programs, including Quickbooks Online, Sage, and XeroTM. Through their Paychex Flex Assistant, you can save time on administrative tasks and focus on core business functions

It should be noted that the features mentioned above are included in some plans for free and available as add-ons in others.

Pricing & Plans

Paychex offers transparent pricing structures for their payroll packages, but the specific pricing details may vary depending on the size and needs of your business. Their plans typically include a base fee and additional charges based on the number of employees and the level of service required. Their Paychex Flex plans include the following:

  • Paychex Flex Essentials plan: This plan is for businesses with 1 to 19 employees. It offers payroll processing, tax filing for small companies, 24/7 support, and much more. This plan is priced at $39 per month plus $5 per employee
  • Paychex Flex Select plan: In this plan, they offer the same services as the Essentials plan, as well as employee training and development systems, one-on-one support, and more. Prices for this plan are not advertised, as it is customized based on unique business needs
  • Paychex Flex Pro plan: One of the main things they offer in this plan is robust HR software and handbook tools, with personal consultation. The prices for this plan are not advertised, as they vary depending on your specific needs

Notably, the aforementioned payroll features may be incorporated into one of the plans either as an additional feature or as an integral component of the plan. We recommend that you contact their sales team and inquire about the pricing and specifications of each plan before making your final decision. 


  • Comprehensive solutions: With a wide range of services, this company stands out for their all-around approach to payroll. Businesses can manage all routine tasks with a single software option, eliminating the need to work with multiple companies
  • Scalability: They help you meet your needs as your business grows, whether in a small business with just a few employees or a big company with many workers. This is especially helpful for companies that are growing and expect their staff count to change
  • Compliance assurance: This provider takes the burden off your shoulders, ensuring that your payroll processes adhere to all federal, state, and local regulations
  • Time-saving automation: The automation features of their software can significantly reduce the time spent on manual calculations. This not only enhances accuracy but also allows your team to focus on more strategic tasks
  • Mobile app: They offer various mobile applications on the App Store and Google Play to provide solutions for businesses, give employees access to their tax information, and much more. The apps include the Paychex Flex App, Paychex Oasis Employee Connect App, Paycheck Flex Time Kiosk, and Flock Benefits platform


  • Customer support response time: While they do offer customer support, they have different departments that manage different areas: one for payroll and another for 401(K) and health insurance. This could be a drawback for businesses that require immediate assistance during critical times. We have seen a pattern of customer complaints about the longer-than-expected response times caused by this
  • Add-on features: The majority of the features that they offer come at an additional cost, which may be expensive and impractical for certain types of businesses

User Ratings & Customer Feedback

To provide a well-rounded perspective on Paychex, we've considered user ratings from reputable sources like the Better Business Bureau (BBB), G2, and other review platforms.

They currently hold a customer rating of 1.05 stars out of 5 on the BBB, in addition to an A+ rating and accreditation from the organization. Most of the problems that customers complained about were with the provider's 401k and payroll services. They reported that the provider had made errors in human processes and missed files, which resulted in problems with the Internal Revenue Service (IRS). There are also concerns about the company's customer service, with some customers saying they were unhappy with the help they got. Additionally, many customers complained about unwanted withdrawals, with one customer losing as much as $2,000.

The company has addressed some of the issues raised by the BBB. In response to a report of 401(k) contributions being wrongly deducted, the company offered a solution to assist customers in recovering their funds. However, the majority of the responses were rejected and not resolved.

On G2, the user-friendly interface of Paychex's payroll software is a standout feature. Navigating the system is generally straightforward, and the platform provides helpful resources for users needing guidance. The learning curve is minimal, making it accessible to users with varying levels of technical expertise. However, a pattern of complaints was reported about the different departments they have for their payroll and HR services and how long it takes to get someone on the phone from a specific department.

While reading customer feedback, keep in mind that individual experiences may vary. Look for common themes in customers’ comments, paying attention to aspects like ease of use, customer support, and overall satisfaction.

Customer Service

You can contact their sales team through their phone number at 833-729-8200 or by completing a form. You can also contact their support team at 833-299-0168 or by filling out a form on their website.

Paychex offers many tools, such as tutorials, webinars, and literature, to help users get the most out of the program.


In conclusion, Paychex Payroll is a comprehensive solution for firms looking to streamline their payroll and human resources procedures. Paychex's user-friendly interface, automation capabilities, and dedication to compliance meet the varying demands of businesses of all sizes and sectors.

While pricing may be a concern for some, the benefits of time-saving automation, employee empowerment features, and comprehensive solutions may surpass the expenses for many firms.

As with any service, it’s critical to consider the benefits and drawbacks according to your unique business needs. Paychex is a reliable payroll solution provider with a solid commitment to customer service and excellent user ratings. However, before deciding, we recommend contacting previous or current customers to understand the company’s reputation better. 

If you're still uncertain about this payroll software provider, explore various options on our payroll reviews page, compare providers using our online tool, and read our blog to learn more. 

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