Uncovering Payroll Excellence: Ceridian Dayforce Review

A Brief Company History

Ceridian, the visionary force propelling Dayforce, started their journey in 1992 as an information service company. The acquisition of Dayforce Corporation in 2012 was a significant milestone in their journey. Initially working only in one country, Ceridian’s evolution allowed them to expand internationally into other countries like Canada and the UK. It has been announced that the transition to Dayforce will occur by 2024.

Ceridian is an internationally well-known service provider. On top of their many services and solutions, they also provide payroll software and the human resources management system (HRMS), Dayforce. Dayforce can help companies work more efficiently and improve services with tools to drive employee engagement.

While renowned for their extensive services, it’s noteworthy that Ceridian Dayforce holds a B-rating on the Better Business Bureau (BBB) and lacks BBB accreditation.

Summary of Service Offerings

Ceridian Dayforce provides various services and solutions, including payroll, tax filing, and HR management. These solutions were designed to boost efficiency, mitigate risks, and save businesses time and money. You can automate tedious tasks, ensure accurate employee data, easily manage compliance issues, and reduce risks.

Payroll Software

At its core, Ceridian Dayforce boasts payroll software designed for streamlined management, emphasizing accuracy, efficiency, and regulatory compliance. Their software allows for quick data entry, enabling administrators to easily adjust at any time. Dayforce, their leading cloud-based human capital management (HCM) platform, offers human resources tools, benefits, workflow management, talent management, and, most importantly, payroll.

Other features and services

In addition to HCM technology, they offer tools to help your business, such as real-time audits. Using their Return on Investment (ROI) tool, their experts can help calculate the ROI based on your current payroll practices. They can also offer the following:

• Payroll processing: They automate payroll processing, ensuring swift and error-free continuous calculations for every pay cycle
• Tax filing and compliance: They also automate payroll tax compliance to adhere to the latest regulations, minimizing errors in your workplace
• Employee self-service tools: This provider empowers employees with tools for easy personal information updates, pay stub viewing, and payroll access, alleviating HR workload and employee experience. Employees can also audit data as necessary from the platform
• Recordkeeping and management: They offer robust tools for efficient record-keeping, PTO management, and scheduling, which are the future of payroll management
• Dayforce Wallet: This is a revolutionary feature allowing on-demand access to earned wages, enhancing financial control
• Governance and security: This provider prioritizes safeguarding sensitive data with state-of-the-art encryption and access controls
• Reporting and analytics: They provide robust tools, such as a dashboard, for gaining insights into workforce trends, payroll expenses, and compliance metrics
• Education and training: Invest in comprehensive education and training resources for user proficiency, done by their professional payroll team
• Global payroll: This feature simplifies global payroll management, ensuring consistency and compliance across diverse regulatory frameworks. You can have a total view of your payments across any and all operating locations from one single system
• Integration: They offer seamless integration through their Dayrofce Integration Studio for enhanced functionality and flexibility 

Pricing & Plans

Prices at Ceridian Dayforce are quote-based, but they do mention that there is no setup fee, which is a plus. Prospective clients are encouraged to request a personalized quote tailored to their business needs. Before working with them, make sure to ask all the necessary questions about their prices, plans, and any additional fees. 

Advantages & Disadvantages

There are many benefits to working with this provider for your payroll solutions. Some of these benefits include:

• Live chat: This solution offers personalized customer support for fast issue resolution and a better experience for you and your employees
• Employee self-service portal: Their self-service feature grants autonomy to employees, reducing HR workload and fostering engagement
• Demo: The free demo they offer has practical experience, allowing for a detailed investigation of platform characteristics and capabilities before making your final decision
• International services: Their exceptional international services cater to diverse regulatory frameworks, currencies, and tax structures, allowing you to focus on your business
• Customization: They offer adaptability for tailored solutions when it comes to businesses of all sizes
• Mobile app: You and your employees can access all data from your mobile devices at any time you want to see earnings, payments, and so on

Disadvantages:

The one main disadvantage we encountered from this provider is their lack of transparency in addressing their prices and plans or whether they work with you through a contract. Although this drawback is noteworthy, it should not be assumed that this provider is free from additional limitations. Before deciding whether this provider is the right company for you, getting in touch with previous or current clients is recommended. 

User Experience

Customer reviews exhibit a mixed sentiment. While the BBB lacks customer reviews, platforms like Trustradius and G2 feature positive reviews highlighting efficiency, accuracy, and a user-friendly interface.

On the BBB, they have had three complaints in the past three years, highlighting some concerns, including billing issues and money being taken out of the customer's accounts without permission. Unfortunately, there are no responses to these allegations from the provider.

On G2, they have a 4 out of 5 rating, with most reviews being positive. People who have used the company’s platform have called it a "wonderful, robust, one-stop shop" for all of their human resource management needs. Others, especially smaller partners, have said they are worried about how well it handles wage and tip credit situations and how much customer service it offers. People have also complained about how prices are not displayed online and how often software updates happen. While this shows the company's commitment to improvement, it has also frustrated some people because of bugs and a lack of support or training.

Considering these points in the context of individual business needs and conducting thorough research before using Ceridian's services is important.

Customer Support & Resources

You can reach Ceridian Dayforce support at 1-800-729-7655 or via social media (Twitter, Facebook, LinkedIn). You can also fill out a form on their website, and a sales representative will contact you. Educational resources, including video tutorials, FAQs, and webinars, empower users to maximize the platform’s potential.

Conclusion

Ceridian Dayforce emerges as a comprehensive solution, amalgamating history, innovation, and seamless HR and payroll function integration. Their advantages outweigh the disadvantages, positioning them as a worthy investment for businesses prioritizing efficiency and compliance. You can manage compliance and remain on top of the complicated payroll and tax regulations, regardless of whether they are state or federal. Their payroll processing service and HCM solution allow you to calculate correctly while considering the appropriate tax remittances, garnishment protection, and deductions.

Dayforce can also greatly minimize the risk, as well as the cost, of non-compliance. In addition to keeping up with the current work laws, the software can provide instant access to the latest AI and learning tools you need to make data-driven decisions that impact your bottom line.

Depending on your business size and needs, Ceridian Dayforce could be your strategic workforce management partner. Read our review, blog, and comparison pages to help you make a better decision regarding your payroll provider.

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