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CentralReach vs TherapyNotes
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Pros
- All-in-one clinical and operations platform
- Behavioral health-focused billing tools
- Built-in compliance and access controls
- Offline-capable mobile app for fieldwork
- Scalable for multi-location organizations
Pros
- Electronic prescription software
- 30-day free trial
- Integrated credit card processing
Cons
- Steep learning curve for new users
- Inconsistent support response times
- Expensive for small or solo practices
- Occasional bugs after system updates
Cons
- Solutions specific only to mental health care
Selling Points
- Tailored platform for ABA and developmental disability care
- Supports service delivery across home, school, and clinic settings
- Built-in continuing education and staff certification tools
- Fully customizable clinical programs and data collection forms
Selling Points
- Electronic prescription software
- 30-day free trial
- Integrated credit card processing
Core EHR & Admin Features
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
Core EHR & Admin Features
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics—Undisclosed
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation—Undisclosed
Patient Engagement
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
Patient Engagement
- Automated Reminders (SMS/Email)—Undisclosed
- Mobile App (iOS/Android)—Undisclosed
- Reputation Management Tools—Undisclosed
- Secure Patient Messaging—Undisclosed
- Self-Service Patient Portal—Undisclosed
Integrations
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
Integrations
- API Access—Undisclosed
- Major EHR/PM Systems (e.g., Epic, Cerner)—Undisclosed
- Payment Processors—Undisclosed
- Zapier/Workflow Automation—Undisclosed
Customer Support & Resources
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
Customer Support & Resources
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing—Undisclosed
- Video Demos / Webinars
Billing & Contract Policies
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published
Billing & Contract Policies
- Cancellation Penalties—Undisclosed
- Data Export / Portability Fees Disclosed—Undisclosed
- Grace Period for Cancellation—Undisclosed
- Month-to-Month Plan Available—Undisclosed
- Transparent Pricing—Undisclosed
- Uptime SLA Published—Undisclosed
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