Medical Software
Top Medical Software Companies in 2025
athenahealth vs Salesforce Health Cloud
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- Fast AI-powered charting
- Built-in telehealth and billing tools
- Flexible third-party integrations
- Scales with practice size
- Real-time performance tracking
- Unified patient view
- Flexible and customizable platform
- AI-driven insights and analytics
- Robust training and community resources
- Complex setup process
- Extra costs for full features
- Clunky user interface
- Contract and billing concerns
- Complex and lengthy implementation
- High cost of ownership
- Customization demands technical skills
- Support responsiveness varies
Founded in 1997 in San Diego and now headquartered in Watertown, Massachusetts, athenahealth provides a cloud-based platform that integrates electronic health records, revenue cycle management, practice operations, and patient engagement tools. Their athenaOne suite combines AI-powered features like ambient documentation, predictive analytics, and automated billing workflows to help providers reduce administrative burden and improve clinical efficiency. The platform also supports telehealth, mobile access, open API integrations, and participation in a national provider network, making it highly adaptable for practices of various sizes and specialties. Athenahealth’s percentage-based pricing model aligns with practice revenue, and their Success Community gives users input into product evolution. While users value its automation and flexibility, some report challenges with implementation, usability, and contract clarity. Still, athenahealth’s broad capabilities and ongoing innovation make it a strong contender for modern, data-driven healthcare delivery.
Salesforce, founded in 1999 and headquartered in San Francisco, has become one of the world’s leading cloud-based CRM providers, and with Health Cloud, they bring that expertise into the healthcare sector. The platform is designed to give providers, payers, and life sciences organizations a complete picture of each patient through Patient 360, combining clinical, demographic, and social data in one place. It also offers predictive analytics powered by AI, omnichannel communication tools, and customizable workflows that allow organizations to adapt the system to their own processes. One of their distinguishing strengths is the availability of industry-specific modules that address the needs of providers, insurers, and public health organizations, making it a flexible solution that scales effectively from small practices to global health networks. Customers often highlight their integration with the broader Salesforce ecosystem, strong analytics capabilities, and adaptability, while concerns typically focus on higher costs, longer implementation timelines, and the need for technical expertise to fully customize the platform. Supported by continuous innovation, robust training resources like Trailhead, and recognition from industry analysts, Health Cloud positions themselves as a forward-looking solution for healthcare organizations aiming to improve patient engagement, streamline operations, and drive digital transformation.
- Pricing : Custom quote
- Free Trial : Undisclosed
- AI Features : Available
- Specialty Support : Primary care, mental health, pediatrics, FQHCs, dental
- HIPAA Compliance : Certified
- Practice Size Fit : Solo / Small / Mid-Large / Enterprise
- Payment Methods : Credit Cards, ACH
- BBB Rating : D-
- Customer Satisfaction : Fair
- Pricing : Custom quote
- Free Trial : 30 days
- AI Features : Available
- Specialty Support : Unspecialized
- HIPAA Compliance : Certified
- Practice Size Fit : Mid–Large, Enterprise
- Payment Methods : Credit Cards, ACH, PayPal
- BBB Rating : A-
- Customer Satisfaction : Good
- User-driven product updates
- Revenue-based pricing model
- Large national provider network
- Predictive analytics for patient care
- Deep CRM foundation
- Omnichannel engagement
- Broad ecosystem of partners
- Industry-specific modules
- Continuous innovation cycle
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published
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