Cerner EHR: How They Served Providers Pre-Oracle Acquisition

About Cerner

Cerner has been delivering IT solutions in healthcare for more than 40 years. In 2021, Oracle, a major software provider, acquired Cerner to improve healthcare delivery with smarter technology and automation across clinical and administrative workflows. The company holds an A+ accreditation from the Better Business Bureau and was the first U.S.-owned healthcare IT company to earn ISO 9001:2000 certification. This globally recognized standard confirms Cerner’s commitment to quality solutions, ongoing improvement, and strong client service.

Cerner Services & Solutions

Cerner offers an extensive selection of clinical tools, including:

• Ambulatory
• Cardiology
• Critical care
• Health system operations
• Emergency medicine
• Nursing
• Radiology

Services and technology

Cerner provides hosting services and award-winning SaaS products like Cerner Millennium® and Soarian®. These rely on layered security aligned with the National Institute of Standards and Technology. Their SaaS products are reliable, resilient, and continuously updated. Hosting agreements include Service Level Agreements that guarantee uptime. Organizations also benefit from enterprise system management with full monitoring, proactive alerts, reporting, and dashboards.

Managed services provider

In partnership with AWS, Cerner delivers managed services such as:

• Cloud and software-based solutions
• Distributed operations and resources
• Service level agreements tailored to solutions and applications
• Dynamic monitoring, anomaly detection, and ML-based tools
• Security-by-design and continuous compliance
• DevOps with continuous integration and infrastructure-as-code

Lights On Network®

Lights On Network is a cloud-based analytics tool that strengthens Cerner’s offerings. Key features include:

• Peer comparisons with local and global benchmarks
• Email alerts and notifications
• Contextual data views by facility, role, specialty, or time
• Customization with saved reports and automated notifications
• Web-based access from anywhere
• Real-time monitoring for instant analysis and problem resolution

Health and wellness consulting

Cerner helps organizations improve workforce health through customized plans, strategic planning, administration, and communication support.

Support services

Cerner provides HDI-certified support, designed to improve efficiency and automation. Their services include three levels of support:

• Tier 1: Help desk, Millennium service desk, consumer care, and wellness support
• Tier 2: Application management services
• Tier 3 & 4: SolutionWorks, Direct Care, and Cerner Engineering

Analytics

Cerner approaches analytics as a core strategy for long-term decision-making. Their model rests on four pillars:

• Embedding data into daily processes
• Driving business decisions with analytics
• Managing compliance with policies and regulations
• Delivering proactive insights directly to users

The Lights On Network® is central to these solutions, offering dashboards, reports, and analytic content tailored to specific use cases. Tools include query builders, data models, notification systems, Tableau integration, and workflow management.

Population health management

Cerner’s population health management solutions create longitudinal patient records to give clinicians clear, organized summaries. Key offerings include:

Community care management

Using Healthecare software, Cerner helps care teams coordinate effectively, reduce duplication, and proactively manage services through functionalities such as concierge support, navigation, health coaching, chronic condition management, utilization management, complex case management, and advanced illness planning.

Customer Relationship Management (CRM)

Through a partnership with Salesforce, Cerner enables healthcare organizations to enhance patient experience, personalize care, and improve operational efficiency.

Patient engagement

The HealtheLife patient portal empowers patients to take charge of their health, while virtual health tools allow for online appointments and care delivery across distances.

Determinants of health

This tool identifies patients with social risk factors and connects them with activities, goals, and referrals to improve outcomes.

Revenue Cycle Management

Cerner’s RCM solutions use workflow automation to streamline processes and support financial health. Features include:

• Billing, claims, and contract management
• Case management
• Health information management and coding
• Patient access
• Document management

Practice management

Cerner’s practice management tools streamline scheduling, payment collection, and patient registration. Organizations can track demographics, appointment history, check-ins, checkouts, and more. Insurance eligibility checks are performed in real time, and claims processing is automated through integrated work queues and payment solutions.

Electronic Health Records (EHR)

At the core of Cerner’s platform is its EHR, which connects all solutions and provides:

• Clinical documentation tools
• Voice recognition with Dragon
• Natural language processing
• Dynamic worklists and registries
• Chart search and document review
• Patient portal and education resources

Cerner Prices & Customer Support

Cerner does not publish pricing. Instead, they provide custom quotes based on organization size, type, and requirements. To connect with sales, you can use the contact form on their website. For support, call +1.866.221.8877. Cerner also shares case studies, articles, and white papers as learning resources.

Conclusion

Cerner has built a reputation as one of the leading EHR software providers, with solutions that cover everything from clinical charting and patient scheduling to revenue cycle management and population health. Their platform supports healthcare professionals in improving quality of care through secure access to patient data, seamless integration across clinical workflows, and tools that enhance both the provider and patient experience.

With the backing of Oracle Health, they continue to evolve their offerings to meet the specific needs of medical practices and large healthcare organizations. While they don’t advertise fixed pricing or provide a free trial, their tailored approach ensures that healthcare providers can select the right choice of EMR software for long-term ROI.

If you’re weighing Cerner against other options, explore our list of the top medical software providers that continue to serve practices today. Each review highlights features, strengths, and limitations so you can see which systems match your needs. For broader insights into healthcare technology, our blog offers guides and articles that keep you up to date with the latest trends. You can also use our comparison tool to view providers side by side and make an informed decision about which platform is the right fit.