Cerner: Full Review, Products, and Services

About Cerner

Cerner has been in the healthcare industry providing IT solutions for over 40 years. In 2021, it was acquired by Oracle, a software solution giant in the market, to transform healthcare delivery by providing medical professionals with better information and smarter technology to automate clinical and administrative workflows.

Cerner is accredited by the Better Business Bureau with an A+ rating. In addition, it was the first U.S owned health care IT company to earn ISO 9001:2000 certification, which confirms the company's leadership in delivering quality IT solutions. The ISO 9001:2000 certification is a globally recognized stamp of quality, as it acknowledges an organization's commitment to perpetual development and extraordinary client service.
 

Cerner Clinical Solutions

Cerner offers a wide range of clinical solutions, some of which include:

• Ambulatory
• Cardiology
• Critical Care
• Health system operations
• Emergency medicine
• Critical care
• Nursing
• Radiology
• Emergency medicine
   

Cerner Services and Solutions

Services and Technology

Hosting and Monitoring

Cerner will provide you with data center hosting services and its award-winning SaaS products, Cerner Millennium® and Soarian®. Cerner leverages a layered security model aligned with the National Institute of Standards and Technology at the center of its security measures.

Cerner's SaaS products are reliable, disaster-resilient, fault-tolerant, and continuously maintained. Cerner's hosting agreements come with Service Level Agreements that guarantee its system uptime.

Cerner will provide you with an enterprise system management that will provide you with full system management and network monitoring, proactive alerting, reporting, and dashboards.
 

Managed Services Provider

Cerner partnered with AWS to provide you with managed service practices; these include:

• Cloud and software-based solutions
• Distributed operations and resources
• Solution/Application-based service level agreements
• Dynamic Monitoring, anomaly detection, and Machine Learning (ML) tooling
• Security-by-design, continuous compliance approach
• Development operations, continuous integration/continuous development, self-healing solutions; infrastructure-as-code approach
   

Lights On Network^®

The Lights On Network is an analytical cloud-based solution, that maximizes the impact of Cerner's solutions and packs a number of features and capabilities including:

Peer Comparisons: with local and national benchmarking, you can baseline your analysis with other Cerner clients around the globe.

Emailing and Altering: keeps you connected with your data on the go.

Context: Provides context to your data with several dimensions such as facility, venue of care, role, specialty, and time.

Customization: this allows you to save favorite reports, set automated notifications, and much more.

Anywhere Access: flexible web-based application keeps you connected to your data anywhere.

Constant Monitoring: real-time views for instant analysis, actions, and problem-solving.
 

Health and Wellness Consulting

Health and wellness consulting services provide you with a customized plan to help you meet your organization's workforce health goals. Cerner will take care of strategic planning, administration, and communications.
 

Support Services

Cerner offers HDI-certified support services that ensure advanced automation, operational efficiency, and increased process alignment for your healthcare organization. It offers three tiers of support services, and they are:

Tier 1 Support includes:

• Help desk
• Millennium service desk
• Consumer care
• Cerner wellness

Tier 2 Support: Application management services

Tier 3 & 4 Support:

• SolutionWorks
• Direct Care
• Cerner Engineering
   

Analytics

Cerner believes that analytics is a multi-dimensional strategy that could drive long-term, strategic decision-making if integrated into an organization's daily processes. Cerner describes four pillars of analytics:

1. Making data a part of daily processes
2. Using analytics to drive business decisions
3. Managing policy and regulatory compliance
4. Pushing proactive analytical insights to users

The Lights On Network® is an integral part of the Analytics solutions. It will help save you time and effort in identifying appropriate analytical content and provide you with analytic visualizations with ready-to-use dashboards and reports designed around specific analytic use cases.

The analytics solutions allow you to monitor quality data to simplify the reporting processes. In addition, it provides you with a registries and scorecards solution that enables you to identify, attribute, measure, and monitor people and providers at an individual or population level.

Cerner's analytics solutions connect you with an enterprise data warehouse that provides you with:

• Query tools
• Data model builder
• Report notification
• Data set builder
• Tableau desktop
• Data syndication tool
• Workflow tool
• Projects page
   

Population Health Management

Population health management solution provides organizations with a longitudinal record designed to provide clinicians an organized summary view of a patient's health and care story. In addition, you get several other offerings, which include:
 

Community Care Management

Community care management connects your care team to enhance care coordination and reduce duplication of unnecessary services with its Healthecare software that provides proactive surveillance, coordination, and facilitation of health services. Community care management services include:

• Concierge
• Navigation
• Health coaching
• Chronic condition management
• Utilization management
• Complex case management
• Advanced illness planning
   

Customer Relationship Management (CMR)

Cerner partnered with Salesforce to provide healthcare organizations with its powerful CRM to help improve customer satisfaction, extend your customer reach and personalize engagements, and overall improve clinical care and business efficiencies.
 

Patient Engagement

Cerner offers its HealtheLife patient portal, a web-based solution designed to boost your patients' engagement with tools to help them proactively manage their health. Cerner also offers a virtual health approach, which allows patients to schedule virtual visits and receive the care they need across any distance.
 

Determinants of Health

Cerner Determinants of Health bridges the gap between health and social care. The product aids providers in identifying patients with social risk factors and suggests goals, activities, and community-based referrals to get the care they need and minimize said social risks.
 

Revenue Cycle Management

RCM tools assist healthcare organizations in using workflow automation to streamline their processes and reduce administrative functions. It aims to create healthy financial outcomes with the following RCM solutions:

• Billing, claims, and contract management
• Case management
• Lights On Network
• Health information management and coding
• Patient access
• Enterprise document management
   

Practice Management

Practice management provides your healthcare organization navigation capabilities across its' solutions and appointment scheduling and payment collection. You can view your patient demographics and appointment types and have the ability to reschedule, modify or cancel appointments.

Practice management tools allow you to record patient contacts and view their entire appointment history. You can also easily register patients into the EHR software and input their demographic and insurance information with intuitive workflows. You can create insurance profiles during the registration process and check their eligibility in real-time.

Furthermore, you can track your patient's movements, such as check-ins and checkouts, arrival times, and documents. As for their accounts, you can:

• Automatically post charges as a byproduct of documentation
• Automate the claim lifecycle with proactive and simple work queues
• Work any necessary edits within the solution through integrated claims scrubbing
• Facilitate payment through credit card merchant integration
   

Electronic Health Records (EHR)

EHR software is the glue that connects all of Cerner's solutions and products. It offers a variety of benefits, which include:

• Clinical documentation tools
  • Dynamic documentation
  • Dragon Voice Recognition
  • Document Quality Review
  • Chart Search
  • Dynamic Worklist/Registry Worklist
  • Natural Language Processing
     
• Patient experience
  • Patient Portal
  • Patient Education
     
• Integrations
   

Cerner Prices & Customer Support

Cerner does not advertise any plans or prices for its healthcare solutions and products; it recommends you contact their sales team, so they customize a unique quote depending on your organization's size, type, and needs.

You can reach Cerner's team by filling out a form on their Contact Us page on their website. For their support team, you can call +1.866.221.8877. Cerner also offers a range of case studies, articles, and white papers as additional resources to provide you with more knowledge on medical software and its proven results.
 

Final Words

Cerner is a world-leading medical software and solutions provider, and it has won several awards in its over 40 years of service. It was recently acquired by Oracle, a SaaS giant, to transform the healthcare industry and provide it with solid and perpetually developed solutions.