Audicus: Remote Care & Transparent Pricing

Company Overview

Audicus is a direct-to-consumer hearing aid provider that designs, manufactures, and sells hearing aids and accessories primarily through their online platform. Headquartered in Denver, Colorado, they serve customers across the United States, offering a streamlined, fully remote process that includes online hearing testing, product selection, and delivery. Audicus targets adults with mild to moderate hearing loss who are seeking affordable, discreet, and convenient hearing solutions without the traditional clinical markup. They operate exclusively in English and focus on making hearing care accessible from home.

Audicus hearing aids are known for their modern, behind-the-ear and receiver-in-canal styles, Bluetooth connectivity, and rechargeable battery options. Devices are pre-programmed based on a customer’s audiogram or online hearing test results, and customers can access further tuning remotely. Their offerings include smartphone app support, hands-free calling (on select models), and accessories such as charging cases and remote microphones. Audicus provides a 45-day risk-free trial on all hearing aids, allowing customers to return or exchange devices if they are not satisfied. Additionally, users can opt into Audicus Care, a subscription that includes extended warranty coverage, loss protection, and accessory replacements.

While Audicus has not received major industry awards, they have built a strong presence within the online hearing aid market and are frequently listed among top-rated direct-to-consumer providers by media outlets. They currently hold an A+ rating with the Better Business Bureau (BBB), reflecting a positive history of customer responsiveness and transparency. Their reputation is further supported by thousands of verified customer reviews highlighting ease of purchase, pricing transparency, and responsive customer support.

Features & Services

• Free online hearing test: Customers can take a free online hearing test through Audicus’s platform, providing a convenient way to assess hearing loss without visiting a clinic
• Audiogram upload option: For those who already have a professional hearing test, Audicus allows customers to upload their audiogram to ensure personalized programming
• Customized pre-programming: Hearing aids are pre-programmed to match each user's unique hearing profile before shipping, based on the online test or audiogram
• Bluetooth streaming: Select models, such as the Omni and Spirit, support Bluetooth audio streaming from smartphones, tablets, and other compatible devices
• Rechargeable batteries: Most current models include rechargeable lithium-ion batteries with all-day battery life and easy charging via desktop dock or portable case
• Discreet design: Devices are available in modern receiver-in-canal (RIC) and behind-the-ear (BTE) styles, designed to be comfortable and nearly invisible when worn
• App controls: The Audicus app allows users to adjust volume, switch between programs, and monitor battery life on supported devices
• Speech focus technology: Directional microphones and speech-enhancing algorithms help isolate voices in noisy environments for clearer conversations
• Background noise reduction: Audicus devices include adaptive technology to suppress ambient sounds and improve listening comfort in dynamic settings
• Tinnitus management: Some models include sound therapy features to help users with tinnitus find relief through calming audio programs
• Hands-free calling: The Omni and Spirit models enable users to take phone calls directly through the hearing aids via Bluetooth
• TV streamer compatibility: Audicus offers a TV streamer accessory that allows users to hear television audio directly through their hearing aids
• Remote microphone: The Audicus remote mic enhances sound pickup in one-on-one conversations or meetings, especially in noisy or large spaces
• Multiple listening programs: Devices come preloaded with different listening environments (e.g., quiet, restaurant, outdoors), which users can switch between manually or through the app
• Lifetime remote support: Users receive unlimited remote support from Audicus’s team, including troubleshooting, reprogramming, and usage guidance
• Flexible financing options: Audicus offers monthly payment plans through services like Affirm, as well as its in-house subscription options
• Online accessories shop: Customers can purchase chargers, batteries, domes, tubes, and more through the company’s dedicated accessories store

Products & Prices

Audicus sells its hearing aids directly to consumers through its online storefront, allowing buyers to either pay upfront or subscribe to a membership plan that bundles device usage, protection, and service. Pricing is transparent and fixed, with no need to go through a quote or consultation process.

• Omni ($1,398 per pair): Audicus’s most advanced model. The Omni includes Bluetooth audio streaming, hands-free calling, adaptive directional microphones, background noise suppression, and dual listening modes. It comes with a rechargeable battery and charging dock and is compatible with the Audicus app. This model is best suited for active users who want premium features and app-based control
• Spirit 1.0 ($1,398 per pair): This rechargeable, Bluetooth-enabled model offers advanced speech clarity, noise reduction, and customizable listening programs through the app. It supports audio streaming and hands-free calling. The Spirit offers similar core features to the Omni but without dual-listening personalization or some of the Omni’s enhanced directional technology
• Wave ($998 per pair): A reliable receiver-in-canal (RIC) hearing aid that is available in both rechargeable and traditional battery-powered versions. It includes essential features such as background noise filtering and multi-environment listening settings. However, it lacks Bluetooth connectivity and app integration, making it a better fit for users who prefer a more basic, easy-to-use device

Additional services and costs

1. Audicus Plus Membership

The Audicus Plus membership offers a flexible, all-inclusive hearing aid plan starting at $69/month for the Wave model and $99/month for the Omni or Spirit, with a one-time setup fee of $100. This subscription includes the hearing aids themselves, unlimited customer support, free device replacements every 18 months, annual cleanings, loss and damage protection, and ongoing reprogramming. It’s a convenient option for users who want access to premium technology without the burden of paying full retail cost upfront.

2. Audicus Care Protection Plan

The Audicus Care Protection Plan is a one-time coverage option priced at $198 for two years or $12 per month. Designed for customers who purchase their hearing aids outright, the plan includes loss and damage protection (with a deductible), unlimited reprogramming, and one professional cleaning per year, offering added peace of mind without requiring a full subscription.

3. Accessories (sold separately)

• TV streamer: $199 – Streams television audio directly to compatible hearing aids
• Remote microphone: $199 – Captures and transmits speech from across a room
• Charging dock: $79 (included free with rechargeable models unless a replacement is needed)
• Battery packs, domes, and tubes: Prices vary and can be purchased through the accessories store

4. Financing options

Audicus partners with Affirm to provide financing options for customers who prefer to pay over time, with monthly payments based on the selected device and credit approval. All hearing aids include free shipping within the US, a 45-day risk-free trial, lifetime remote support by phone or email, and optional custom programming based on an uploaded audiogram or results from the company’s online hearing test.

Advantages

• Fully remote hearing care from testing to support: Audicus allows customers to complete their entire hearing care journey from home, including hearing tests, device selection, programming, and ongoing support. This eliminates the need for clinic visits, which is especially valuable for individuals with limited mobility, busy schedules, or limited access to local providers. It also makes hearing aids more approachable for first-time users who may be hesitant to schedule in-person appointments
• Straightforward pricing with no hidden fees: All device and service prices are clearly listed on Audicus’s website, with no need to request quotes or navigate unclear pricing tiers. Customers can choose between paying upfront or subscribing to a monthly plan that includes the hearing aids, cleanings, and replacements. This level of transparency helps users make informed decisions without surprises, especially when budgeting for long-term care
• Access to premium technology at a lower cost: Audicus offers high-tech features like Bluetooth streaming, directional microphones, and rechargeable batteries in models priced well below traditional clinic rates. Their direct-to-consumer model helps reduce markup while maintaining access to modern features. Customers benefit by getting top-tier performance in areas like speech clarity and connectivity without the steep price typically associated with major hearing aid brands
• 45-day risk-free trial for all devices: Every hearing aid purchase includes a 45-day trial period, allowing users to test the device in real-world settings before committing. This gives new users time to adjust, evaluate comfort, and assess how well the device fits their lifestyle. It also removes pressure from the buying process, offering peace of mind and flexibility if the hearing aid needs to be returned or exchanged
• Flexible subscription model with automatic upgrades: Through the Audicus Plus program, customers receive new hearing aids every 18 months, along with protection, cleanings, and support. This benefit allows users to stay current with hearing technology without repeatedly making large one-time purchases. It's an ideal solution for people who prefer low-maintenance care and want predictable, all-inclusive pricing
• Personalized programming based on real audiometric data: Whether customers take the company’s online hearing test or upload an audiogram from their audiologist, devices are tailored to match individual hearing profiles before shipping. This ensures that each user receives a customized solution rather than a generic device, improving sound quality, speech recognition, and day-to-day comfort
• Accessory ecosystem designed to enhance daily life: Audicus offers a line of optional accessories, such as remote mics and TV streamers, that integrate seamlessly with select models. These tools can significantly improve specific listening environments, like watching television or attending group gatherings. It’s a targeted approach that allows users to tailor their hearing experience based on lifestyle and social needs

Disadvantages

• Limited in-person service may not suit all users: Audicus operates entirely online, meaning there are no physical retail locations for fittings, adjustments, or walk-in support. While this model offers convenience for many, it may be a drawback for older adults or individuals who prefer face-to-face interactions, especially when troubleshooting device issues or needing hands-on guidance
• Customer service responsiveness can vary: While many users report helpful and friendly service, others have experienced delays in communication, particularly during high-demand periods or when resolving technical problems. Inconsistent response times can be frustrating for customers who need timely assistance for repairs, replacements, or setup questions
• Bluetooth and app functionality can be inconsistent: Some users report connectivity issues with Bluetooth features or challenges navigating the third-party app used for device control. These issues may affect users who rely on streaming or app-based adjustments, especially if they are not comfortable managing tech-related troubleshooting on their own
• Not ideal for severe or complex hearing loss: Audicus’s devices are designed primarily for mild to moderate hearing loss. Individuals with more complex audiological needs or profound hearing loss may not receive the same level of benefit from these devices and may require in-person care or more advanced programming than what remote services can provide

Customer Experience

Audicus has earned a solid reputation among customers, with a rating of 4.3 out of 5 on Trustpilot based on verified user feedback. Additionally, their website reports that 93% of customers rate them 4 or 5 stars, reflecting a consistent level of satisfaction across thousands of reviews. The majority of users appear to have positive experiences with both the products and the support team.

Positive feedback

Many customers express satisfaction with Audicus’s easy and convenient online process, highlighting how simple it is to order hearing aids, complete hearing tests, and receive ongoing support without needing in-person visits. Users often commend the knowledgeable and attentive customer service staff for their timely follow-ups and clear explanations. The pricing model, especially the option to lease or purchase with transparent costs, is frequently mentioned as a major benefit. Features such as Bluetooth connectivity, rechargeable batteries, and app-based controls are appreciated for their usability and practicality, especially among tech-savvy users.

Critical feedback

Critical reviews commonly mention delays in shipping or response times from customer service during high-demand periods. Some users also report technical issues with devices, such as inconsistent performance, sound quality concerns, or difficulties adjusting volume and settings. A few customers express frustration with the leasing agreement, stating they were unclear about the terms related to upgrades or copays for lost devices. Others note that remote support may not be ideal for those who prefer in-person adjustments or are less comfortable with technology.

Proactive approach

Audicus regularly responds to critical reviews across platforms, offering clarifications, refunds, or direct support. In many cases, the company follows up with offers to schedule appointments, send replacement parts, or connect customers with audiologists. Their responsiveness and willingness to resolve concerns help reinforce trust, even when issues arise.

Customer Support

Audicus offers a wide range of customer support options designed to make hearing care accessible and user-friendly. Customers can reach the support team by phone at 917-999-0705 for technical help or at 855-971-0451 for sales inquiries, Monday through Friday during standard business hours. They also offer support via email at help@audicus.com, and general questions can be directed to contact@audicus.com. For immediate assistance, Audicus provides a live chat option available through the “Chat Us” feature on their website, which connects users with a representative during business hours. In addition to traditional support, customers can communicate through text or video calls for programming adjustments or troubleshooting, adding flexibility for those who prefer virtual interaction.

To help customers get started and feel confident using their hearing aids, Audicus provides a library of video tutorials covering topics such as device orientation, Bluetooth connectivity, and remote adjustments. These tutorials are especially useful for first-time users or anyone who prefers step-by-step visual guidance. The company’s Support Center offers searchable FAQs, user manuals, maintenance tips, and walkthroughs for the online hearing test. Customers can also schedule professional cleanings or request manufacturer-level repairs through the support page, with services like clean-and-care ($50 per pair) and reprogramming offered throughout the life of the device at no extra charge.

Conclusion

Audicus stands out as a fully remote hearing aid provider that blends affordability with accessible, user-friendly technology. Their services are tailored for individuals with mild to moderate hearing loss who prefer to manage their hearing care from home. Key features such as Bluetooth streaming, rechargeable batteries, and personalized programming offer flexibility for users across various lifestyles, whether they’re tech-savvy professionals, retirees looking for discreet solutions, or budget-conscious first-time buyers.

The company’s advantages include transparent pricing, flexible purchasing options (including the Audicus Plus membership), and an intuitive app that enhances control and customization. Their hearing aids are consistently praised for ease of use, solid audio quality, and a seamless ordering process. Customers also benefit from a generous 45-day risk-free trial, lifetime support, and optional protection plans, all of which contribute to a high level of satisfaction. However, drawbacks such as variable customer service response times, the lack of in-person support, and occasional technical issues with Bluetooth connectivity are concerns worth considering, particularly for users who may need more hands-on assistance.

If you’re experiencing hearing difficulties and want to know more about the best hearing aid brands and options, we offer comprehensive reviews of top providers and a comparison tool to assist in your decision-making process. Additionally, our blog provides valuable insights into the hearing aid industry, helping you make an informed choice tailored to your needs.