Questco PEO Review: Pros & Cons, Features, Prices, and More!

Questco is a Professional Employer Organization (PEO) based in metro Houston, Texas, that is designed to serve small to mid-sized businesses nationwide. The company provides its services in multiple categories, including payroll, employee benefits, HR services, worker’s compensation, safety consulting, and more. If you are interested in knowing more about Questco PEO, keep reading this article, as we will be reviewing it in terms of features, services, prices, and more.

Questco at a Glance

Questco was founded in 1989 and has its headquarters around Houston, Texas. For decades, Questco has been a leader in the PEO market. It has been providing its services in payroll and other HR solutions for clients nationwide at very affordable prices. Questco started small and has been growing and adjusting its services to perfectly fit the needs of the market. It has worked and regularly works on utilizing any new and modern ideas and practices, and makes use of all the technological advances for its services; this way, Questco has established itself and retained its presence against its competitors. So despite being a relatively smaller PEO company, Questco still fares against its competitors in many aspects.

What sets Questco above other PEO companies is its flexibility and scalability as well as its unmatched affordable prices. After researching Questco’s services, we found out that it is best for small to mid-sized businesses, especially ones that are looking for simple solutions; however, that does not mean that Questco’s services are limited to that.
 

Questco Services and Features

Questco PE offers its services in six important aspects of HR; HR operations, payroll, employee benefits, HR compliance, HR technology, and safety & worker’s compensation. In this section, we will go over all of these aspects in detail.

You can utilize all the services by Questco for many purposes, with its certified, credentialed, and experienced customer support team to get help. Questco’s team will guide you through every step of the way and help you with your problems, practices, processes, and more.

Questco’s services include:

HR compliance

You get job descriptions, policies, compliant HR forms, custom handbooks, HR assessments, and more.
 

New hire onboarding

This includes custom forms, electronic paperless onboarding, and form compliance review.
 

Training and development

This service includes a learning management system, web-based training modules, compliance training, on-site training led by HR professionals, team building, management & supervisory training, and employee leadership development. Please note that limitations and additional costs may apply.
 

Government compliance advice

With this feature, you get unemployment claims management, EEOC administration, FMLA administration, and FLSA compliance.
 

Employee relations

To improve employee relations, you get:

1. Dedicated customer support from 7 a.m. to 7 p.m. CST Monday through Friday
2. HR advisory services
3. Conflict resolution advisory and support
4. Employee termination review and advisory
5. Witness and support advisory for separations
6. Formal investigation support
7. Verifications of employment, education, and certification.
    

Recruiting

For recruiting, Questco provides job postings, candidate sourcing, placement, and screening services, market data & compensation analysis, job description development, pre-employment assessments, and criminal checks.
 

Employee administration

To make things easier for you, you get background checks, credit checks, and drug & alcohol testing. Please note that limitations and additional costs may apply.
 

Benefits administration

You are granted access to many benefits in this category, including:

1. Access to large group medical plan with a variety of plan options
    
2. Processing of employee additions, terminations, open enrollments, and qualifying events
    
3. COBRA Administration
    
4. Section 125 compliance
    
5. Creditable coverage analysis and reporting
    
6. Assistance to employees for claims filing, claims reimbursement, and claims advocacy
    
7. In-house invoice reconciliation for client-owned plans, limiting client expense due to untimely employee termination with carrier
    
8. ACA reporting and compliance
    
9. Minimum Essential Coverage (MEC) plans are available
    
10. PCORI fee calculation and form 720 for self-funded medical plans
     
11. Forms 1094-C/1095-C for Applicable Large Employers (ALEs)
     
12. A broad selection of voluntary insurance benefits, including dental, vision, AD&D, disability, and additional work-site products
     
13. Access to a professionally managed large group, low cost 401 (K) plan with flexible plan design options and a spectrum of investment choices

Questco helps you make the best out of your system by providing many benefits in this aspect, including digital form management, streamlined intuitive online enrollment systems, smartphone & mobile-friendly options, and the ability to compare multiple plans side-by-side to choose the right one, and consistently updated reporting and tracking tools. In addition to that, Questco offers many benefits for you and your employees to choose from as you see fit. It also allows you to customize your own benefits according to your employees’ needs.
 

Payroll administration

Questco makes payroll administration an easy job with its long list of features. These features include:

1. Payroll Processing
2. Direct Deposit
3. Pay Cards
4. Wage Garnishment Support
5. Insurance & Business Deductions
6. Multi-Location Payroll Distribution
7. Online Document Systems
8. State & Federal Tax Remittance
9. Annual & Quarterly Tax Reports (Forms 940 & 941)
10. W-2 & W-3 preparation and delivery
11. More than 20 standard reports
12. PTO tracking
13. Job Cost Reporting
14. ACA Reporting
15. Custom Reports
16. Time Clocks
17. Certified Payrolls
18. Time & Attendance System
     

Timekeeping

This is a payroll feature, and it offers time clocks that are biometric as well as GEO fencing and a mobile-friendly platform. The system also offers time and attendance features.
 

Risk management and safety

This service offers many features, including:

1. Access to Master WC plan
2. Individual Broker of record (carve-out also available)
3. Claims Reporting
4. Claims Management
5. Claims Administration
6. Claims Resolution
7. Claims Monitoring
8. Safety Policies
9. Safety Training
10. Safety Visit
11. OSHA Reporting
     

Questco PEO Pricing

As for Questco’s pricing, the company does not advertise any plans with fixed subscriptions. What you need to do is to visit their website and contact their sales team to get a personalized quote. In this process, you will be asked to fill out a form with some information, including your name, email address, phone number, company name, your job title or what most closely matches it, how many employees you have in your company, your preferred way of communication, and a description of what services you expect to receive from Questco. After you submit the form, Questco’s sales team will get in touch with you as soon as possible to offer you all the options that fit your needs at the best prices.
 

Customer Support

Questco considers serving its customers a top priority. To help customers, Questco offers support through multiple channels:

1. Email: [email protected]
2. Toll-Free: 800.256.7823
3. Texas: 936.756.1980
4. Nebraska: 402.592.8334
5. Arizona: 888.924.7569 Colorado (Employer’s Resources of Colorado): 719.448.9009

You can also visit them on-site at their main office:

480 Wildwood Forest Dr.
Suite 500
The Woodlands, TX 77380
 

Final Words

Questco remains on top of the list of leading PEO companies in the United States. It offers its services nationwide in many aspects that are related to HR operations and payroll with competitive prices and customizable benefits and features. If you are looking for a PEO company for your small or mid-sized business. Questco is the right one for you.