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Oracle CRM

Oracle CRM Review: Features, Plans, and Prices!

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Oracle CRM Review: Features, Plans, and Prices!

Oracle CRM is a customer management application developed by Oracle Corporation. Oracle CRM system includes Oracle and PeopleSoft products but leads with Siebel CRM and CRM software on Demand.

It is a CRM software that aims to help business owners optimize their sales process, boost sales productivity, and help reduce the cost of business. Oracle CRM is feature-rich, has a user-friendly interface, different deployment models, and various product lines.


Flexible configuration
Analytics and reporting
Cloud-based solution to reduce implementation time
Can be integrated with Oracle’s Commerce solutions to extend the CRM functions


UI needs improvement
Needs more customization abilities


Quick Stats

Cloud-Based Software
Not Available
Free Trial Available:
Free version available

If you're looking for effective Customer Relationship Management (CRM) software, then you might want to explore this article further, as we will explain all the different features, plans, products, services, and prices of Oracle CRM software.

About Oracle CRM Software

Oracle CRM has been developed by Oracle corporation to help businesses boost their sales productivity and optimize their sales processes. Already a lead player in the CRM industry, Oracle CRM is rich in features, has an intuitive and user-friendly interface, different deployment models, and various product lines.

Using Oracle CRM will make it easier for your business to handle customer communication and satisfaction. Moreover, this software can help your business make smart decisions by helping you oversee and manage the different stages of customer service. Oracle CRM software can automate almost all the essential tasks, including lead qualification, categorization, opportunity tracking, and management.

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This is not all, Oracle CRM can also work on forecasting optimization, analytics, and reporting. This Customer Relationship Management software also has comprehensive marketing campaign management features, ROI measurement tools, and lead nurturing. No need for hours of wasted time and effort, all complex CRM issues can be handled in a fast and effective way with Oracle CRM. This way, your business will prosper and stand out in the competitive market. You will also be able to build a rewarding and memorable relationship with customers.

Oracle CRM Key Features

Oracle CRM is rich in features and can offer your business more than you can imagine and expect. The following are some of the main features that Oracle CRM can offer your business:


Oracle CRM software can help you automate sales processes to enable salespeople to be more efficient, focus on customers, and close more deals. Moreover, it provides your sales reps with a customizable interface that they can choose however they like. It also allows sales reps to access the software from anywhere as it is an on-demand CRM solution.

Oracle CRM can also improve interaction with customers by granting everyone in the organization access to a single customer repository. This software can also help salespeople and managers access advanced analytics to improve pipeline visibility; which, in return, makes forecasting easier and more accurate.


Using Oracle CRM can help increase the effectiveness of marketing campaigns by helping companies ensure that the right message is delivered to the right prospect with adaptive 1:1 campaigns. Moreover, you are able to deliver quality leads to sales by gathering more complete information through progressive profiling of each interaction.


The Oracle CRM program creates the most demanding, real-time integrations in a multi-software system to connect with other applications and to obtain a secure, all-inclusive preview on related data.

Oracle CRM allows technology to include Web links, custom tabs, mash-ups, JavaScript, and RSS feeds. Moreover, administrators have the ability to integrate without requiring development or IT resources.

Single-occasion sign in

The system supports automated authentication within corporate networks and portals and doesn't require login credentials every time it is to be used. All applications support a single identity management system. This way, you will save the time and effort of both your customers and employees.

Call center

With Oracle CRM, customers can interact with a company's customer service team through any channel they wish including IVR, phone, and email. It also helps agents quickly and accurately find the correct answer the first time the customer asks the question.

The great thing about Oracle CRM is that it helps customer support agents quickly and accurately find the right solution for the customer the first time. It includes full-solution lifecycle management to enable companies to create and maintain a relevant solution library.

Oracle CRM can also monitor customer satisfaction and provide feedback for agents' performance management. It also offers your business monitors organizational efficiency to maintain continual process improvements.

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Single vendor solution

No need for any other CRM to respond to critical business processes. The tool will support vital business flows, such as lead-to-order and opportunity-to-quote. Pre-built integrations, such as JD Edwards EnterpriseOne and Oracle E-Business Suite, help sales organizations' performance, adoption, and information. Third-party applications include Microsoft Office and Lotus Notes.


Oracle CRM provides you with access to real-time business intelligence. It can also create historical and trend analysis through data warehouse functionality. Moreover, not only does it allow companies to create ad HOC analysis, but it also covers a comprehensive set of subject areas and can easily cover all CRM functionality.

Oracle CRM Plans and Prices

To put it simply, Oracle CRM's prices are only available upon request as is stated on their website. This is usually common in large, enterprise-level software providers. You can find websites that provide you with prices for each of this CRM's plans. However, you need to understand that your price will most likely be different from that as it depends on your business needs and demands.

However, most small and medium-sized companies should expect to pay a few thousand dollars per month for their Oracle CRM services. Regardless, Oracle offers many software solutions designed for businesses of all sizes, which means it's very much worth your time to reach out to its sales team to see how much a custom software package will cost your business.

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Here are some of the plans that Oracle CRM offers:

  • Free trial | Free of charge
  • Standard version | Quote-based
  • Enterprise version | Quote-based
  • Self-deployed version | Quote-based

Oracle CRM Integrations

Oracle CRM integrates with the following systems and applications:

  • Siebel CRM.
  • Oracle E-Business Suite.
  • JD Edwards EnterpriseOne.
  • Lotus Notes.
  • Microsoft Office.

Oracle CRM Customer Support

Oracle CRM, like all other Oracle products, has a great customer support team that will help you solve any issues and problems effectively. You can contact the Oracle support team via phone, live chat, email, and their ticketing system.

You can contact their sales at +1.800.633.0738. As for general inquiries, you can call them at +1.650.506.7000 or +1.800.392.2999. These numbers are available Monday to Friday, from 5 a.m. PST to 5 p.m. PST.

You can also check out their website's FAQs, knowledge base, and blogs for more help and information.

Bottom Line

It is no secret that Oracle CRM, like any other Oracle product, is a leader in the market. It can support your business regardless of its size. It can also help optimize your sales, boost your productivity, and reduce costs for your business.

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Make sure to contact their sales team via the numbers provided above to get a quote of how much you will be paying for your subscription.

Does Oracle CRM offer a free version?
How much does Oracle CRM cost?
Does Oracle CRM support integrations?
What business sizes does Oracle CRM support?

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