Bitrix24 CRM: Full Review, Products and Solutions

Bitrix24 CRM is a great customer relationship management software for small and medium-sized businesses that offer feature-rich solutions for marketing teams and customer service, project management, and HR. Continue reading our full review to know everything Bitrix24 has to offer.

About Bitrix24

Bitrix24 CRM aims to be the only business software you will need, as it provides several solutions for communications, tasks and projects, CRM, contact center, and websites. It is rated 4.1 stars out of 5 by G2, out of 427 reviews, as customers praised its diverse solutions, high-quality solutions, and competitive pricing while condemning its complex interface.

Bitrix24 is trusted by over 10,000,000 organizations worldwide and is available in 18 languages. Bitrix24 CRM also offers an on-premise, self-hosted version of its software where you get to run on your server with full control over data, source code access, and additional tools.
 

Bitrix24 Key Features and Solutions

Bitrix24 CRM offers its solutions by role, industry, need, tool, and business size. We will be discussing its key features by role, being Marketing, HR, Project Management, and Customer Service.

Marketing Solutions

Marketing automation

Bitrix24 CRM allows you to create and automate your email marketing campaigns, ads, and more. Automation allows you to focus on the more important tasks rather than the repetitive manual ones.
 

Contact center

Bitrix24 CRM's contact center unifies your business communication channels, as it integrates all chats, web forms, emails, and phone calls into its CRM software. Every business's success heavily relies on its customer service, and Bitrix24 promises to provide you with the best.
 

Lead generation and nurturing

Your company will have the necessary tools for collecting leads and tracking their progress through your sales pipeline. Your team will be presented with all information regarding a lead for them to perform the best marketing tactics and be contextual.
 

Client management

Bitrix24 CRM keeps records of your leads and customers in its database. All information is available for easy access by your teams in our place.
 

Sales analytics

Bitrix24 CRM will provide you with all the in-depth data and analytics you need to optimize your business, its website, campaigns, and everything in between.
 

Marketing team collaboration

You get the power of marketing team collaboration in the palm of your hands with multiple communication channels. You can use Gantt charts to visualize your plans and set up tasks, to-do lists, and calendars to collaborate on getting projects done.
 

Tasks and projects

Tasks and project tools will help you organize your team's work and increase productivity.
 

Document management

Bitrix24 CRM software offers you cloud storage where you can manage your documents, organize them, and set access permissions to protect private or sensitive information.
 

Integration with social networks

Bitrix24 CRM integrates social media networks into its software to provide you with a more streamlined communication process with your leads and customers.
 

Bots and AI

You can extend your company's capabilities and its website's reach and resources by adding bots and AI.
 

Group calendars

Group calendars will help sync your team's meetings and availability so that everyone stays in contact with expectations by posting due dates and team meetings.
 

CRM web forms

Bitrix24 CRM allows you to build your own web forms to capture leads in addition to building your own company website.
 

HR Solutions

Employee directory and management

Bitrix24 CRM provides you with HR solutions, such as the ability to create your employee database and customize its fields and all their information.
 

Self-service and workflow automation

Self-service tools allow your employees the ability to access their timecards, benefits, tax files, and more information on their own. And workflow automation will automatically calculate their working hours as they clock in and out.
 

Real-time communication

Your teams can seamlessly communicate with each other in real-time within Bitrix24's office management software. You can use the communication platform to send announcements, create company charts, and help coworkers stay connected.
 

Time management

Bitrix24 also packs its own time management tools, where employees can track the time spent performing tasks, in addition to their working hours.
 

Report builder

Bitrix24 will help you compile reports with its easy-to-use interface, as all of the information you need is stored within its software.
 

Project Management

Project management solutions are manifold, and they include the ability to:

• Create to-do lists
• Create Gantt chats
• Set task dependencies
• Share files and storage
• Convert emails to tasks
• Use pre-built templates for tasks

Moreover, with project management solutions, you get advanced reporting where you get to customize your reports from every aspect of your business and set up your own automated workflows, so you spend less time assigning tasks and doing all the repetitive manual work.
 

Customer Service Solutions

Customer service solutions help you provide your customers with the best support experience, thus increasing their loyalty to your business and keeping them satisfied. You get a variety of features, such as:

Customer contact center

The customer contact center is what your customers will contact if they need any help or have any questions; if you do not have a contact center already set up, Bitrix24 will do that for you.
 

Social networks integrations

Integrating your CRM and customer service software with social networks allows you to communicate with your customers from any social network in one place. This allows you to easily manage their issues and get your business' brand out in the world.
 

Queueing and routing

Queueing and routing works by directing incoming calls or support tickets to the appropriate department or team, so the customer wastes no time waiting for the right person and gets the information and help they need in no time.
 

Knowledge management

Knowledge management tools allow you to create notes on past customer interactions with your company, including their calls, emails, or text messages. This helps your business become more efficient when contacted by customers as they get an idea of what to expect and the best way to provide a resolution.
 

Live chat and instant messenger

Bitrix24 provides your business' website with a live chat bar where your customers and potential leads can directly contact you through instant messaging. Instant messaging also allows your team to contact each other in real-time and ask for help regarding their customer calls without transferring them back and forth.
 

Telephony

Bitrix24 CRM has a built-in business phone system with its software that allows you to reach international customers and operate globally. You also get to keep using your business's phone number.
 

Help desk

You can integrate a help desk to your company's website where customers can find frequently asked questions and be able to submit inquiry tickets to your support team.
 

Website Solutions

Another great aspect of Bitrix24's service is that it allows you to build your own company website and set up your online store. Several free templates are available to get you started, with web forms and web widgets.

Websites built with Bitrix24 are mobile and SEO friendly, and they include Google Analytics integrations.
 

Bitrix24 CRM Plans and Prices

Bitrix24 offers four plans for its CRM software which includes all the previously mentioned business solutions.

Free plan: Unlimited users and 5GB storage

The free plan provides you with the following features:

• Unlimited deals
• Unlimited contacts
• Product catalog
• 1 Sales pipeline
• CRM forms
• Chat
• HD Videocalls
• Calendar
• Company workspace
• Feed
• Knowledge base
• Basic website building tools
• Basic contact center features
   

Basic plan: $39 per month

This plan offers everything in the free plan, in addition to some extra features for each business solution, such as:

• Document generator
• 5 users
• 24 GB of storage
• CRM analytics
• CRM payment and delivery
• CRM access rights
• 5 pipelines
• Social media networks
• Telephony integration
• Unlimited invoices
• Much more
   

Standard plan: $79 per month

The standard plan includes everything in previous plans, in addition to more personalized features such as:

• 50 users
• 100 GB of storage
• Unlimited quotes
• 10 sales pipelines
• Ad campaigns
• Automatic customer journey tracking
• Site builder access rights
• Much more
   

Professional plan: $159 per month

The professional plan is the fully-featured Bitrix24 CRM package, and it packs all the advanced features it offers with all the previously mentioned features. Extra features include:

• Unlimited users
• 1,024 GB of storage
• Business process automation
• Smart process automation
• Call tacking
• Sales analysis tracking
• Automated ad management
• Call tracking
• Unlimited knowledge base
   

Customer Support

You can reach Bitrix24's team through live chat on their website or by phone at +1-703-740-8301 or email at [email protected] A support center is also available on their website to guide you through their software and any common problems or inquiries you may have.
 

Final Words

Bitrix24 CRM is used and trusted by millions of organizations to provide them with all the solutions they need and replace the individual software they use to run their businesses. Bitrix24 CRM offers a free plan with unlimited users, which offers all the necessary basic features so you can try out their software before committing to a paid subscription.