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Bitrix24

Bitrix24

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Pros
  • Free plan forever
  • All-encompassing solution
  • Telephony integration
  • Unlimited deals and contacts
  • Sales enablement tools
Cons
  • Not a standalone CRM
  • Lack of transparency
  • Limited number of pipelines in lower-tiered plans
Summary

Bitrix24, launched in 2012 by Bitrix Inc., is headquartered in Alexandria, Virginia. They have quickly evolved into a comprehensive online workspace integrating collaboration, project management, CRM, and automation tools into one platform. Bitrix24 caters to organizations of all sizes, offering services accessible via browser, mobile, and desktop apps. Their unique features include telephony integration, which automatically records calls and adds them as new deals, and CoPilot, an AI assistant that helps automate tasks and generate ideas. Their fixed-rate pricing and unlimited user access on the free plan stand out, making them an attractive option for many businesses. Customer feedback is mixed, with users praising their extensive functionality, mobile CRM, and competitive pricing compared to other solutions. However, some have found the interface overwhelming and the learning curve steep, particularly for new users. The overlapping features between CRM and other products can create confusion about what each component truly offers. Their industry credentials include SAS 70 Type II and GDPR compliance, ensuring secure, encrypted connections for their users. Whether you’re a small business or a larger enterprise, Bitrix24 offers a broad set of tools that could transform your business operations. Read our full review to discover how they could fit your operational needs.

Quick Stats
  • Cloud-Based Software : True
  • Cost : Free plan, then $61 monthly or $49 when billed annually
  • Free Trial : Unavailable
  • Mobile App : True
  • Business Size Supported : Any
Selling Points
  • Fixed-rate pricing
  • Integrated contact center
  • CoPilot assistance
  • Unlimited users on free plan
Pricing Options
  • Annual Subscription
  • Free Trial
  • Freemium
  • Monthly Subscription
Features & Services
  • Activity Logging
  • AI-Powered Tools
  • API & Developer Tools
  • Undisclosed
    Automated Workflow Builder
  • Contact Management
  • Deal Tracking
  • Email Campaigns
  • Email Syncing & Templates
  • Field Customization
  • Lead Management
  • Performance Reports
  • Pipeline Management
  • Reporting & Insights
  • Workflows
Integrations
  • Accounting Software
  • Lead Generation
  • Marketing Automation
  • Productivity Tools
  • Project Management
Security Features
  • Compliance Certifications
  • Data Encryption
  • Role-Based Permissions
  • Single Sign-On (SSO)
  • Two-Factor Authentication (2FA)
Customer Support
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
FAQs
Does Bitrix24 offer CRM functionality?
How much does Bitrix24 CRM cost?
Is Bitrix24 suitable for small businesses?
What are the advantages of using Bitrix24 CRM?
How secure is Bitrix24 for business use?