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Pinpoint Payments

Pinpoint Payments: Payment Processing Review

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Pinpoint Payments: Payment Processing Review

Updated: December 7, 2023

Choosing the most suitable payment processing solution for your company may feel like navigating a maze of possibilities, leaving you unsure of the best course of action. In this review, we focus on Pinpoint Payments—a rising star in the arena of financial transactions, attracting the attention of organizations looking for more than simply a service but a strategic partner on their road to operational excellence.


Hardware and software
Dual Pricing (surcharge program)
Merchant cost consulting
Free virtual terminal
Various payment methods
Security and fraud prevention
Chargeback management


No international payments
Lack of transparency


Quick Stats

Transaction Speed
24 hours
Customer Experience
Business Size Supported
Small-medium sized businesses (SMBs), large and high-risk businesses
Transparent Pricing
Pricing Model
Trustpilot Score
4.8 out of 5
BBB Rating

Company Overview 

Pinpoint Payments, or what was previously known as Pinpoint Intelligence, is a global payment processing solutions leader and a four-time Inc. 5000 company. The company was established in 2013 in Fresh Meadows, NY, and has helped thousands of merchants reduce costs, boost their profits, and grow their company.

With their rich history, the company has evolved to become a key player in the credit card processing industry. The company's size and market position reflect their ability to adapt to changing market demands. This merchant service provider's reputation for reliability is built on a foundation of cutting-edge technology and a commitment to fostering lasting partnerships with customers.

Understanding a company's journey is vital when choosing a credit card processing partner. Pinpoint Payments' growth trajectory showcases their ability to anticipate industry trends and proactively meet the needs of their diverse clientele. As businesses explore potential partners, this provider's market position and reputation as a trustworthy service provider make it a compelling choice for many.

Pinpoint Payments has an A+ rating and accreditation from the Better Business Bureau (BBB).

Service Offerings 

Their credit card processing services are designed to meet the diverse needs of businesses operating in various sectors. The company recognizes that the landscape of electronic transactions is ever-changing and that merchants require flexible solutions. Whether it's the seamless integration of payment gateways for e-commerce or the optimization of in-store payment processing, Pinpoint Payments caters to a variety of industries, such as restaurants and service businesses.

Some of the other services they offer include:

  • Chargeback management: The company provides robust tools and strategies, such as pre-chargeback alerts and Chargeback Representment, to help mitigate risks, resolve disputes efficiently, and maintain healthy financial operations. Through proactive monitoring and dispute resolution mechanisms, they assist businesses in navigating the complexities of chargebacks with ease
  • POS system: They provide a Point-of-Sale (POS) system that integrates seamlessly with their credit card processing services. Merchants can benefit from a unified system that simplifies transactions, inventory management, and overall operations at the point of sale
  • 24/7 customer support: The responsive support team at the company becomes a trusted ally for businesses navigating the challenges of credit card payments, providing peace of mind and timely assistance through their merchant support
  • Reporting and advanced analytics: Businesses can gain valuable insights into transaction trends, customer behavior, and overall performance. This data-driven approach empowers merchants to make strategic decisions, optimize their financial strategies, and identify opportunities for growth
  • Integration: For businesses, integration is key to streamlining operations. Pinpoint Payments provides seamless integration solutions and the latest technology, ensuring their services blend effortlessly with a business's existing systems. Whether it's an e-commerce platform, POS system, or other software, they facilitate smooth integration, reducing friction in day-to-day operations and enhancing overall efficiency
  • Live chat: This provider offers live chat support, enabling clients to receive immediate assistance and guidance. This real-time communication channel is particularly valuable for addressing time-sensitive issues and providing businesses with the agility needed in the dynamic landscape of credit card transactions
  • Security and fraud prevention: Ensuring the security of transactions and preventing potential fraud is a top priority for this provider. The company employs state-of-the-art security measures and fraud prevention protocols, such as Verifi, A Visa Solution, Ethoca Alerts, and 3D Secure powered by PAAY, to safeguard sensitive information and maintain the trust of both businesses and their customers
  • Various payment methods: Recognizing the diverse preferences of customers, this provider supports various payment methods, such as in-person, online payments, invoices, wireless, and contactless payments. Whether it's credit cards, debit cards, digital wallets, or other forms of electronic payments, merchants partnering with Pinpoint Payments can cater to a wide range of customer preferences. This flexibility ensures a seamless and inclusive customer payment experience, contributing to overall customer satisfaction
  • Free virtual terminal: This tool empowers customers to process transactions remotely, whether over the phone or through mail orders. The free virtual terminal enhances the flexibility of businesses, enabling them to adapt to evolving consumer behaviors and preferences
  • Quick cash flow: Expedited settlement processes and efficient fund transfers contribute to the financial agility of businesses, ensuring they can meet their operational needs without unnecessary delays
  • Merchant Cost Consulting: Understanding the cost implications of credit card processing is crucial for businesses to optimize their financial strategies. Pinpoint Payments goes the extra mile by providing merchant cost consulting services. Clients can benefit from insights into cost structures, helping them make informed decisions and maximize cost efficiency in their credit card processing operations. The cost of this additional feature varies depending on the size of your business, and you’ll only need to pay for this service if they are successful in helping your business save money
  • Dual Pricing program: This program allows businesses to pass on a portion of the processing fees to customers, helping them offset the financial impact of credit card transactions and maintain healthier profit margins. It is the same as most payment processors' standard surcharge program, where customers can avoid the extra fees if they pay in cash.
  • Hardware and software: This provider recognizes that businesses have diverse hardware and software solution requirements. Whether a company operates in a physical retail environment or relies on e-commerce, Pinpoint Payments offers tailored solutions. From POS hardware to software integrations, clients can choose the tools that best suit their operational needs, providing a customized and efficient credit card processing experience

Advantages & Disadvantages

In the ever-evolving landscape of credit card processing, businesses must carefully weigh the advantages and disadvantages of potential partners to make informed decisions that align with their unique needs.


  • Improved cash flow: Pinpoint Payments excels in optimizing cash flow for businesses. With expedited settlement processes and efficient fund transfers, companies partnering with them can experience a significant boost in financial agility. This advantage becomes particularly crucial for businesses that rely on a steady and timely influx of funds to meet operational needs and seize growth opportunities
  • Integration capabilities: The seamless integration solutions provided are a major advantage for businesses. Whether it's e-commerce platforms, point-of-sale (POS) systems, or other software, Pinpoint Payments facilitates smooth integration. This capability reduces friction in day-to-day operations, enhances overall efficiency, and allows businesses to adapt to evolving consumer behaviors with greater ease
  • Chargebacks: Chargebacks can pose significant business challenges, impacting cash flow and operational efficiency. This provider addresses this concern by offering robust tools and strategies for chargeback management. Businesses can benefit from proactive monitoring and dispute resolution mechanisms, ensuring a streamlined process for mitigating risks and resolving disputes efficiently
  • Surcharge program: Pinpoint Payments stands out by offering businesses a surcharge program. This strategic tool empowers merchants to manage the costs associated with credit card transactions effectively. By passing on a portion of the processing fees to customers, businesses can offset the financial impact, maintain healthier profit margins, and make more informed decisions regarding their pricing strategy


  • No international payments: One notable limitation of this provider is their relatively limited support for international payments. Businesses with a global footprint or those heavily involved in international transactions may find this aspect restrictive. Pinpoint Payments may not be the ideal choice for customers seeking comprehensive solutions for different currency payment processing
  • Lack of transparency: While Pinpoint Payments prides themselves on transparent fee structures, there are instances where some may perceive a lack of transparency in their plans, prices, and whether they have contracts or not. It's essential for potential customers to carefully review and understand their pricing structure and ask all the important questions once they get in touch with a salesperson to avoid potentially unpleasant surprises

Pricing Structure 

No information about their pricing structure or plans is shared on their website. Businesses should carefully evaluate their transaction volumes and unique requirements when comparing rates to determine the most cost-effective solution. It's essential to be aware of potential hidden fees that may arise based on specific business needs.

Security Measures & Fraud Prevention 

Pinpoint Payments' commitment to staying ahead of evolving security risks is a significant reassurance for businesses. The implementation of cutting-edge measures reflects the company's dedication to providing a secure environment for transactions. Merchants operating in industries with stringent regulatory requirements can take confidence in this provider's adherence to PCI-DSS standards and other regulations.

Compilation of Customer Reviews & Feedback:

Businesses from many industries have shared their experiences working with this provider, shedding light on the practical implications of the company's services. This feedback provides a link between the theoretical benefits described in service offerings and the practical outcomes obtained by enterprises in the field.

They have a 4.8 out of 5 rating on Trustpilot, where many customer businesses across different sectors and sizes have found value in the company's commitment to transparency, security, and tailored solutions. They also comment on their excellent customer service and responsiveness to customer's questions.

Even though there are not many negative reviews online, this says nothing about the quality of this provider's services. Before making your final decision, contact current or previous customers to gain a better understanding of the company and how they treat their customers. 

Customer Support & Service

You can contact them by phone at a toll-free number 888.370.9596, email at, or online from their website by clicking on ‘Apply Now.

They provide resources such as webinars, blogs, and robust technical support. These resources not only enhance the user experience but also contribute to businesses' confidence in leveraging the full potential of their credit card processing solution.


As businesses reflect on their unique needs and aspirations, Pinpoint Payments emerges as a commendable choice in the credit card processing landscape. The company's commitment to transparency, security, and customer satisfaction positions them as a reliable partner for businesses seeking to optimize their financial transactions.

Their security procedures demonstrate a thorough awareness of the current problems organizations confront in protecting sensitive information. The company's compliance with PCI standards and other regulatory criteria reflects its dedication to maintaining the highest levels of security and compliance, providing companies with a solid anchor against increasing cyber threats.

In conclusion, Pinpoint Payments stands as a beacon, guiding businesses through the intricacies of credit card processing. While this review provides a comprehensive overview, companies are encouraged to conduct further research by visiting our CCP review, blog, and comparison pages.

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