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Credit Card Processing Solutions

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East Commerce Solutions vs Pinpoint Payments

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Pros
  • Customer gift card
  • Remote deposit capture
  • Integration
  • 24/7 customer support
  • Streamlined deposits
  • Diverse payment methods
Pros
  • Hardware and software
  • Dual Pricing (surcharge program)
  • Merchant cost consulting
  • Free virtual terminal
  • Various payment methods
  • Security and fraud prevention
  • Chargeback management
  • Integration
Cons
  • Poor customer support
  • Lack of transparency
  • May not support multi-currency transactions
Cons
  • No international payments
  • Lack of transparency
Summary

East Commerce Solutions (ECS), established in 1994, is a credit card processing company based in East Providence, Rhode Island. Tailoring services for businesses of all sizes, ECS offers a diverse range of features. These include 24/7 customer support, innovative programs like the Intelligent Rate Program, and proprietary POS systems focusing on personalized service. Consistently ranking among the top 1% of MSP/ISOs in the U.S., ECS has garnered positive feedback for its streamlined setup processes and excellent support. Despite some reported concerns about customer service quality and transparency, ECS remains a prominent choice in the credit card processing realm, emphasizing accessibility, efficiency, and tailored solutions for businesses navigating digital transactions. The strategic acquisition by Payroc in 2022 adds to ECS's industry significance, marking its commitment to evolving with the dynamic needs of the market.

Summary

Pinpoint Payments is a credit card processor that was established in 2013. In the years since, they have become one of the industry's largest and most respected processors, with an ever-expanding global reach. They are a five-time Inc. 5000 company that offers a unique blend of merchant services for brick-and-mortar and online businesses, including those deemed high-risk. They serve a wide variety of industries, including retail, restaurants, health and beauty, medical, membership clubs, travel, eCommerce, and much more. They offer fast and secure payment processing solutions tailored to meet each client’s needs and are known for their 24/7 customer service. They are accredited with the BBB with an A+ rating and have a 4.8/5 review rating on Trustpilot. Pinpoint Payments has a dual pricing model where, depending on the client's preference, the cost of processing a credit card transaction could be passed on to card-paying consumers at the time of the sale, at which time it would be openly stated as a distinct line item. Aside from that, they do not share specific plans or pricing models, and prospective clients must submit for a quote.

Quick Stats
  • Transaction Speed : Unknown
  • Customer Experience : Fair
  • Money-Back Guarantee : False
  • Gift Cards : True
  • Real-Time Reports : True
  • Transparent Pricing : False
  • Pricing Model : Undisclosed
  • BBB Rating : A+
Quick Stats
  • Transaction Speed : 24 hours
  • Customer Experience : Good
  • Transparent Pricing : Unavailable
  • Pricing Model : Undisclosed
  • Trustpilot Score : 4.8 out of 5
  • BBB Rating : A+
Selling Points
  • No setup, application, or reprogramming fees
  • Chargeback & retrieval services
  • On-site training for hardware and software
  • Intelligent rate program
  • Proprietary POS
Selling Points
  • Reporting and advanced analytics
  • Quick cash flow
  • Live chat
System Features
  • Undisclosed
    Billing & Invoicing
  • Electronic Receipts
  • Undisclosed
    Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Undisclosed
    Recurring Payments & Billing
  • Reporting & Analytics
  • Undisclosed
    Virtual Terminal
System Features
  • Billing & Invoicing
  • Electronic Receipts
  • Free Hardware
  • Mobile Card Reader
  • Multiple Payment Gateways
  • Recurring Payments & Billing
  • Reporting & Analytics
  • Virtual Terminal
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Data Security
  • EMV Compliant
  • Payment Fraud Protection
  • PCI Compliance
Pricing Options
  • Undisclosed
    Annual Subscription
  • Free Trial
  • Freemium
  • Undisclosed
    Monthly Subscription
  • Undisclosed
    One-Time License
Pricing Options
  • Undisclosed
    Annual Subscription
  • Undisclosed
    Free Trial
  • Undisclosed
    Freemium
  • Undisclosed
    Monthly Subscription
  • Undisclosed
    One-Time License
Third-Party Integrations
  • Processing Services
  • Undisclosed
    Accounting Software
  • POS
  • Undisclosed
    Productivity Software
Third-Party Integrations
  • Processing Services
  • Accounting Software
  • POS
  • Productivity Software
Operating System Compatabilities
  • Android
  • Undisclosed
    Cloud-Based
  • Mac
  • On-Site Installation
  • Windows
Operating System Compatabilities
  • Undisclosed
    Android
  • Cloud-Based
  • Undisclosed
    Mac
  • Undisclosed
    On-Site Installation
  • Undisclosed
    Windows
Supported Payment Options
  • Undisclosed
    ACH Processing
  • Cash Transactions
  • Credit Card Terminals
  • Undisclosed
    Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Supported Payment Options
  • ACH Processing
  • Cash Transactions
  • Credit Card Terminals
  • Undisclosed
    Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • NFC Payments
  • Online Payment Procesing
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Tickets
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Undisclosed
    Mobile Application
  • Phone
  • Tickets

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