DLL Cleaning Services Review: Customized Commercial Care

DLL at a Glance

DLL Cleaning Services operates as an independent cleaning service rather than a franchise. They focus on commercial clients such as offices, multi-tenant buildings, medical practices, and other professional spaces. Their approach centers on routine scheduling, assigned cleaning teams, and pre-service walkthroughs to set expectations. Operations are concentrated in New York, with coverage across NYC, including Manhattan, Brooklyn, and Yonkers. There is no public record of acquisitions, mergers, or name changes beyond their formal establishment under the current brand in 2018.

The company’s core offerings include recurring janitorial and office upkeep, with options ranging from standard cleaning to more detailed visits. They also offer deep cleaning services for post-construction projects, move-ins, move-outs, and high-traffic commercial environments. Disinfection is presented as a supplemental service rather than a default, with messaging that focuses on maintaining cleanliness and reducing common workplace allergens. DLL typically provides its own supplies and equipment and promotes flexible scheduling to align with client operating hours.

In terms of reputation, DLL maintains a visible presence on public review platforms, where feedback often points to consistent service and dependable crews, alongside some criticism related to communication during the quoting stage. The company does not prominently promote awards, rankings, or third-party industry certifications on its website. However, DLL does maintain a Better Business Bureau profile and currently holds an A+ rating, though they are not BBB accredited. Overall, they position themselves as a practical option among independent janitorial providers serving small to mid-sized businesses that prioritize routine maintenance over highly specialized facilities management.

DLL’s Features & Solutions

Core commercial services

• Recurring office and janitorial cleaning: Routine cleaning for offices and shared workspaces, covering floors, surfaces, restrooms, and waste removal. Schedules are built around business hours to limit disruption
• Customized cleaning plans: Services are adjusted after an initial walkthrough to reflect square footage, foot traffic, and operational needs rather than fixed packages
• Day porter services: On-site staff available during business hours to handle touchups, restocking, and high-traffic areas as needed

Deep and specialty cleaning options

• Deep cleaning projects: More intensive cleaning for seasonal resets, move-ins, move-outs, or spaces that need extra attention beyond routine visits
• Post-construction cleaning: Removal of dust, debris, and residue following renovations or buildouts, with a focus on making spaces ready for occupancy
• Electrostatic disinfection: Optional disinfection service using spray application to evenly cover surfaces in offices, schools, and medical spaces

Industry-focused capabilities

• Medical and healthcare facility cleaning: Cleaning programs designed for clinics and medical offices, with emphasis on sanitation, surface disinfection, and consistent protocols
• Multi-tenant and commercial buildings: Support for lobbies, elevators, hallways, and shared restrooms in buildings with multiple occupants
• Educational and institutional spaces: Cleaning plans tailored to classrooms, administrative offices, and common areas with frequent daily use

Operations and service management

• Assigned cleaning teams: Clients are typically serviced by the same team to maintain consistency and familiarity with the space
• Company-provided supplies and equipment: Cleaning tools and products are supplied by the company, reducing the need for businesses to manage inventory
• Quality checks and follow-ups: Routine inspections and client feedback loops are used to address issues and maintain service standards

DLL's Costs & Contracts

DLL Cleaning Services does not publish fixed pricing or prebuilt plans on their website. Instead, businesses are directed toward a custom quote process based on factors such as space size, service frequency, and cleaning scope, as outlined on their page for commercial cleaning services. This positions their pricing as modular rather than tier-based, with costs tailored to each facility’s needs.

How services are purchased

• Prospective clients typically begin by requesting a quote or walkthrough through the company’s contact form
• Pricing is developed after evaluating square footage, visit frequency, and any specialty services requested
• There is no public mention of monthly or yearly pricing tiers, which suggests agreements are customized rather than packaged

What’s included vs. upsells

• Routine janitorial and office cleaning is presented as the baseline offering on their office cleaning page
• Services such as deep cleaning, post-construction cleanup, and disinfection are listed separately across service pages, indicating they function as optional add-ons rather than default inclusions
• The company states that cleaning supplies and equipment are provided as part of service, as noted within their core commercial service descriptions

Contracts and flexibility

• DLL states that they avoid complicated contracts, a point referenced in their general commercial service messaging, though specific terms such as minimum service length or cancellation notice are not clearly defined online
• Based on research done across public customer feedback, some clients describe flexible arrangements, while others note that service expectations should be clearly documented upfront

Payment methods and fees

• Accepted payment methods are not explicitly listed on the website. Through our research, it can be inferred that standard business payment options such as credit or debit cards are commonly accepted, though this should be confirmed during onboarding
• There is no public disclosure of cancellation fees, penalties, or administrative charges, making it important for businesses to review agreements carefully before committing

Overall, DLL’s pricing structure emphasizes customization over upfront transparency. This approach can work well for businesses with specific needs but requires closer attention to quotes and contract terms before signing.

DLL's Advantages

• Customized cleaning plans instead of fixed packages: Services are tailored to each workspace after a walkthrough, rather than forced into preset tiers. This helps businesses avoid paying for tasks they do not need while still covering high-traffic or sensitive areas that require more attention
• Consistent staffing for routine visits: The same cleaning teams are typically assigned to a location. Familiarity with the space can reduce missed details over time and limit the need for repeated instructions from managers or office administrators
• Flexible scheduling around business hours: Cleaning can be arranged during evenings, early mornings, or low-traffic periods. This reduces interruptions for employees and allows daily operations to continue without added friction
• Broad service coverage for commercial environments: Offerings extend beyond basic office cleaning to include disinfection, post-construction cleanup, and shared building maintenance. This makes it easier for businesses to consolidate services under one provider
• Supplies and equipment included: The company provides its own tools and products. This removes the need for businesses to manage inventory, storage, or restocking responsibilities

Why You Might Not Choose DLL

• Limited pricing transparency before consultation: Costs are not listed publicly, which means businesses must request a walkthrough to understand pricing. This can slow down decision-making for companies comparing multiple providers on a tight timeline
• Contract terms are not clearly outlined online: Details such as cancellation notice periods or minimum service commitments are not easy to find. This may require extra clarification during onboarding to avoid future misunderstandings
• Fewer publicly listed credentials or certifications: Industry affiliations, awards, or third-party certifications are not prominently displayed. Some businesses may prefer clearer documentation of compliance or formal recognition
• Mixed feedback around early communication: While service reliability is often noted positively, some customer feedback points to delays or friction during the initial quoting process. This can be a concern for businesses that prioritize fast onboarding

These drawbacks do not automatically reflect service quality. They highlight areas where businesses may want to ask follow-up questions or request written clarity before committing, especially when comparing providers with different pricing or contract models.

Customer Experience

Customer feedback for DLL Cleaning Services is largely favorable across major public review platforms, though scores vary by site and review volume. On Google, the company maintains an average rating in the 4.7–4.8 out of 5 range, based on dozens of reviews. These ratings point to steady satisfaction with ongoing service rather than one-off jobs. On Yelp, the company currently shows a rating of around 4.4 out of 5, drawn from a smaller number of reviews. The difference in score reflects a broader mix of experiences and the platform’s filtering and weighting methods. They also have a profile with the Better Business Bureau, where they hold an A+ rating. The company is not BBB accredited, meaning it has not enrolled in the BBB’s accreditation program, but it is formally listed and evaluated by the organization. Taken together, these ratings indicate a generally positive reputation, particularly among clients who engage the company for recurring commercial cleaning services.

Positive feedback

Positive reviews tend to focus on service consistency and dependability. Many customers note that cleaning crews arrive on schedule and maintain the same standard across repeat visits, which helps businesses plan around predictable routines. Reviewers also mention thorough deep cleaning results and professional on-site staff, particularly in office and medical environments where cleanliness expectations are higher. Satisfaction appears strongest among clients using recurring services rather than short-term or one-time cleanings.

Critical feedback

Critical feedback is more commonly tied to the early stages of engagement than to the cleaning work itself. Some reviewers report delays in receiving quotes, limited upfront pricing clarity, or extended back-and-forth during onboarding. A smaller number of comments point to differences between expected and delivered scope, suggesting that service details are not always fully aligned before work begins. These concerns tend to center on communication and coordination rather than execution.

How the company responds to feedback

When responses are visible, the company generally acknowledges both positive and negative reviews. Replies often thank customers for sharing their experience or invite them to continue the conversation offline to resolve concerns. While not every critical review receives a public response, the tone of those that do is professional and focused on resolution.

Overall, customer feedback suggests that DLL Cleaning Services performs more consistently once service is established than during the initial quoting and onboarding phase. Businesses may benefit from clarifying scope, pricing, and expectations early to better align with the experiences reflected in public reviews.

Customer support

DLL Cleaning Services relies on direct, traditional support channels rather than automated systems or live chat. For most customers, the primary point of contact is phone support at (866) 955-0192, which is used for quote requests, scheduling questions, and general service coordination. This option is featured prominently across the site and appears to be the fastest way to reach a representative.

For written communication, the company offers email support through contact@dllcleaningservices.com. This channel is typically used for follow-ups, sharing service details, or sending documentation. Customers who prefer an online submission option can also reach out through the company’s contact form, which allows users to submit inquiries or request callbacks directly from the website.

The website does not currently advertise a live chat feature or 24/7 customer support. Based on available information, responses appear to be handled during standard business hours, with phone inquiries generally receiving faster replies than email or form submissions.

To help customers understand available services, DLL provides informational pages that outline the scope and expectations. Their overview of commercial cleaning services explains core offerings and service areas, while the office cleaning page focuses on routine janitorial work and workplace maintenance. These pages act as the primary self-service resources, as there is no dedicated FAQ section, help center, or customer portal listed on the site.

Overall, customer support is accessible and straightforward, though it leans heavily on direct communication. Businesses that value real-time chat tools or extended support hours may want to confirm response expectations before moving forward.

Final Thoughts

DLL Cleaning Services positions itself as a flexible, commercial-focused provider built around customized service rather than preset packages. Their approach works well for offices, multi-tenant buildings, and professional spaces that need routine upkeep paired with optional deep or specialty cleaning. Assigned teams, adaptable scheduling, and company-supplied equipment help businesses maintain consistent results without taking on added operational work.

Several features stand out in practice. Walkthrough-based planning allows services to match real usage rather than assumptions, which can be especially useful in high-traffic or shared environments. Ongoing clients tend to report dependable service once routines are established, and recurring cleaning appears to be where the company delivers the most value. At the same time, some drawbacks are worth weighing. Pricing and contract terms are not clearly outlined upfront, and a portion of customer feedback points to slower communication during onboarding. These factors make early clarification important, especially for businesses comparing multiple providers.

Your decision ultimately depends on your facility’s needs, your expectations around communication, and how much structure you want upfront versus flexibility over time. To learn about other national providers and independent cleaning companies, you can review our full collection of commercial cleaning service reviews. If you want to evaluate options side by side, including services, pricing approaches, and contract considerations, our comparison tool provides a clear way to assess which option fits best.