Grasshopper vs OnSIP

headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.
 

OnSIP is a business VoIP solution provider founded in 2004 and based in Manhattan, New York. They serve over 100,000 SMBs across various industries. Their services include unified communication tools like softphone apps, remote work tools, website chat, and video conferencing. You can build your own hosted VoIP plan or bundle all features to save costs. OnSIP's cloud-hosted PBX offers call management and secure communication services, including end-to-end encryption, SDES-SRTP encryption, customizable anti-spam filters, geographically distributed cloud, industry-leading reliability, and call routing and recording features. They have an excellent reputation and received multiple awards, including the Excellence in Customer Service Award from Business Intelligence Group for 2019-2023 and recognition as a FrontRunner in 2024 by Software Advice. They have an A+ rating with no complaints from BBB and receive positive feedback from users.