Business Phone Systems
Top Companies in 2024
Comcast vs Grasshopper
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- SIP Trunking
- 24/7 customer support
- 30-day money-back guarantee
- Informative free trial
- 24/7 unlimited support
- Unlimited minutes
- Integration with Ruby Receptionist
- Pricing unavailable on their website
- No free trial available
- Lack of plan variety
- Limited third-party integrations
- Exclusive to small businesses
- No recording or video conferencing tools
Headquartered in Philadelphia, PA, Comcast has been a major provider of communications, entertainment, cable products, and professional services since their Foundation in 1963. Comcast Business offers a range of advanced communication solutions designed to meet the needs of modern businesses. Key features include Voice Mobility, Unified Communications, and SIP Trunking, which ensure high-quality voice transmission, efficient call management, and seamless mobile integration. The company also provides scalable voice technology, automated attendants, and third-party integrations with CRM systems and Microsoft Office 365. Comcast Business's customer experience is mixed, with positive reviews highlighting customizable features, high call quality, and comprehensive communication solutions. However, some users report issues with customer support, billing errors, and service interruptions. Despite these concerns, Comcast Business has received several accolades, including the Gold Stevie Award for "Most Innovative Tech Company of the Year" in 2022.
headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : False
- Pricing Model : Per user per month
- Customer Experience : Good
- Money-Back Guarantee : True
- Trustpilot Score : 2.1 out of 5
- BBB Rating : A+
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Small businesses
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Good
- Trustpilot Score : 1.5 out of 5
- BBB Rating : N/R
- Unlimited international calling
- Mobile app availability
- Cyber threat protection
- Discounts and offers
- User-friendly mobile app
- Most features are included across all plans
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation—Undisclosed
- In-Person
- Live Online
- Videos
- Webinars
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos—Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
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