Comcast Review: Should I Make The Switch?
Comcast is a conglomerate that has ventured into the business phone system industry. They have quickly risen to become one of the largest VoIP networks in the country because of their comprehensive plans that are packed with features.
Pros
Cons
Quick Stats
About Comcast
Previously known as American Cable Systems, Comcast Corporation is an American global media and technology conglomerate. Ralph J. Roberts, Julian A. Brodsky, and Daniel Aaron founded the company in 1963, and they are currently based in Philadelphia.
Comcast Business is part of the Comcast Corporation; they offer customers cloud-based Voice over Internet Protocol, VoIP, and phone systems through this channel. This allows employees to receive and make calls depending on high-speed internet; in addition, a company can start call forwarding, call routing, adding calls to queues, adding a voicemail, having video conferences, and much more.
Comcast Plans and Prices
Comcast provides its services to different types of businesses, even offering to companies with up to 5,000 employees. They have three cloud-based phone plans and two trunking plans.
VocieEdge Mobility
Comcast Business created this phone system solution for small and growing companies or sole entrepreneurs that only need up to 24 lines. Restaurants, florists, retail businesses, and salons can all benefit from this plan. The features include:
- Unlimited local phone calls
- Unlimited nationwide long-distance phone calls
- Call forwarding
- Call holds
- Call transfers
- Called ID
- Call history
- Call rerouting
- Fax line
- Directory listing
VoiceEdge Select
This plan is another great option for start-ups or new companies. It does not require any network wiring and can support up to eight desks or cordless phones; it is also ideal for teams that are constantly on the move.
This plan allows you to set up the office with one phone per set. There are also desk and cordless phone options available if you opt for the three-year agreement.
The features include:
- Voicemail
- Hunt groups
- Caller ID display
- Unlimited calls
- Call waiting
- Auto-attendant
- Call waiting
- Call forwarding
- Directory listing
Business VoiceEdge
This is a scalable plan that allows integration with various business system tools. The plan was designed for businesses with over five employees and multiple locations, and it operates on Unified Communications as a service.
The features include:
- Call queue
- Receptionist console
- Softphone
- Audio conferencing
- Hunt groups
- Caller ID display
- Aito-attendant
- Call waiting
- Desktop screen sharing
- Business mobile app
| Features | VoiceEdge Mobility | VoiceEdge Select | Business VoiceEdge |
|---|---|---|---|
| Seats | 1 - 10 | 1 - 8 | 5 - 5,000 |
| Phones included | X | ✓ | ✓ |
| Phone features | Cloud PBX | Cloud PBX | Cloud PBX |
| Mobility | ✓ | ✓ | ✓ |
| Costs | $29.95 | $34.95 | 5-9 users: $44.95 10-19 users: $39.95 Over 20 usersL $34.85 |
PRI Trunks
Primary Rate Interface, PRI, gives the company a dedicated physical connection from a company's PBX equipment to Comcast's network.
This plan includes:
- Unlimited local minutes
- 200 long-distance minutes
- Direct inward dialing
- Direct outward dialing
- 911 location identification service
- Web portal
- Direct Trunk Overflow
SIP Trunks
Session Initiation Protocol trunking, SIP, depends on Voice over Internet Protocol, VoIP services. This comes with a dedicated connection from your company's own IP PBX system.
This plan includes:
- Unlimited local minutes
- Direct inward dialing
- Direct outward dialing
- 800 simultaneous calls
- 911 location identification
- Back-up that allows for routing calls to different lines in case there is a heavy call load
Comcast Customer Support
One of the highlights of Comcast Business is the 24/7 customer support for all services and products. You can call them at any time at +1-877-289-8849.
If you are an existing customer, you can get help via the "My Account" portal to make any changes on your own. If you need help with a customer representative, dial their toll-free number, or use the live chat option. The Comcast Business Support Community is another great resource for general information.
Conclusion
Comcast Business offers solutions for companies of all sizes; they cater to everyone from sole entrepreneurs to companies with over 5,000 employees. Every solution comes with 24/7 customer support, the ability to schedule an installation online, and a 30-day money-back guarantee.
The company has three cloud-based phone plans and two trunking plans; each has a different price point and features.
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