Comcast Business Review: Innovative, Scalable VoIP Solutions

At a Glance

Headquartered in Philadelphia, PA, Comcast has been a prominent provider of communications, entertainment, cable products, and professional services since their inception in 1963. With over 100,000 employees nationwide, Comcast Business specializes in delivering high-speed Internet, advanced phone services, and scalable TV solutions tailored for businesses. The company's mission is to provide the highest level of service and improve customer experiences through their enhanced fiber optic network and dedicated support teams.

Comcast Business has earned numerous accolades, including the Gold Stevie Award for "Most Innovative Tech Company of the Year" in 2022 and Fortinet's 2022 Managed Security Service Provider (MSSP) Partner of the Year Award. They have consistently been recognized for their innovation, reflecting their commitment to providing top-notch services and solutions to their customers.

Comcast Services & Features

Unlimited local calling: Comcast Business Phone services allow you to call anywhere in the United States without additional charges. 

Voice mobility features: This feature allows businesses to take calls from their business landline number on any device, whether it's a desktop, mobile phone, or tablet. Comcast enables employees to work from various locations while remaining connected to their business phone line.

Unified Communications (UC) features: Comcast's unified communications system Integrates with multiple communication tools, such as messaging, voice, and video. They also include readable voicemail, audio and video conferencing (up to 50 participants), screen sharing, call forwarding, hunt groups, caller ID, call history, advanced call hold and transfer, and distinctive ring tones​​.

Automated attendant: The company provides a virtual receptionist that directs phone calls to the appropriate extension or department​.

Mobile app: Their mobile app manages calls and allows users to access business phone features on the go, ensuring seamless connectivity with Be Anywhere Voice Mobility and voicemail-to-email​. Available on iOS and Android app stores, it provides accessibility and convenience for all users.

Third-party integrations: VoiceEdge integrates seamlessly with customer relationship management (CRM) systems, Microsoft Office 365, Microsoft Skype for Business, and Google Chrome. These integrations allow users to manage customer interactions, access business phone features, and initiate calls directly within their existing platforms, improving workflow efficiency.

Advanced call management: This includes call monitoring, routing, forwarding, and more to ensure the efficient handling of incoming and outgoing calls​.

SIP Trunks and PRI Trunks: The company's SIP Trunks use the internet to provide flexible, scalable, and cost-effective voice services, easily integrating with modern applications. In contrast, PRI Trunks utilize traditional T1/E1 lines to deliver reliable, high-quality voice communication with multiple channels, making them ideal for businesses with high call volumes. You can choose SIP Trunks for modern, internet-based solutions and PRI Trunks for stable, dependable voice services.

Comcast Business Phone Plans & Prices

Voice Mobility plan

This plan allows businesses to take calls from their business landline number on any device, whether it's a desktop, mobile phone, or tablet. Voice Mobility offers 1 to 24 business lines and provides the flexibility needed to ensure continuous communication. It enables employees to work from various locations while staying connected to their business phone line.

Key features include:

• Unlimited nationwide calling
• Call forwarding and routing
• Directory listing
• Readable voicemail (voicemail transcribed to text)
• Call transfer and hold
• Mobile app for managing calls on the go

Business VoiceEdge plan

The VoiceEdge plan offers a cloud-based phone service that is ideal for companies looking for a robust and scalable communication solution. It covers from one to 5,000 seats and includes advanced features to streamline business operations and improve customer interactions, making it ideal for larger businesses.

Key features include:

• Auto-attendant to manage incoming calls
• Readable voicemail
• Unified communications features, including audio conferencing and screen sharing
• Mobile integration for taking business calls on personal devices
• Simple digital control via an online portal

Advantages

• SIP Trunking: This feature provides reliable, high-quality voice transmission over Comcast's network, making it ideal for companies that use PBX systems. It offers scalability to accommodate business growth and includes advanced call management features like Direct Trunk Overflow and Caller ID
• Unlimited international calling: One of the standout features is the unlimited international calling option, which covers 170 countries. This is particularly beneficial for businesses with global operations or international clients. This feature helps businesses stay connected without worrying about high international call costs at the price of $10/day per line or $5 per line in Mexico and Canada only
• Mobile app availability: offers a mobile app that allows users to manage their business phone services on the go. This app supports features like voicemail access, call forwarding, and more, ensuring that business communications are seamless and accessible from anywhere
• Cyber threat protection: SecurityEdge features services that protect against cyber threats. This is crucial for businesses looking to safeguard their data and maintain secure operations​
• 24/7 customer support: provides round-the-clock customer support, ensuring that businesses can get assistance whenever they need it. This 24/7 support is a significant advantage for businesses that operate outside regular business hours​
• 30-day money-back guarantee: New customers can take advantage of a 30-day money-back guarantee trial period. This allows businesses to try out the services risk-free and ensures they meet their needs before fully committing​

Cons & Drawbacks

While the company offers many benefits, there are also some drawbacks to consider:

• No pricing available on their website: One major downside is the lack of transparent pricing on their website. Potential customers need to contact sales representatives to get detailed pricing information, which can be time-consuming and inconvenient​
• No free trial: Unlike some competitors, they don’t offer a free trial period. Although they have a 30-day money-back guarantee, some businesses may prefer the option of a completely free trial before making any financial commitment
• Lack of plan variety: Comcast's one-size-fits-all approach results in standardized packages that may not meet the diverse needs of different businesses. As a result, companies may find themselves paying for unnecessary features or lacking essential functionalities

Customer Reviews

The majority of customer reviews for Comcast Business lean towards a mixed to negative sentiment, reflecting various experiences across different users. TrustRadius rates the service 7 out of 10, G2 gives them 3.5 out of 5, and Capterra rates them 3.8 out of 5. This indicates a blend of satisfied and dissatisfied customers, with issues predominantly revolving around customer service and system reliability.

Positive reviews

Customers consistently praise Comcast Business for their customizable features, high call quality, and comprehensive communication solutions. Many users appreciate the system's ability to integrate multiple communication tools, enhancing overall business efficiency. One user highlighted the usefulness of the phone tree system and the automatic attendant, which helped streamline communication within their organization. A different user praised the direct phone numbers and extensions that enhanced internal and external communications. Another review mentioned the advantage of having direct phone numbers for employees, facilitating easier and quicker contact with clients and colleagues.

Negative reviews

On the flip side, numerous reviews criticize Comcast Business for poor customer support and unreliable system functionality. Users often mention issues such as slow response times to resolve tickets, billing errors, and frequent service interruptions. One user shared a particularly negative experience, detailing multiple issues, including a slow response time to resolve tickets and billing errors amounting to over $1000. Another user expressed frustration with service interruptions and inadequate tech support, leading to an unsustainable service experience. Another user noted that they experienced a great amount of service interruption and no support.

Additionally, there were complaints about the sales process, where promises made by sales representatives were not honored, leading to unexpected contract terms and charges. These reviews underscore significant concerns about Comcast's dependability and customer service quality, especially for small businesses with limited technical resources.

How Can I Contact Comcast Business?

Comcast Business provides multiple ways to get in touch if you're interested in setting up a new service or have questions about your current service. New and existing customers can inquire, get a free quote, or request a consultation by calling 866-519-2313. For inquiries regarding business VoiceEdge, you can call (866) 429-2321. You can also get a free quote in 2 easy steps through the form available on their website. Follow them on their social media platforms, Facebook, LinkedIn, and Twitter, to keep up with their latest news. For more information, visit their Contact Us page or use the live chat feature to connect with a live agent who can answer your questions.

Conclusion

In summary, Comcast Business offers robust solutions for effective communication, addressing common challenges with features like Voice Mobility, Unified Communications, and SIP Trunks. These features ensure high-quality voice transmission and efficient call management. Customers appreciate the advanced capabilities and integration, although concerns about customer support and reliability persist. Advantages include unlimited international calling, mobile app availability, and 24/7 support, while disadvantages include a lack of transparent pricing and no free trial. Comcast Business remains a strong contender for comprehensive communication solutions despite some drawbacks.

You can simplify your decision-making process by using our comparison tool to evaluate every feature. For additional industry insights, visit our blog. Finally, explore more options with our list of top VoIP providers.

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