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Comcast

Comcast

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Pros
  • SIP Trunking
  • 24/7 customer support
  • 30-day money-back guarantee
Cons
  • Pricing unavailable on their website
  • No free trial available
  • Lack of plan variety
Summary

Headquartered in Philadelphia, PA, Comcast has been a major provider of communications, entertainment, cable products, and professional services since their Foundation in 1963. Comcast Business offers a range of advanced communication solutions designed to meet the needs of modern businesses. Key features include Voice Mobility, Unified Communications, and SIP Trunking, which ensure high-quality voice transmission, efficient call management, and seamless mobile integration. The company also provides scalable voice technology, automated attendants, and third-party integrations with CRM systems and Microsoft Office 365. Comcast Business's customer experience is mixed, with positive reviews highlighting customizable features, high call quality, and comprehensive communication solutions. However, some users report issues with customer support, billing errors, and service interruptions. Despite these concerns, Comcast Business has received several accolades, including the Gold Stevie Award for "Most Innovative Tech Company of the Year" in 2022.

Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : False
  • Pricing Model : Per user per month
  • Customer Experience : Good
  • Money-Back Guarantee : True
  • Trustpilot Score : 2.1 out of 5
  • BBB Rating : A+
Selling Points
  • Unlimited international calling
  • Mobile app availability
  • Cyber threat protection
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Undisclosed
    Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
FAQs
Does Comcast provide VoIP service?
What is Comcast Business Voice Mobility?
Can I get out of my Comcast Business contract?
What security measures does Comcast Business offer for its internet and communication services?