Auto Warranty
Top Companies in 2026
Chaiz vs Protection Direct
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- Strong customer ratings on Trustpilot and BBB
- No phone number required to receive quotes
- Coverage available for many older and high-mileage vehicles
- Fully online quote and purchasing process
- Compare multiple vehicle service contract providers in one place
- 24/7 roadside assistance
- Flexible payment options
- Prices available on the website
- Trip interruption reimbursement
- Coverage terms and benefits vary significantly between providers
- Not available in every state, including California
- Claims are handled by third-party administrators, not the marketplace
- Some customer complaints involve claim disputes and refund delays
- Contracts are not transferable
- Limited to 10 roadside assistance occurrences over the course of the contract
- May not be available in California
Founded in 2021 and headquartered in Austin, Texas, Chaiz is a vehicle service contract marketplace that helps drivers compare coverage options from multiple providers through a single online platform. Rather than administering their own contracts, they connect consumers with third-party vehicle protection companies, allowing shoppers to compare plans, pricing, deductibles, and benefits before making a purchase. Coverage options typically range from basic powertrain protection to more comprehensive plans that cover a broader range of mechanical and electrical components. Depending on the provider selected, customers may also have access to benefits such as roadside assistance, rental car reimbursement, and trip interruption coverage. One of the company's most distinctive features is their fully online shopping experience, which allows users to obtain quotes and purchase coverage without speaking to a sales representative. The company has built a strong online reputation in a relatively short period, earning an A+ rating and accreditation from the Better Business Bureau as well as high customer ratings on Trustpilot. While many reviewers praise the platform's transparency and ease of use, experiences can vary because claims and contract administration are handled by the third-party provider backing the selected plan. This review takes a closer look at their coverage options, pricing, customer experience, and overall value.
Protection Direct is an extended warranty company that offers comprehensive coverage for cars, trucks, SUVs, and RVs. Their plans cover a wide range of components, including the engine, transmission, electrical system, and more. Their plans are EZ Guard, EZ Elite, and EZ Select.
They also include 24/7 roadside assistance. Countless customer reviews attest to their exceptional service and commitment to going above and beyond to meet and exceed expectations. With coverage for a wide range of components, their plans are an excellent choice for cars up to 150,000 miles or more.
- BBB Rating : A+
- Maximum Mileage : Up to 200,000 miles
- Money-Back Guarantee : Available
- Number of Plans Available : 3 tiers of plans
- Operating Status : Active
- BBB Rating : A+
- Maximum Mileage : Up to 500,000
- Money-Back Guarantee : Available
- Number of Plans Available : 3
- Waiting Period : 60 days
- Operating Status : Active
- Side-by-side comparison shopping for vehicle service contracts
- Purchase coverage online without interacting with sales representatives
- Pay-in-full discount advertised directly through the platform
- Marketplace model that offers plans from multiple administrators rather than a single provider
- Covers most vehicles up to 20 model years and 500,000 miles
- Covers commercial vehicles such as Lyft/Uber/Ride share vehicles
- High-mileage
- Exclusionary
- Powertrain
- $0 deductible option
- Commercial/rideshare—Undisclosed
- EV/hybrid components
- No waiting period
- Option with free maintenance benefits
- Transferable
- High-mileage
- Exclusionary
- Powertrain—Undisclosed
- $0 deductible option—Undisclosed
- Commercial/rideshare
- EV/hybrid components—Undisclosed
- No waiting period—Undisclosed
- Option with free maintenance benefits—Undisclosed
- Transferable—Undisclosed
- 24/7 roadside assistance
- Any licensed repair shop
- Direct shop payment
- In-network repair network
- Mobile app for claims
- Online claims portal—Undisclosed
- Trip interruption coverage—Undisclosed
- 24/7 roadside assistance—Undisclosed
- Any licensed repair shop—Undisclosed
- Direct shop payment
- In-network repair network
- Mobile app for claims—Undisclosed
- Online claims portal—Undisclosed
- Trip interruption coverage
- Phone
- 24/7 customer support—Undisclosed
- FAQs / Educational resources
- Live Chat
- Mobile Application
- Online quote without phone
- Sample contracts online
- Phone
- 24/7 customer support
- FAQs / Educational resources
- Live Chat—Undisclosed
- Mobile Application—Undisclosed
- Online quote without phone—Undisclosed
- Sample contracts online—Undisclosed
- Contract (lump-sum) payments—Undisclosed
- Pay-in-full discount
- Month-to-month payments
- Cancellation fee—Undisclosed
- Multi-vehicle discount—Undisclosed
- Price lock guarantee—Undisclosed
- Not all payment methods are available in all states
- Some payment methods may incur additional fees
- Contract (lump-sum) payments
- Pay-in-full discount—Undisclosed
- Month-to-month payments
- Cancellation fee—Undisclosed
- Multi-vehicle discount—Undisclosed
- Price lock guarantee—Undisclosed
- *Not all payment methods are available in all states
- *Some payment methods may incur additional fees
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