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CarvanaCare vs Route 66

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Pros
  • Three coverage levels
  • Financing available with vehicle purchase
  • Roadside assistance included
  • Nationwide repair network
  • Premier plan offers extra benefits
Pros
  • No deductible
  • Instant coverage
  • Nationwide coverage
  • Emergency roadside assistance
Cons
  • Only available with Carvana purchases
  • No published pricing
  • Terms vary by vehicle
  • Mixed claims experiences
Cons
  • Lack of transparency
  • Limited availability
Summary

Carvana Care is a vehicle service contract program available to eligible buyers purchasing a vehicle through Carvana. Founded in 2012 and headquartered in Tempe, Arizona, they integrate coverage directly into the online vehicle buying process, allowing many customers to include the cost in their financing. They offer three coverage levels, Essential, Plus, and Premier, with benefits that include roadside assistance, rental reimbursement, and additional maintenance and cosmetic protection on higher-tier plans. Claims are administered by SilverRock through a nationwide repair network. Carvana holds an A+ rating from the Better Business Bureau, although they are not BBB accredited, and they maintain a strong Trustpilot rating based on thousands of customer reviews. This review examines their coverage options, pricing, contract terms, claims process, customer experience, and support resources to help you better understand whether Carvana Care is the right choice for your vehicle protection needs.

Summary

Established in 1986 and based in Mountain Home, Arkansas, Route 66 Extended Warranty, an Auto Services Company, Inc. subsidiary, stands out in the national extended auto warranty sector. The company aims to provide "Peace of Mind" through comprehensive mechanical breakdown coverage. Advantages of Route 66's extended warranties include instant coverage, no deductibles, nationwide accessibility, and 24-hour emergency roadside assistance. However, drawbacks include limited plan transparency, exclusive availability through financial institutions, and the absence of an online quote service. The company offers three plans—First Street, Main Street, and Easy Street—ranging from $1200 to $3500. Customer reviews vary, offering both positive and negative feedback. They highlight the positive experience of timely reimbursement and express concerns about denied claims and challenges with customer service. The company operates under Auto Services Company, Inc., which holds an A+ rating on the Better Business Bureau. Despite some limitations, Route 66 Extended Warranty remains a comprehensive option for reliable and tailored vehicle coverage. The company caters to a diverse audience, focusing on used car owners, frequent travelers, and new vehicle owners looking to extend factory warranty coverage. 

Quick Stats
  • BBB Rating : A+ (Unaccredited)
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : Unavailable
  • Number of Plans Available : 3
  • Waiting Period : Undisclosed
  • Operating Status : Active
  • Deductible Range : Quote-based
Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : Available
  • Number of Plans Available : 3
  • Waiting Period : Instant coverage
  • Operating Status : Active
Selling Points
  • Built into the online purchase process
  • Coverage can be financed with the vehicle
  • Premier plan includes maintenance perks
  • Claims administered by SilverRock
Selling Points
  • Instant coverage
  • Instant reimbursement for covered repairs
  • $0 deductibles on all plans
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • Undisclosed
    $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • Undisclosed
    No waiting period
  • Option with free maintenance benefits
  • Undisclosed
    Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • Undisclosed
    24/7 roadside assistance
  • Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Undisclosed
    Mobile app for claims
  • Undisclosed
    Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Undisclosed
    Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees

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