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CarvanaCare vs Complete Car Warranty

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Pros
  • Three coverage levels
  • Financing available with vehicle purchase
  • Roadside assistance included
  • Nationwide repair network
  • Premier plan offers extra benefits
Pros
  • Nationwide coverage
  • Transferable coverage
  • Roadside assistance
  • Trip interruption reimbursement
  • Rental car reimbursement
Cons
  • Only available with Carvana purchases
  • No published pricing
  • Terms vary by vehicle
  • Mixed claims experiences
Cons
  • Contracts are nonrenewable
  • Contracts can only be transferred once
  • Third-party vendor
  • Cost isn't clearly stated on their website
Summary

Carvana Care is a vehicle service contract program available to eligible buyers purchasing a vehicle through Carvana. Founded in 2012 and headquartered in Tempe, Arizona, they integrate coverage directly into the online vehicle buying process, allowing many customers to include the cost in their financing. They offer three coverage levels, Essential, Plus, and Premier, with benefits that include roadside assistance, rental reimbursement, and additional maintenance and cosmetic protection on higher-tier plans. Claims are administered by SilverRock through a nationwide repair network. Carvana holds an A+ rating from the Better Business Bureau, although they are not BBB accredited, and they maintain a strong Trustpilot rating based on thousands of customer reviews. This review examines their coverage options, pricing, contract terms, claims process, customer experience, and support resources to help you better understand whether Carvana Care is the right choice for your vehicle protection needs.

Summary

Complete Car's extended auto warranty covers a wide range of components, including the engine, transmission, electrical system, and more. It is competitively priced, and you can choose a plan that fits your budget. Their claims process is simple and easy to follow.

Quick Stats
  • BBB Rating : A+ (Unaccredited)
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : Unavailable
  • Number of Plans Available : 3
  • Waiting Period : Undisclosed
  • Operating Status : Active
  • Deductible Range : Quote-based
Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : Not disclosed
  • Money-Back Guarantee : Yes
  • Number of Plans Available : 14
  • Waiting Period : 30 Days/1000 miles
  • Operating Status : Active
Selling Points
  • Built into the online purchase process
  • Coverage can be financed with the vehicle
  • Premier plan includes maintenance perks
  • Claims administered by SilverRock
Selling Points
  • Covers luxury electronic components
  • Covers tire replacements
  • Covers some hybrid components
  • Covers some commercial vehicles
  • Wide variety of plans available
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • Undisclosed
    $0 deductible option
  • Commercial/rideshare
  • Undisclosed
    EV/hybrid components
  • Undisclosed
    No waiting period
  • Undisclosed
    Option with free maintenance benefits
  • Undisclosed
    Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • Undisclosed
    24/7 roadside assistance
  • Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Undisclosed
    Mobile app for claims
  • Undisclosed
    Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Undisclosed
    Mobile Application
  • Undisclosed
    Online quote without phone
  • Undisclosed
    Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Undisclosed
    Pay-in-full discount
  • Month-to-month payments
  • Undisclosed
    Cancellation fee
  • Undisclosed
    Multi-vehicle discount
  • Undisclosed
    Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees

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