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CarShield vs Preferred Warranties Inc

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Pros
  • Multiple coverage levels
  • Monthly payment options
  • 24/7 roadside assistance
  • Transferable contracts
Pros
  • Nationwide coverage
  • Offers powersport coverage
  • Online claim process
Cons
  • No plan-specific pricing
  • Prior repair authorization required
  • Contract-specific exclusions
  • Mixed claims feedback
Cons
  • Can only be bought at the time of vehicle purchase
  • No online quote
  • Not all the plans include benefits
  • Limited information
  • Not a direct provider
Summary

CarShield is a vehicle protection provider founded in 2005 and headquartered in St. Peters, Missouri. They offer several coverage levels for mechanical and electrical repairs, ranging from powertrain-focused protection to broader plans, with options for older and high-mileage vehicles as well as electric vehicles, motorcycles, and ATVs. Eligible vehicles can qualify for coverage with up to 300,000 miles, while contract-dependent perks may include roadside assistance, towing, rental reimbursement, and trip interruption coverage. Customer feedback is mixed, with CarShield holding a 4.1 out of 5 rating on Trustpilot based on tens of thousands of reviews. They are also accredited by the Better Business Bureau with an A+ rating, although their BBB profile shows a substantial complaint history. Their broad plan selection, high-mileage eligibility, contract terms, pricing, and claims experience provide several areas worth examining more closely before choosing coverage.

Summary

Preferred Waranties Inc. was started in 1992 in Pennsylvania as a car shop. Later, they grew into selling guarantees for cars. They've been in business for a long time and offer a full range of care contracts for used cars, bikes, and ATVs to people all over the United States. Their plans range from whole car to engine, and some come with extras like roadside help 24 hours a day, 7 days a week. They sell their plans through a wide network of authorized sellers nationwide. Instead of third-party managers, ASE-certified claim adjusters are in charge of the fixes. Some customers commented on having had trouble with their claims being denied multiple times, confusing the process and delaying repairs and payments. Contacting customer service was tricky for some, and certain vehicle parts weren't covered. Some customers also didn't like the repair shops in PWI's network.

Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : 300,000 miles
  • Money-Back Guarantee : Available
  • Number of Plans Available : 7
  • Waiting Period : Varies by contract
  • Operating Status : Active
  • Deductible Range : Quote-based; low or $0 options available
Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : Undisclosed
  • Number of Plans Available : 7
  • Waiting Period : Undisclosed
  • Operating Status : Active
Selling Points
  • Coverage up to 300,000 miles
  • EV-specific coverage
  • Motorcycle and ATV plans
  • Monthly payment options
Selling Points
  • Covers a variety of vehicles
  • You can use any repair shop of choice
  • Coverage begins immediately
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • —
    Undisclosed
    $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • —
    Undisclosed
    No waiting period
  • —
    Undisclosed
    Option with free maintenance benefits
  • —
    Undisclosed
    Transferable
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • —
    Undisclosed
    24/7 roadside assistance
  • —
    Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • —
    Undisclosed
    Mobile app for claims
  • —
    Undisclosed
    Online claims portal
  • —
    Undisclosed
    Trip interruption coverage
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • —
    Undisclosed
    24/7 customer support
  • Email
  • FAQs / Educational resources
  • —
    Undisclosed
    Live Chat
  • —
    Undisclosed
    Mobile Application
  • —
    Undisclosed
    Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
Contract & Payment Terms
  • —
    Undisclosed
    Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • —
    Undisclosed
    Cancellation fee
  • —
    Undisclosed
    Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees

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