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AA Auto Protection vs CarShield

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Pros
  • Direct payments to repair shops
  • Multiple plans to choose from
  • 30-day money-back guarantee
Pros
  • Multiple coverage levels
  • Monthly payment options
  • 24/7 roadside assistance
  • Transferable contracts
Cons
  • Contracts are not transparent
  • Little information on their website
  • On alert on Better Business Bureau
  • Not clear if in business
  • Incessant sales calls
  • Non-functional website
  • Are not replying to customers
Cons
  • No plan-specific pricing
  • Prior repair authorization required
  • Contract-specific exclusions
  • Mixed claims feedback
Summary

AA Auto Protection is an extended auto warranty company that offers coverage for unexpected vehicle repairs. The company has a variety of plans to choose from, and its prices are competitive. However, the company has a history of customer complaints and a recent pattern of suspicious behavior, so potential customers should carefully review the company's terms and conditions before purchasing a policy.

Summary

CarShield is a vehicle protection provider founded in 2005 and headquartered in St. Peters, Missouri. They offer several coverage levels for mechanical and electrical repairs, ranging from powertrain-focused protection to broader plans, with options for older and high-mileage vehicles as well as electric vehicles, motorcycles, and ATVs. Eligible vehicles can qualify for coverage with up to 300,000 miles, while contract-dependent perks may include roadside assistance, towing, rental reimbursement, and trip interruption coverage. Customer feedback is mixed, with CarShield holding a 4.1 out of 5 rating on Trustpilot based on tens of thousands of reviews. They are also accredited by the Better Business Bureau with an A+ rating, although their BBB profile shows a substantial complaint history. Their broad plan selection, high-mileage eligibility, contract terms, pricing, and claims experience provide several areas worth examining more closely before choosing coverage.

Quick Stats
  • BBB Rating : D-
  • Maximum Mileage : Undisclosed
  • Money-Back Guarantee : 30 days
  • Number of Plans Available : 39
  • Waiting Period : Undisclosed
  • Operating Status : Active
Quick Stats
  • BBB Rating : A+
  • Maximum Mileage : 300,000 miles
  • Money-Back Guarantee : Available
  • Number of Plans Available : 7
  • Waiting Period : Varies by contract
  • Operating Status : Active
  • Deductible Range : Quote-based; low or $0 options available
Selling Points
  • Multiple plans to choose from
  • 30-day money-back guarantee
Selling Points
  • Coverage up to 300,000 miles
  • EV-specific coverage
  • Motorcycle and ATV plans
  • Monthly payment options
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • —
    Undisclosed
    Powertrain
  • —
    Undisclosed
    $0 deductible option
  • —
    Undisclosed
    Commercial/rideshare
  • —
    Undisclosed
    EV/hybrid components
  • —
    Undisclosed
    No waiting period
  • —
    Undisclosed
    Option with free maintenance benefits
  • —
    Undisclosed
    Transferable
Coverage & Plan Flexibility
  • High-mileage
  • Exclusionary
  • Powertrain
  • $0 deductible option
  • Commercial/rideshare
  • EV/hybrid components
  • No waiting period
  • Option with free maintenance benefits
  • Transferable
Claims & Repair Experience
  • —
    Undisclosed
    24/7 roadside assistance
  • —
    Undisclosed
    Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • —
    Undisclosed
    Mobile app for claims
  • —
    Undisclosed
    Online claims portal
  • Trip interruption coverage
Claims & Repair Experience
  • 24/7 roadside assistance
  • Any licensed repair shop
  • Direct shop payment
  • In-network repair network
  • Mobile app for claims
  • Online claims portal
  • Trip interruption coverage
Customer Support & Transparency
  • Phone
  • —
    Undisclosed
    24/7 customer support
  • Email
  • —
    Undisclosed
    FAQs / Educational resources
  • —
    Undisclosed
    Live Chat
  • —
    Undisclosed
    Mobile Application
  • —
    Undisclosed
    Online quote without phone
  • Sample contracts online
Customer Support & Transparency
  • Phone
  • 24/7 customer support
  • Email
  • FAQs / Educational resources
  • Live Chat
  • Mobile Application
  • Online quote without phone
  • Sample contracts online
Contract & Payment Terms
  • —
    Undisclosed
    Contract (lump-sum) payments
  • —
    Undisclosed
    Pay-in-full discount
  • —
    Undisclosed
    Month-to-month payments
  • —
    Undisclosed
    Cancellation fee
  • —
    Undisclosed
    Multi-vehicle discount
  • —
    Undisclosed
    Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees
Contract & Payment Terms
  • Contract (lump-sum) payments
  • Pay-in-full discount
  • Month-to-month payments
  • Cancellation fee
  • Multi-vehicle discount
  • Price lock guarantee
  • *Not all payment methods are available in all states
  • *Some payment methods may incur additional fees

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