1800Warranty Review: Our Final Verdict & Recommendations
Published: November 16th, 2023
1800Warranty is a reputable vehicle service contract (VSC) provider that goes beyond the manufacturer's warranty. They offer coverage options for vehicle protection, including roadside assistance and repair shop services. With their customer service, they also provide complimentary ID theft protection, ensuring peace of mind for their customers.
If you're curious about this extended warranty provider and want to learn more, check out our review. We break down their services, benefits, and potential drawbacks to help you make an informed decision.
The History of 1800Warranty
Founded in Ringworld, New Jersey, and committed to shielding consumers from unexpected repair costs, 1800Warranty embarked on their journey as an extended auto warranty provider in the United States. As a matter of fact, this company has covered over one million vehicles, paid over $100 million in claims, and has more than ten years of experience serving customers.
The company has steadily grown, becoming a prominent player with their extensive features and customizable plans. They have enhanced their products to include wheel protection and leased car coverage.
They have an A rating from the Better Business Bureau (BBB), but they are not accredited by them.
Advantages & Drawbacks
Highlighting the advantages:
- Quote engine: Their quote engine considers various factors, including the type of vehicle, its age, and the desired coverage, providing users with a transparent and accurate estimation of the costs involved
- Customization: Customers can fine-tune their coverage to meet their unique requirements. Whether it's adjusting the coverage duration, specifying the types of repairs covered, or tailoring the plan to a specific product category, the ability to customize ensures that users pay for precisely the level of protection they need
- Month-to-month subscription: Unlike traditional warranty plans that often lock users into long-term commitments, 1800Warranty offers month-to-month subscriptions. This flexibility allows consumers to adapt their coverage based on changing circumstances
- Various extra products: Their extra products can include additional coverage for specific components, accessories, tire repair, and complementary services. This versatility ensures that users can create a comprehensive protection package that goes beyond the standard warranty, addressing specific concerns and enhancing the overall value of their investment
- No inspection required: The absence of inspections translates to a hassle-free experience for users, allowing them to secure coverage without the inconvenience of pre-approval assessments
- Interest-free financing: Financial considerations often play a significant role in the decision-making process regarding extended warranties. This feature empowers customers to spread the cost of their warranty over time without incurring additional financial burdens
- Various deductibles: This flexibility allows consumers to choose a deductible that aligns with their risk tolerance and financial capabilities. Whether opting for a higher deductible to reduce monthly costs or a lower one for more predictable out-of-pocket expenses, users can tailor this aspect of their plan to suit their preferences and financial situation
Discussing the drawbacks:
- Live chat: In today's age, immediate communication is critical. Fixing and improving the live chat feature could improve the entire customer service experience, giving users faster and easier support
- No sample contract online: Another point of consideration is the absence of sample contracts on the company's website. For consumers contemplating the commitment of an extended warranty, having access to sample contracts can be invaluable. It not only offers transparency but also aids in understanding the terms and conditions comprehensively
Prices & Plans
They offer four different levels of coverage plans, catering to different needs and budgets. They also offer monthly subscriptions, customization options, roadside assistance, no waiting periods, various deductible options (starting at $0), and the option to cancel anytime. This warranty is available for cars that were made in the year 2000 or later. Their plans all start at $49.00 a month.
- Power Protect: This plan covers 37% of your car, expanding to essential components, including the engine, transmission, drivetrain, hybrid and electric, and one truck and van coverage
- Advantage Protect: This protection plan covers 58% of your vehicle. The vehicle components covered include the power protection plan plus the electrical system, brakes, suspension, steering, and air conditioning
- Ultra Protect: This plan covers 83% of the car’s components, including what’s covered under the Power Protect plan and the Advantage Protect plan, plus the car’s seals and gaskets, enhanced electrical system, and miscellaneous components
- Elite Protect: This plan protects 95% of the car’s components, which is an enhanced version of all the previously mentioned plans
Since they don't have information on mileage limitations or term limits, we recommend contacting their customer support for more information on whether your vehicle is eligible for their warranties. Ask all the important questions before you sign a contract with them, and read the fine print of the contract they provide you carefully to avoid disappointments.
They offer extra products on top of their VSCs, such as the following:
- Lease Care Ultimate: This provider offers the option to get a VSC on leased vehicles, which includes high-level coverage, fully pre-paid maintenance that covers up to two service visits per year (the total being $800), specialty protections (for audio equipment, interior fabric, and more), and additional protection (for common issues such as the windshield, flat tires, and minor dent repair). This feature starts at $39 per month
- ID theft protection: This feature is added at no additional cost on any VSC you get from this warranty provider, which includes dark web and financial monitoring, identity threat alerts, single bureau credit monitoring, stolen funds reimbursement, and up to one million dollars in identity theft insurance
- Tire and wheel coverage: This feature covers the cost of repair or replacement of tires only or both tires and wheels, as well as cosmetic damage coverage extending to the outside face of the wheel. This feature also includes 24-hour emergency towing and is available at no additional cost on all plans
- Stacks Reward Plan: They offer a unique feature that reimburses customers on unused portions of their VSC payment at the end of the contract term
What Customers Are Saying About Them
There are some positive reviews where customers have reported a smooth process, quick and easy application, good customer service, and a reasonable cost for vehicle coverage. Others praised the salesperson's responsiveness and helpfulness in answering all the necessary questions when they contacted one.
The BBB website shows three complaints have been closed in the past three years. One was about claims being denied for axle breakdowns, and the other was about unpaid repair costs. The company has responded to these complaints by explaining the claims process and their Vehicle Service Contracts (VSC) terms and conditions. However, some clients have expressed dissatisfaction with the company's responses and have had to pay out of pocket for repairs that they felt their VSC should have covered.
How to Get in Touch
To contact the support team, either email email@example.com or call 1-800-927-7268. Support is available every hour of the day and every day of the week. You can also fill out the form on the website and wait for the company to reply.
To submit a claim, contact the roadside assistance number on the contract they provide you. Once your car is at a repair facility, ask them to call the claims department's number on the contract before beginning any work.
1800Warranty emerges as a reliable and customer-centric player in the auto warranty industry. The advantages of their service, including comprehensive coverage, extensive benefits, and financing options, outweigh the drawbacks for many users. The positive sentiments expressed in customer reviews, particularly regarding usability, guidance, and support, underscore the company's commitment to ensuring a smooth and transparent experience.
For individuals seeking extra protection for their valuable purchases, 1800Warranty might be a trustworthy ally in navigating the unpredictable terrain of unexpected repairs. As with any service, potential customers must evaluate their specific needs and ensure that the offerings align with their expectations.
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