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SAP Payroll: Elevating Efficiency With Centralization

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SAP Payroll: Elevating Efficiency With Centralization
Does SAP offer the optimal payroll solution for your business?

Updated: May 22nd, 2024.

With their extensive and innovative tools, SAP has been a powerhouse in the enterprise software solutions industry since their founding in 1972. Among SAP's various offerings, their payroll software stands out for its remarkable capacity to automate and simplify the tedious and intricate task of payroll processing. The software is made to help businesses run their payroll processes more smoothly, with greater accuracy, and in complete accordance with all applicable federal, state, and local rules.

This review delves into SAP's payroll software, dissecting the features, pricing plans, benefits, drawbacks, customer experiences, and more. Whether you're an experienced user familiar with SAP's offerings or new to their services, join us as we navigate the intricacies of SAP's solution.


Transparent pricing
Compliance support
Free demo


Cannot be bought as a standalone product


Quick Stats

Free Trial
Pricing Option
Per user per year
Transparent Pricing
Customer Experience
$99.24 per user per year
Trustpilot Score
2.6 out of 5
BBB Rating

SAP Payroll at a Glance

Founded in 1972 in Walldorf, Germany, SAP is a global software company that serves businesses worldwide. With a staggering customer base exceeding 400,000 across 180 countries, SAP dominates the market for enterprise application software. They aim to improve businesses through innovative software solutions, enabling efficiency, agility, and growth. Their capabilities encompass financial management, human resources information systems, customer relationship management, and supply chain management.

Their payroll software, SuccessFactors Employee Central Payroll, offers full capabilities. They handle everything, from simplified payroll automation to easy global payroll management. They are a complete solution for all your payroll needs, with robust integrations, hassle-free tax compliance, and convenient self-service options.

SAP's operations are built around security and compliance. They have adopted a Data Security Management System (DPMS) to strengthen their internal data security and privacy safeguards. This system is in line with industry standards that are widely recognized globally. In addition, SAP follows GDPR guidelines to protect user information and privacy rights. Holding ISO and SOC certifications demonstrates SAP's commitment to maintaining software solutions and operations that adhere to the highest security and compliance standards. 

SAP Payroll Tools & Features

Payroll software

SAP's integrated payroll management systems streamline payroll administration, offering efficiency and ease of use. They offer automated payroll processing, improving overall performance by handling calculations and monitoring payroll speed and accuracy.

With SAP SuccessFactors Employee Central Payroll, payroll advice is conveniently accessible on mobile devices, simplifying administration tasks. The system's built-in functionality automatically handles updates and computations, reducing manual effort. Real-time insights, critical statistics, and proactive notifications provide valuable payroll data.

Furthermore, they have a global payroll administration that unifies operations on a single platform and is customizable to meet specific regional requirements. Centralizing payroll processing helps control HR costs and simplifies HR service delivery. Additionally, SAP's global network of partners ensures seamless integration and support for analytics, deductions, retention, and other HR processes.

Additional features

  • Employee self-service: Employee self-service is another service that SAP provides, allowing workers to personally take charge of their own work lives. With this application, employees can view and edit their personal information, request time off, view their pay stubs, and manage their benefits. The self-service app encourages transparency and responsibility by providing employees quick access to important information like their pay stubs and vacation balances
  • Benefits administration: SAP's worldwide Benefits Administration solution provides a versatile framework for administering benefits globally. It is integrated with SAP SuccessFactors Employee Central. With centralized management, a company can customize their benefits package, including reimbursements and insurance, to meet local needs. In addition, the SAP US Benefits Administration application by Benefitfocus provides specific features for managing benefits for employees based in the U.S. Using SAP's solutions; companies can simplify their benefits administration, making sure that their global workforce is satisfied and compliant
  • Time-tracking: To improve the working experience, SAP's time-tracking system emphasizes flexibility and transparency. Employees can simply log their hours worked on the SAP interface, which verifies their identification and job details. This solution allows employees to log, review, and edit their time worked from any device, anywhere. Additionally, there are built-in standards and guardrails to help employees and established approval workflows for enhanced time management and to make sure pay processes are clear 
  • Work zone: Businesses can improve their operations and teamwork using SAP's Work Zone. This digital workspace connects employees from different departments and provides personalized recommendations and data to help them complete tasks. Work Zone also offers templates for common HR activities, which can help employees work faster and shorten the time it takes to train new hires. Additionally, employees can safely and flexibly access various business resources
  • Compliance: Their solutions make it easier for organizations to comply with local and global regulations. They keep their compliance skills up-to-date by consistently analyzing regional legislation. They also have specialists who work with government officials and legal counsel to stay updated on the legislation of every country. Their SAP SuccessFactors Employee Central supports localization in over 100 jurisdictions, while their SAP SuccessFactors Employee Central Payroll supports more than 49 jurisdictions. These solutions help organizations adapt to local business practices, legislation, and reporting needs, quickly adjusting to any changes in rules
  • Integrations: Their payroll software seamlessly integrates with other SAP Successfactors solutions, creating a unified system for streamlined operations. Additionally, they mention pre-built connectors with third-party partner solutions but don't identify them by name. To get more information on this, it's best to contact them directly

Pricing & Plans

SAP's SuccessFactors Employee Central Payroll, the company's payroll software, costs $99.24 per user per year. However, you must pay $75.60 a year per user for the "SAP SuccessFactors Employee Central" solution before you have access to the payroll software. This foundational solution is necessary for integrating additional SAP SuccessFactors products.

SAP provides the "SAP SuccessFactors Time Tracking" program for all your time-tracking requirements at $30.84 per user per year. The Employee Central solution must also be operational for this solution to work. The "SAP SuccessFactors Work Zone" product, designed to enhance workplace collaboration and communication, costs $70.44 per user per year.


Transparent pricing

SAP offers transparent pricing for their solutions, allowing businesses to fully comprehend the potential costs of using their payroll system and other solutions.

Unified system 

Since payroll software can be fully integrated with other systems, such as time and tracking, Work Zone, and more, it offers businesses a clear view of their core HR operations.

Employee self-service portal

The software includes an intuitive self-service portal for employees, empowering them to manage their information independently. This portal enables employees to update personal information and record their time, reducing the administrative burden on HR teams.

Multi-country services

With their multi-country payroll services, SAP Payroll helps companies that operate in more than 180 countries. Businesses can now ensure consistency and compliance across multinational operations by managing payroll across numerous nations and regions from a single platform.

Compliance support

Regarding payroll, SAP ensures that businesses follow all applicable rules and regulations, both domestic and foreign. To stay in compliance, their specialists oversee the rules and regulations of various nations and implement automated changes. Additionally, their payroll solution's localization capability can be used in more than 49 locales.


Not a standalone product

Businesses are required to purchase the SAP SuccessFactors Employee Central software before they can buy the SAP SuccessFactors Employee Central Payroll. This prerequisite may be costly and complicated for businesses looking for an easy payroll solution.

Contract duration of 1 year

A one-year contract is the standard minimum requirement for SAP. This lack of flexibility could limit the capacity of companies to adjust to changing conditions or meet their variable demands.

What Is the Customer Experience Like?

Although the company lacks a BBB business profile, they received a 2.6 out of 5 on Trustpilot. However, their Core HR and Payroll system has achieved a TrustRadius score of 9.2 out of 10. In addition, their payroll software boasts a 4.3 out of 5 on G2

Positive feedback

Customers have praised the ease of use, organization, and reliability of SAP SuccessFactors Core HR and Payroll. Customers also said they are pleased with the system's ability to manage HR duties such as paycheck viewing, PTO accrual entry, and tax information access. Additionally, many users appreciate the seamless integration of financial and personnel data, making reports easily attainable and ensuring accurate tracking of time, vacation, and other exceptions.

Due to the software's ability to facilitate employee and management self-service across many nations, they have garnered praise for supporting global businesses. Customers have also noted that large businesses with complicated procedures benefit from the centralized approach's increased efficiency. Furthermore, decreased manual work and mistakes, high configurability, responsive support staff, and a simplified onboarding process are other features that users like.

Negative feedback

SAP SuccessFactors Core HR and Payroll users have also pointed out a few issues with the system. Many find it hard to use since the user interface is cluttered and outdated. Users also reported a lack of simplicity in the system's functionality, necessitating a steep learning curve and extensive modification to meet compliance requirements.

Due to the cost and reliance on trained experts, customers stated that the system is impractical for enterprises with limited funds. Users also complained about buffering and lengthy reload times, and there was cause for concern about the system's sensitivity to modifications, stating that even small mistakes may result in major delays.

Additionally, integrating SAP Payroll and SuccessFactors was often challenging, especially with differences in employee number ranges and the need for predefined HR processes to ensure smooth information flow.

Customer Support

Customers can get answers to their problems quickly using SAP's customer assistance, which is available through many channels. You may reach them at +1-888-227-1727 or submit an online form on their website if you want assistance. Also, they provide a live chat window on their website where you can explain your problem to a bot, and they will connect you to the first available agent.

You can also request a demo for a comprehensive understanding of their solution before making a purchase. 

Final Thoughts

In conclusion, SAP is an all-inclusive solution for companies that want to make payroll easier and more efficient. SAP, an innovative company with a long history, provides a solution that automates payroll processing, makes it accessible via mobile devices, and handles international payroll.

Prerequisites and contract periods may be challenging, even though they provide benefits like clear pricing and compliance assistance.

Users have mixed feelings about the product's usefulness and price, with some applauding their worldwide versatility and others critiquing their ease of use. In closing, SAP Payroll is an excellent resource for businesses that want to maximize the efficiency of their HR processes. 

Conduct thorough research to find the most suitable payroll provider for your company's individual demands, since no one provider can uniformly meet all of them. We encourage you to explore our in-depth reviews and comparisons to understand how various systems compare. Stay connected with our blog for the latest insights and updates in payroll technology.

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