Password Boss Review: Secure & Flexible Password Manager

Company Overview

Headquartered in Tampa, Florida, this provider started by creating password-management tools for managed service providers (MSPs). Their focus is on helping businesses that oversee multiple clients, teams, or devices instead of just individual users, all while supporting internal security policies that protect sensitive client data. They work with small and midsize enterprises and MSPs that need centralized credential management and device synchronization across different platforms through dedicated dashboard controls.

At the heart of their offering is a full end-to-end password management system built with multi-tenant architecture, meaning one portal can handle many clients or users. They aim to support features such as role-based access, device sync, remote control integrations, and dark web monitoring. For individuals, they provide vaults, autofill, password generation, and sharing options too. The company offers a free trial for their business solution (no credit card required) according to their site.

In terms of market developments, this provider completed the acquisition of the privileged access management specialist AutoElevate in August 2021, reinforcing their capability for managed-service clients who need strong cybersecurity controls. Then, in June 2022, the brand was folded under the umbrella of CyberFOX, which blends the password-manager business and AutoElevate’s PAM solutions into one identity-access management offering.

On the reputation front, reviewers cite them as a strong contender in the MSP-centric password-management space. The company also highlights “award-winning” status on their site, though specifics are limited. There’s no publicly prominent listing of a Better Business Bureau (BBB) rating or major consumer-grade trust mark visible in the sources we found.

Company’s Features & Services

Core features

• Password vault & master password: Store all your passwords in a fully encrypted vault, protected by a single master password that’s never stored or transmitted
• Autosave and autofill: Automatically capture and fill passwords when you sign in or create new accounts, cutting down on manual entry and typos
• Password generator: Create strong, unique passwords instantly to protect accounts from brute-force attacks
• Multi-device sync: Access your data across desktops, smartphones, and tablets, with instant sync through secure cloud storage
• Secure notes & digital wallet: Store credit card details, IDs, and personal information for one-click autofill during checkouts with secure file storage that helps protect business data and client data
• Import/export options: Move credentials in or out of the vault easily when switching devices or services
• Auto-lock: The app locks automatically after inactivity, ensuring no one can access your account when you step away

Security and privacy features

• End-to-end encryption: Data is encrypted locally with AES-256 and PBKDF2 before it leaves your device, ensuring a true zero-knowledge design that supports strict security requirements common in MSP environments
• Multi-layer (bank-grade) protection: The system uses several encryption layers similar to financial-grade systems to secure vaults
• Browser verification: Only verified browsers with signed certificates can exchange encrypted data with the app
• Device verification: Adding a new device requires two-factor verification via email code or MFA, which reduces risk to sensitive client data and end users
• Phishing protection: Passwords are only filled on verified websites that match saved credentials, preventing credential theft
• Biometric authentication: Unlock your account using fingerprint or facial recognition on Android and iOS
• Two-factor authentication (2FA): Protects account logins by requiring an additional verification code from an authenticator app
• Copy protection: When you copy credentials to your clipboard, they’re automatically cleared after one minute to prevent other apps from reading them
• Theft protection & remote wipe: Delete vault data remotely if a device is lost or stolen while maintaining a secure cloud backup
• Data-center location choice: Choose where your data is stored (for example, in the EU for European users) and change it anytime
• Secure browser: Launch banking or payment sites through an isolated secure browser to shield financial transactions from malware
• Security alerts & scores: Monitor vault strength, get alerts for weak or reused passwords, and receive breach notifications
• Privacy policy transparency: You fully own your data, and the provider details how it’s handled and protected in a clear privacy policy

Access and sharing

• Emergency access: Designate trusted contacts who can unlock your account in case of emergency, while you retain full control—useful for team members and business continuity scenarios involving client management
• Secure password and item sharing: Share passwords, notes, or credit card info with family, colleagues, or clients using encrypted channels and optional expiration dates, supporting granular permissions for MSPs

Business and MSP solutions

• Multi-tenant architecture: Manage multiple clients or departments under one administrative console built for the unique needs of MSPs and scalable profitability
• Role-based access control: Define user roles and restrict visibility or permissions to improve compliance
• Audit logs & activity reporting: Track password use, user activity, and security posture across all managed accounts
• Remote-control integrations: Connect directly with tools like ConnectWise Control, TeamViewer, Datto, and Splashtop to assist clients securely
• Directory & SSO integrations: Integrate with Active Directory or Azure AD for enterprise sign-on and identity management
• Cloud-encrypted backups: Maintain secure, encrypted backups to prevent data loss
• Dark-web monitoring: Detect breached emails and credentials associated with your organization

Convenience features

• Faster checkouts: Autofill payment cards and shipping info on websites for quick, secure online purchases
• Cross-platform support: Compatible with Windows, macOS, Android, and iOS browsers and mobile apps

Trial and availability

• Free trial: New users and organizations can test the full product before subscribing
• CyberFOX integration: Operates under CyberFOX alongside AutoElevate, providing combined password management and privileged-access tools for MSPs

Advantages

• Comprehensive cross-device access: The service enables syncing of passwords and secure data across desktop, mobile, and web platforms. This means you’re less likely to be locked out when switching devices or working on the go
• Strong sharing and emergency access controls: You can securely share credentials or folders with others and designate trusted contacts for emergency access. This gives you flexibility in team or family settings without sacrificing control
• High-level encryption and privacy options: With client-side encryption and the ability to choose your data center location (including EU options), your vault is designed for strong privacy protection. For users concerned about jurisdiction or cloud storage risks, this delivers real practical value
• Focused business/MSP tooling: The platform offers multi-tenant architecture, role-based permissions, and integration with remote-control tools. If you manage multiple client accounts or a team, these features can streamline administration and boost your security posture
• Secure browsing & form-filling features: The provider supports autofill of login credentials, secure wallet functionality, and a browser-verification process that helps block phishing sites. For everyday users, this means fewer login hassles plus added protection

Disadvantages

• Opaque pricing for business plans: While personal plans are somewhat visible through research, business/MSP pricing is quote-only and not clearly published. This lack of transparency makes budgeting and comparison more difficult for organizations
• Mixed user-experience stability and support: Some users report crashes, sync issues, and slow customer-service responses. For someone relying on the tool for mission-critical credential management, these inconsistencies could become a source of risk
• Complexity for less technical users: The interface and feature set lean toward power users and managed-service environments. If you’re seeking a lightweight consumer-focused solution, the learning curve or administrative overhead may feel excessive

Plans & Prices

Password Boss does not list its pricing directly on their website. To view available plans, you must download the app or visit their website, create an account, and then check the pricing section within the platform.

Based on publicly available information from trusted tech sources, the Premium plan costs between $29 and $36 per year for individual users. This plan includes full access to features such as multi-device synchronization, secure password sharing, emergency access, dark web monitoring, and priority support.

A free plan is also available, designed mainly for basic password storage on a single device.

For businesses and managed service providers (MSPs), pricing is not publicly displayed; however, reports indicate that the Business plan is priced at approximately $3 per user per month. These subscriptions include multi-tenant management, role-based access control, audit logs, and integrations with remote-access tools. Organizations can reach out to the company for tailored quotes based on their team size and operational needs.

Subscriptions are billed annually, with no publicly stated setup or maintenance fees. Payment options typically include major credit cards and digital payment platforms once an account is created.

What Customers Are Saying About Password Boss

Password Boss holds a 3.2 out of 5 rating on Trustpilot, a 4.2 out of 5 rating on G2, and a 4 out of 5 score on PCMag. These numbers show that while many users find value in the service, others have experienced issues that affect reliability and satisfaction.

Positive feedback

Many users describe the software as straightforward and practical for managing multiple accounts and devices. They highlight its strong auto-fill and form detection capabilities, secure password storage, and smooth syncing between desktop and mobile platforms. Several customers have noted that the ability to securely share credentials and grant emergency access provides flexibility for both personal and business use. Others appreciate that it operates locally on devices, offering added control and privacy compared to fully cloud-based systems. In general, satisfied customers find the product reliable for everyday password management and credit it with helping them maintain better security habits.

Critical feedback

On the other hand, several users have reported concerns related to performance and stability. Common issues include occasional crashes, sync delays, and difficulties restoring or recovering data. Some have expressed frustration with the complexity of the setup process and the extra time needed to train users, particularly in business environments. Other recurring complaints mention limited browser compatibility, lack of mobile app refinement, and inconsistencies in cloud backup functionality. A portion of customers also point out slow or unresponsive support when facing technical problems, with some stating that their inquiries went unanswered for extended periods.

Password Boss maintains a support center and a ticket-based assistance system, and they do respond to some customer reviews—especially on larger feedback platforms like Trustpilot. While their responses address specific concerns and clarify misunderstandings, users note that this engagement is inconsistent and that not all complaints receive replies. The company also provides help articles and setup guides through their knowledge base, which can assist users in resolving issues independently.

Because experiences vary widely, prospective users should conduct their own research before making a purchase. Testing the free plan, consulting current customers, and requesting direct demonstrations from the company can help determine whether the service aligns with your personal or organizational needs.

Customer Support

Support channels

• Phone support: You can call them at 877-592-2677 for general inquiries and sales
• Email support:
  • For general inquiries: info@passwordboss.com 
  • For sales & pricing: sales@passwordboss.com 
  • For technical/support issues: support@passwordboss.com 
• Support ticket/knowledge base: They maintain an online portal where you can submit a request and browse documentation in multiple languages

Training materials and tutorials

• They offer a “Getting Started” guide on their website with step-by-step instructions for account setup, browser extension installation, and initial use
• A full knowledge base is available with articles such as “Setup 2-Factor Authentication,” “Importing passwords,” “Managing your Master Password,” and others 
• For business/MSP users, there’s a Partner Trial QuickStart guide providing a walk-through of initial deployment for teams

Accessibility and responsiveness

• The company provides multiple support options (phone, email, ticket) and accessible documentation on their website, which supports several languages
• There is no clearly published guarantee of 24/7 live chat or guaranteed response times, and some users report slower responses or reliance on ticket-based support 

Final Thoughts

Password Boss offers a mix of strong security measures and flexible tools for both individuals and businesses. Their zero-knowledge encryption, local data control, and customizable data-center storage options cater to users who prioritize privacy and compliance. With features such as multi-device synchronization, secure sharing, emergency access, and dedicated MSP support tools, they provide solutions that can adapt to a wide range of use cases—from individual users managing personal logins to IT teams securing multiple client environments.

Their greatest strengths lie in their combination of data security, business scalability, and cross-platform usability. The integration of remote-control tools, role-based permissions, and encrypted backups gives managed service providers and business clients an added layer of efficiency and control. At the same time, everyday users benefit from a reliable auto-fill experience, a secure digital wallet, and detailed privacy settings that keep sensitive data safe.

Still, customer feedback reveals some recurring issues. Users have reported performance problems, sync errors, and slow support responses that can affect reliability. Others find the setup process and licensing system confusing, especially for multi-device use. The lack of transparent pricing for business plans also makes it harder for organizations to compare costs upfront. Despite these concerns, many customers continue to value Password Boss for its privacy-first approach and advanced security structure.

Overall, Password Boss remains a capable password management solution that balances security, flexibility, and business-ready functionality. Whether you’re an individual or an organization, the decision ultimately depends on how much control and customization you need in your password management experience.

If you’d like to evaluate Password Boss alongside other top competitors, explore our password manager reviews, use our comparison tool to weigh features side by side, or visit our blog section for expert advice and tips on protecting your digital accounts.