Allegiance Van Lines Services Review: Fast, Reliable, & Safe

At a Glance

Allegiance Van Lines is a long-distance moving company that provides interstate moving services through a network of partnered carriers. Their team handles moves through a step-by-step process that begins with a quote and visual survey and continues through packing, transport, and storage when needed.

The company emphasizes experience as a core strength. Their moving crews bring decades of combined long-distance relocation experience, which supports structured planning and consistent coordination from pickup through delivery. Care for belongings plays a central role in how moves are handled. Furniture is wrapped in moving blankets, boxes are packed methodically, and fragile items such as glass, mirrors, and TVs receive extra protection.

Features

• Custom packing services: Allegiance Van Lines LLC offers flexible packing for household goods, whether you need help with a few rooms or a full-home pack for a long-distance move. Trained crews use professional materials to protect fragile and high-value items
• Visual move surveys: Visual surveys are used to create a free quote based on actual inventory rather than estimates over the phone. Room-by-room reviews help determine shipment volume, packing needs, and logistics before a binding contract is finalized
• Move planning support: Move planning includes personalized guidance on timelines, inventory prep, and what to expect on moving day. Communication may happen through phone calls or text messages, helping customers understand payment timing and cancellation policy terms
• Home protection measures: Protecting the home is treated as a standard part of service, not an upgrade. Crews use floor runners, doorway padding, and stair protection to reduce damage risks during loading and unloading
• Nationwide service coverage: Allegiance Van Lines LLC handles local, interstate, and long-distance relocations as a direct carrier registered with the Federal Motor Carrier Safety Administration
• Short- and long-term storage: Storage options are available when move-in and move-out dates do not align. Thirty days of storage are included, with longer-term solutions available as needed
• Loading and transport coordination: Loading and transportation are managed by experienced crews using proper equipment to protect household goods in transit. Drivers coordinate routes and delivery windows while keeping customers informed
• Unpacking and furniture setup: Optional services help customers settle in faster after delivery. Items can be placed by room, and furniture reassembled to speed up setup

Costs, Fees, & Pricing Models

Allegiance Van Lines does not use fixed packages or flat-rate pricing. Their costs are built around the scope of your move and the services you choose. Pricing is determined through a visual survey rather than phone-only quotes, allowing them to assess inventory, access conditions, packing needs, and special handling upfront.

Local moving services

Local moves within Florida are priced based on labor, time, and services selected. Costs are influenced by crew size, packing requirements, access conditions, and the number of items being moved. This service covers loading, transportation, unloading, and basic furniture handling, with packing and supplies available as add-ons.

Long-distance and nationwide moving services

Moves across state lines are priced by shipment size, distance, and logistics rather than hourly labor. Estimates account for inventory volume, transportation planning, delivery windows, and regulatory requirements. This option builds on local services by adding interstate coordination, DOT-compliant documentation, and scheduled delivery timelines.

Packing and material services

Packing is optional and priced separately based on how much of the home is packed and the materials required. Customers can choose partial packing, full packing, or materials only. Costs vary depending on home size, fragile items, and specialty packing needs.

Storage services

Storage is available for both short- and long-term needs. Thirty days of storage are included at no additional cost with a move. Storage beyond that period is priced based on unit size and length of storage, giving flexibility when move-in and move-out dates do not align.

Oversized and specialty item handling

Items such as pianos, appliances, gym equipment, antiques, and large furniture are priced based on handling complexity and equipment required. Visual surveys help account for these items in advance to avoid unexpected charges.

Insurance and valuation options

Valuation coverage is available and priced based on the declared value of the shipment and the level of protection selected. Higher coverage levels may require professional packing to qualify.

Advantages

Thirty days of free storage included

Most moving companies begin charging for storage the moment items leave the truck. Allegiance Van Lines includes up to thirty days of storage at no added cost. This helps when move-in dates shift, renovations run late, or homes are not ready on arrival.

Visual surveys tied to pricing accuracy

Visual surveys are used as a pricing safeguard, not just an intake form. By reviewing your home room by room, Allegiance can account for volume, access challenges, fragile items, and oversized belongings before moving day. This reduces the risk of last-minute cost changes caused by overlooked inventory.

Direct mover, not a broker

Allegiance Van Lines handles moves directly instead of passing them to third-party carriers. You are not dealing with a broker who sells your job after booking. The same company that provides the estimate is responsible for packing, transport, and delivery, which reduces miscommunication and accountability gaps.

Extensive experience

Their moving crews bring decades of combined experience to each job. This matters during long-distance and complex moves where proper loading, handling, and timing affect outcomes. Experienced crews tend to work faster, anticipate issues early, and handle fragile or oversized items with more confidence.

One-on-one move coordination

Planning is handled through direct communication instead of rotating call center agents. You work with a dedicated point of contact who understands your timeline, services, and concerns. This keeps details consistent and avoids repeating information as your move progresses.

Integrated junk removal during moves

Junk removal is built into the moving process rather than offered as a separate service. This allows customers to downsize, declutter, or dispose of unwanted items before loading begins. Fewer items moved can lower costs and make unpacking easier at the destination.

Disadvantages

Accountability issues

Because Allegiance Van Lines coordinates moves through subcontracted local carriers, responsibility can become unclear when something goes wrong. Customers have reported situations where the carrier handling the move failed to meet agreed-upon pickup date windows, delivery dates, or service expectations. When problems occurred, Allegiance and the local mover sometimes pointed back to each other, leaving customers unsure who was actually responsible for fixing the issue.

Service dissatisfaction

Some reviewers report damaged or missing belongings, including larger items like bicycles or boxed household goods, with claims remaining unresolved for long periods. In these cases, customers describe difficulty getting clear updates on claim status or receiving compensation that matched the reported loss. The issue is often tied to documentation gaps, delayed responses, or disagreements over liability between Allegiance and the carrier that performed the move.

Customer Reviews

On the Better Business Bureau, the company holds a B rating with an average customer score of 4.69 out of 5, reflecting many favorable experiences alongside a high volume of formal complaints. On Trustpilot, Allegiance Van Lines holds a 3.4 out of 5 rating.

Positive reviews

Positive reviews tend to focus on the moving crews themselves and the day-of-move experience. Many customers describe movers who arrived on time, worked steadily, wrapped furniture carefully, and followed placement instructions closely. Several reviews mention that crews handled tight spaces well, protected floors and walls, and kept boxes organized throughout the process. In a few cases, customers noted that movers accommodated last-minute schedule changes or helped with items that were not originally packed, which helped reduce stress during moving day.

Critical reviews

Negative reviews most often center on pricing disputes, deposits, and broker-related misunderstandings. Customers frequently report that final costs increased after booking due to revised cubic footage, shuttle fees, or additional services that they believed were already disclosed. There are a number of complaints that describe frustration with deposit refund policies, cancellation windows, or delays in communication when problems arose. A recurring theme in critical reviews involves confusion over whether Allegiance Van Lines acted as the mover or broker, with some customers feeling this was not clearly understood at booking, leading to disputes when third-party carriers became involved.

How Do I Contact Allegiance Van Lines?

You can contact Allegiance Van Lines' customer service directly for questions about moving services, estimates, scheduling, or general inquiries. Their office is located at 1940 NW 18th St, Pompano Beach, FL 33069, and their main phone line is (561) 210-5120. Customers who prefer online communication can use the company’s contact form to submit their first and last name, email address, cell phone number, and a brief message explaining how assistance is needed. The form also includes an option to receive news, updates, and special offers, which requires agreeing to their communications consent policy.

Conclusion

Allegiance Van Lines presents themselves as a long-distance mover built around structured planning, visual surveys, and service flexibility. Their approach to pricing, packing, and storage offers practical advantages, especially for customers dealing with tight timelines or uncertain move-in dates. At the same time, customer feedback shows that outcomes can vary, with most satisfaction tied to the moving crews and most frustration tied to pricing clarity, accountability, and post-move issue resolution. Allegiance Van Lines may suit customers who value visual estimates, including storage, and experienced crews. Still, it is best approached with careful contract review, clear documentation, and a full understanding of who is responsible at each stage of the move.

If you’re still weighing your options after reviewing Allegiance Van Lines, taking a broader look can help bring clarity to your decision. You can explore our list of top moving services, then use our comparison tool to evaluate pricing, services, and responsibilities side by side. Our blog also offers practical guides and planning insights to help you prepare for your move with fewer surprises.