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ManageEngine OpManager Plus vs NueMD

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Pros
  • Comprehensive monitoring suite
  • Healthcare compliance features
  • Proactive alerts and reliability
  • Integrated modules
  • High customizability
  • Scalable and multi-site friendly
  • Value for money
Pros
  • High value for money
  • Very easy to use
  • Feature-rich
  • Great customer support
  • Excellent rep
Cons
  • Complex setup for advanced use
  • UI performance
  • Maintenance and updates
  • Support variability
  • On-premises only
  • Limited niche integrations
  • Cost for large scale
Cons
  • Lagging reports
  • A bit pricey
Summary

ManageEngine OpManager Plus is an all-in-one monitoring suite that helps healthcare providers keep their IT infrastructure running smoothly. It watches over your entire network – routers, switches, servers, applications, and more – alerting you to problems before they cause downtime. Designed with healthcare needs in mind, OpManager Plus includes tools to ensure HIPAA compliance and data security, such as auditing network configurations and detecting rogue devices. It also monitors the digital experience of patient-facing systems like EHR portals and telehealth apps, helping IT staff maintain fast, reliable access for clinicians and patients. With OpManager Plus, you get integrated modules for bandwidth analysis, configuration backups, and firewall log analysis under one license. This means fewer disparate tools and a unified view of your hospital or clinic’s IT health. Users praise its feature-rich dashboard and cost-effective pricing, though they note that the setup can be complex. The product offers flexible licensing (including a free trial) and supports on-premise deployment for full control. In short, OpManager Plus provides the “vital signs” monitoring of your healthcare IT needs, combining performance, security, and compliance oversight in a single, robust platform.

Summary

NueMD, founded in 1993 and based in Georgia, was a long-standing provider of healthcare software solutions designed to support small to mid-sized practices and university health centers. As part of AdvancedMD, they became well known for offering an all-in-one system that combined electronic health records (EHR), practice management tools, and medical billing software. Their cloud-based platform eliminated the hassle of installations and updates, making it easier for healthcare providers to focus on patient care rather than administrative tasks. Key features included electronic medical records, e-prescribing, lab report tracking, online scheduling, integrated credit card processing, and one-click paper claims. Practices also benefited from secure patient portals, reminders, charting tools, and customizable templates that improved workflow and data accuracy. Mobile access further added to the system’s flexibility, allowing providers to manage patient records, lab results, and attachments from anywhere. Customers often highlighted the platform’s ease of use, accessibility, and responsive customer support team. Training sessions, a knowledge base, and 24/7 live assistance helped practices maximize the software’s value. Pricing began at $149 per provider, per month on a subscription basis, with custom quotes available for practices that required advanced features such as revenue cycle management or complex scheduling needs.

Quick Stats
  • Pricing : Starts at $1,233 per year for 50 devices (≈ $25/device/year) - Custom quotes for 1,000+ devices
  • Free Trial : 30 days, full-featured
  • AI Features : Available — adaptive thresholds, AI/ML anomaly detection, automated remediation workflows
  • Specialty Support : Unspecialized (general IT monitoring across all medical specialties)
  • HIPAA Compliance : Self-attested support: built-in HIPAA reports & alerts, but not formally certified
  • Practice Size Fit : Scales from Small clinics to Enterprise health systems
  • Payment Methods : Credit cards, invoices/POs via resellers, online store
  • BBB Rating : N/R
  • Customer Satisfaction : Good
Quick Stats
  • Pricing : Starting at $149 per month
  • Free Trial : Unavailable
  • AI Features : Unavailable
  • Specialty Support : Available
  • HIPAA Compliance : Available
  • Practice Size Fit : Small to mid-sized practices, university health centers
  • Payment Methods : Available
  • BBB Rating : NR
  • Customer Satisfaction : Fair
Selling Points
  • Full-stack visibility with compliance
  • Integrated IT ops in one license
  • Proven in healthcare environments
  • Multi-language and global support
  • Transparent pricing and flexible licensing
  • Security depth (beyond basic monitoring)
  • High customization via templates and APIs
Selling Points
  • High value for money
  • Very easy to use
  • Feature-rich
  • Great customer support
  • Excellent rep
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Undisclosed
    Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Undisclosed
    Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Undisclosed
    Data Export / Portability Fees Disclosed
  • Undisclosed
    Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published

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